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Aaron N

Flawless…one of our best vacations ever

5.0 of 5 bubblesReviewed 21 Oct 2023via mobile
We have traveled a lot - all over the US and all over the world both as business travelers and for vacation. Been to more fixe star properties and resorts than I can count - both urban and remote - and Isla Palenque is one of the best places we have ever stayed.

You need to understand you are in jungle, and thus realize there will be some bugs, some rain, etc, but once you get past that geographic reality, you realize this is a remarkably special place and you just need to take it all in. The setting is spectacular…your bungalows are steps from a gorgeous beach with spectacular sunsets teaming with wildlife. The beach is PRISTINE.

The rooms are wonderful, spacious and designed for where you are…huge outdoor living spaces. I got up early every morning and had to work for a couple hours w coffee, sunrise by the beach and perfect wifi. Because of the location right on the water there is usually a breeze that keeps the mosquitos to a relative minimum. I spent the vast majority of my time there with no big spray on and only got bit twice (my wife was less fortunate, but, again, you have to remember where you are).

In all our traveling, though, one thing we’ve learned is that a place can all be made of golf but if the service isn’t 5 star you feel pretty quickly like the place is terrible. In the case of Isla Palenque, if there were ten stars, I would give it that.

The activities were fantastic, largely organized at your discretion, totally flexible and run in a very efficient, organized manner. The guides, Paco and Francis, we’re super knowledgeable, very friendly and fantastic with kids. I would give highlights…but they were all highlights.

The concierge/ “front desk” staff was amazing. If you wanted it, they took care of it with the biggest smile. They repeatedly offered to watch our smaller kids that didn’t want to go on some of the excursions (we have 4 - 12, 9, 7 and 4, and often some didn’t want to go). We took them up on that and they all had a fantastic time - they didn’t just make sure they didn’t get ripped away by the tide…they built sand castles with them and really bonded. Our kids were soooooo sad to leave them.

The food was outrageous. We have a family of young athletes who eat a ton…and the food was all hyper local, fresh, healthy and delicious…we probably ate ten times what they are used to and they were always super gracious, provided it all and it was exceptional. Truly some of the best food you’ll get anywhere, from chefs that were trained con su abuela…it was amazing. Highly recommend the cooking class. The kitchen staff and waiters were all top notch.

The place was sooooooo family friendly and you just cannot put a value on that. We were welcomed like kin and left so sad that we had to move on. A fantastic experience and, honestly, despite its price tag, great value for money. We’re already talking about when we can go back…
Date of stay: October 2023
Trip type: Travelled with family
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Guest Service, Revenue Management at Isla Palenque Resort, responded to this review
Responded 1 Nov 2023
Wow. What a review. You leave us speechless. Not much to say than thank you very much for your visit and please, please come back soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      12 - 17 of 218 reviews
      Reviewed 1 October 2023

      Isla Palenque is perfection. We stayed for 8 nights and could have easily stayed longer. The island is absolutely beautiful with its lush jungle and sandy beaches. The casitas are very private and well maintained. We always had plenty of snacks, beverages and towels available to us. Everyday there were a variety of activities like yoga, hiking, cooking class, salsa dancing, kayaking, fishing, among other things at no additional charge. The restaurant was lovely and food was delicious and plentiful. The staff was extremely warm and friendly and made you feel welcome at all times. I honestly can't say a bad thing about Isla Palenque. It truly is an island paradise. We hope to come back sometime soon.

      Room tip: Casita 3 is perfect location. Right in the middle.
      Date of stay: September 2023
      • Trip type: Travelled with family
        • Value
        • Location
        • Service
      Thank LCW1964
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Guest Service, Revenue Management at Isla Palenque Resort, responded to this reviewResponded 10 October 2023

      Thank you for sharing this review about your island paradise experience. We are happy to see that more and more travelers choose to stay with us for a week or longer to really absorb that island feel. Many guests who just booked three or four nights extend their stays (if there is room). Thank you for your visit. We loved having you with us and hope you come back soon.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 19 September 2023

      My two sons (18 and 14) and I had THE BEST trip to Isla Palenque in August. We hiked, they fished, we kayaked, swam every day is the incredible ocean, snorkeled, and even learned how to salsa dance...kind of! (thank you Benny and Jens!). The staff was so kind and helpful, and the on-site tours incredibly informative. We were there for 5 nights--the accommodations were super comfortable and the outdoor shower and bath area....still dreaming about it. The howler monkeys visited every morning and we heard and saw all kinds of wildlife. Plus, my kids being teenagers, could still take some chill time in the cabana to watch a video or stream or WhatsApp a friend--great island wifi! And the food....I miss ceviche every day! Truly a special, incredible experience that I'll forever hold close to my heart. We now want to explore other Cayuga resorts. Thank you to all the staff for being so special and welcoming. You made the trip that much more wonderful.

      Date of stay: August 2023
      • Trip type: Travelled with family
        • Value
        • Location
        • Service
      Thank Raquel P
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Guest Service, Revenue Management at Isla Palenque Resort, responded to this reviewResponded 21 September 2023

      Thank you for choosing Isla Palenque for your family vacation. It is not always easy to find places that work for teenagers, but Isla Palenque is a great option. And how exciting that you are looking to explore other Cayuga Collection Hotels in Costa Rica and Nicaragua now. Make sure you become a Cayuga Aficionado. We look forward to seeing you and your family soon.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 23 August 2023

      We spent 5 days here in August 2023 as a family of three. Although there were no other children at the time, our 9 year old daughter had an amazing time. We had activities to do every day - everything from snorkeling trips to hikes for wildlife on the island to fishing off the pier. The staff were all so welcoming and made us feel like part of the family. As noted by others, the food was excellent and plentiful. Our casita was both private and a few steps to the beach. Just a wonderful relaxing week.

      Date of stay: August 2023
      • Trip type: Travelled with family
        • Value
        • Location
        • Service
      Thank Departure632656
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Guest Service, Revenue Management at Isla Palenque Resort, responded to this reviewResponded 21 September 2023

      Thank you for spending some time with your family at Isla Palenque. We are happy to hear that you had such an amazing experience. Lots of activities or lots of relaxation. You chose! Thanks for your comment and please visit us again in the near future.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 3 August 2023

      It was my 75th birthday and I gave myself THE BEST birthday present EVER!! Two weeks at Isla Palenque!! In all my years of traveling, I have been to hotels and resorts all over the world. From Papua New Guinea to Singapore to Paris, Rome, Athens, Lima, Madrid,and the very remote island of Ponape, there is no place I enjoyed as much as Isla Palenque. I have never stayed 2 weeks at any one place but I am so very happy I stayed here.

      You will feel like you have your own private beach almost always. Whoever designed Isla Palenque knew what s/he was doing. I loved tge outdoor bathroom!!! The room itself is very comfortable. The Bungalows are surrounded by jungle, totally private, with a path to the water. And talk about a nice beach. WOW!!! Baby bath sea temperature. Take some time to watch the crabs at work. They had me totally mesmerized. I have been a scuba diver for many years and always focused on the largest creatures. Hammerhead sharks were my favorite but here I took the time to see the little guys who call Isla home.

      Yaralee and Jens were the great organizers of everything and without them, IP would not be the same. I miss them both!!! Actually, everyone was wonderful and hospitality was top notch. A great big thank you for making my birthday so very special. I felt like queen for a day.

      The tours are great. Don't miss getting out on a boat. Also, don't miss the beach at Cala Este. The kayaking was a phenomenal way to see the area. Do walk to the end of Playa Palenque Norte, which is tide dependent.

      The food was great. The chefs work very hard to keep everyone well fed.

      The weather in June was quite satisfactory. It is rainy season but don't let that scare you off. I almost didn't go because of my concern with "Will it just rain and rain?" No. It won't. Getting to IP is a major trip. We flew to Miami and had to overnight, then flew to Panama City and missed the connection so again, had to overnight. Flew the 3rd day to David with our flight delayed. Then the car ride and boat ride. But it is well worth it! Next time, we will try the red eye and hope for a connection. As other people have said, just go. You will be glad you did! THANK YOU, ISLA, FOR MAKING IT PERFECT. A MAGICAL TRIP.

      Room tip: Stay as long as you can.
      Date of stay: June 2023
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      Thank LorraineL1439
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Guest Service, Revenue Management at Isla Palenque Resort, responded to this reviewResponded 21 September 2023

      What a wonderful review. We just have one question for you Lorraine. What took you so long to find us? We miss having you on the island and hope you come back soon. And thanks for the comment on rain. No it does not rain all the time during the "rainy" season, which we actually call wildlife season. It is whale Season right now. And yes, indeed, it is a bit of a trip to get to Isla Palenque, but we have not had a single guest who did not think it was too mucho once they stood on that beach that you describe so well. Thanks again. Big hug from all of us at Isla Palenque.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 29 June 2023 via mobile

      Outstanding Resort! We had been here before in 2021 and it was fantastic, and given that it is one of the best resorts in Panama, we decided to come back. It was an even better experience food wise and the services and the facilities were as great as before. I believe it’s the Best Resort in Panama for the price!!

      Room tip: Try the Pork every time, the quality of the ingredients is out of this world. We did need to add salt from time to time, we do that everywh
      Date of stay: June 2023
      Trip type: Travelled as a couple
      Thank fcardoze
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Guest Service, Revenue Management at Isla Palenque Resort, responded to this reviewResponded 20 July 2023

      Thank you for coming back. And thanks for this great review. We will work hard to make sure that your next visit will even be better. See you soon.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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