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Fernando Cardoze
Panama City, Panama

Maintaining Its High Rank!

5.0 of 5 bubblesReviewed 29 Jun 2023via mobile
Outstanding Resort! We had been here before in 2021 and it was fantastic, and given that it is one of the best resorts in Panama, we decided to come back. It was an even better experience food wise and the services and the facilities were as great as before. I believe it’s the Best Resort in Panama for the price!!
Date of stay: June 2023
Room Tip: Try the Pork every time, the quality of the ingredients is out of this world. We did need to add...
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service, Revenue Management at Isla Palenque Resort, responded to this review
Responded 19 Jul 2023
Thank you for coming back. And thanks for this great review. We will work hard to make sure that your next visit will even be better. See you soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (218)
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      Reviewed 2 June 2023 via mobile

      If you want to experience a true natural island paradise immersed in the tropical jungle with remote beaches and world class service this is the place for you. Our group of eight (4 adults and 4 children) stayed at the villa for five nights. Right away upon arrival at the Boca Chica dock, we were treated to a level of service that we never experienced. Every single one of us had an amazing time staying at the villa with its own private beach and hiking trail and also enjoyed all of the amenities of the main resort. Each room is spacious and very comfortable. We were surprised to learn that we will have our own chef and bartender. Jorge and Chef Jerrod provided amazing service and tasty high end food. All of the included tours are must do, highlights included birdwatching, kayaking, secret of the island tour, tropical dancing, and rum tasting. The guides, Rodolfo, Paco, and Francis were amazing. The folks at Las Rocas like Carlos, Guillermo, Jhown, and Marvin were great and very attentive. At the concierge, Jens, Dreshler, and Yari Lee helped ensure all activities were well coordinated and they were super friendly and accommodating. The manager Xavier was great. I know I am missing more people, honestly I can’t remember a place with this amazing level of service by every single person. There was so much personalization of services, we truly felt pampered. My only recommendation is to be prepared with good bug spray and also clothing if you are going to trek in the jungle. I really look forward to another visit to this secluded paradise.

      Room tip: Bring bug spray. Bring some clothes for the humid tropical jungle.
      Date of stay: June 2023
      Trip type: Travelled with family
      Thank nutty_4_nature
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Guest Service, Revenue Management at Isla Palenque Resort, responded to this reviewResponded 3 June 2023

      Thank you for your stay at the Villa at Isla Palenque. We agree that it is a great place for a family or group of friends. Of course, we are thrilled to hear that you had such a great time. Hopefully, it will inspire others to think about renting the whole villa. And we are always very grateful when our guests remember all our names. Thanks for this. And bug spray. In May for sure. The rest of the months are much better. Please come back soon.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 29 May 2023

      We had an absolutely amazing 5 nights at Isla Palenque! They arranged our family of 4 into one casita (which helps our family spend better time together than when we separate into 2) and we loved the food, fresh juices, friendly staff & honestly the absolute peace, serenity & do-nothing of the place! Walking barefoot on the beach to/from each meal was delightful...the option of activities to do or not to do was also nice.

      The only drawback...the mosquitoes! Don't come when the rainy season begins (May?) they said they are the worst then because they are coming out and hard to get under control when the rains begin...but once things are leveled out, they are better controlled. They use organic care there & were spraying regularly, but I don't know who ate more at dinner...us or the mosquitoes! Definitely bring repellant..they have some you can purchase if you forget. and the non-deet kind doesn't really work that well...you can always grab a towel and wrap up in it at meal-time. They were worst at dinner, second-worst at breakfast.

      We took one snorkel trip with picnic lunch that was really nice, but I don't know that it was really that worth it...they have a picnic beach trip on the island that was really nice & would be similar in experience (sand is just browner, but still beautiful!)

      Anyway, we definitely recommend this place...or any other Cayuga property (4 in costa rica) for that matter...would be fabulous for a honeymoon if you stay in any casita except number 1....

      Room tip: Ask for any casita but 1, we stayed in 2 & it was close but still super private, 1 won't feel quite as private as the fence borders the pool
      Date of stay: May 2023
        • Value
        • Location
        • Service
      1  Thank LookingForFamilyFun
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Guest Service, Revenue Management at Isla Palenque Resort, responded to this reviewResponded 3 June 2023

      Thank you for spending your family vacation at Isla Palenque. Thank you for the great comments on the culinary experience and also the feedback on the snorkel trip. May is the absolute worst month in terms of mosquitos on the island as it is the month of the first rains. So all the other months are much better indeed. And thanks for the shoutout on the other Cayuga Collection Hotels in Costa Rica. There is actually also one in Nicaragua. Please come back soon. All the best from sunny Isla Palenque.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 22 May 2023

      Do not go here, UNLESS: You want to meet the greatest staff, best food and magic of an island that truly makes you sad to leave. We have not had such service, ever. The staff cannot be complemented enough. The management made themselves available even when you did not plan on seeing them. Sitting on the beach watching the sunset every night was incredible. With drinks in hand, and a menu fresh with the Panamanian flare made this an incredible journey. The literature states you should stay " four days", to get the effect. I disagree, we stayed 8, and were not ready to leave. Some stayed less, and all agreed, they should have stayed more. If you truly want to have the vacation of a life time look no more.

      Room tip: Four Days is not enough. We stayed 8!!! and still was not enough. Take a good bug repellant for jungle excursions. Do not over pack. Linen!
      Date of stay: May 2023
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      Thank Anthony J
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Guest Service, Revenue Management at Isla Palenque Resort, responded to this reviewResponded 3 June 2023

      What a wonderful review. Thanks for this. It means a lot to all of us. Compliments on the service and the team is always the best. And yes, four days is the absolute minimum but we are indeed seeing our guests extend their stays or even come back just a few months after their first stay.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 12 May 2023

      Im out of words for this place. If I could give this resort 1000 stars I would. Everything was absolutely perfect, the food was super tasty ( They change the menu a little bit everyday so you won’t get bored of the food) and the service was beyond words ( Special thanks to Jorge, Marvin, Francis, Deshlar and Yaree) always welcoming us with a smile on their faces.

      Most of the tours are included in your stay so make sure to take advantage of those because they are fun and unique. We enjoyed fishing in the kayaks and doing the secrets of the island tour with Francis. One of the main things that made me super happy is that the resort and its staff respects and protects the animals and nature.

      Thank you again to all the staff for making our stay super relaxing and enjoyable, we are definitely coming back :)

      Note: There a lot of mosquitos at night so make sure to bring repellent and close your Casita doors.

      Room tip: Bring mosquito repellent
      Date of stay: May 2023
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      Thank mariaord22
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Guest Service, Revenue Management at Isla Palenque Resort, responded to this reviewResponded 21 May 2023

      Thank you for the 1000 Star Review. We really appreciate this. And thanks for all the praise of our team. Yes, the month of May has more mosquitoes than usual, but in a couple of weeks, that transition period will be over. Please come back soon. Greetings from our sunny Island in Panama.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 4 May 2023 via mobile

      We spent 10 days in a casitas if Isla Palenque. It's a place where you feel out of the world, lost in a paradise Island. The beach is so big more than a mile from one side to the other and guess what most of the guests prefer the pool. Amazing because the water is so warm, no huge waves, you can walk easily for meters and you can stand on your feet.
      The food is very good, ceviche, catch of the day but I must say when you stay 10 days as we stayed the menu becomes repetitive but as we like to eat fish it was ok. On the casitas you can find everything you could need except TV, but I dont think Robinson Crusoe was looking at TV. At least you have a very good WiFi.
      The staff is very nice, very helpful even if most of them are juniors bit they try to do their best.

      Room tip: Stay in casitas number 1, close to the restaurant which is very quiet
      Date of stay: April 2023
      Trip type: Travelled as a couple
      1  Thank foudhotel
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Guest Service, Revenue Management at Isla Palenque Resort, responded to this reviewResponded 12 May 2023

      Thank you for sharing your Robinson Crusoe experience with future travelers. We are glad that you enjoyed your ten day stay with us. Most guests spend about 5 days on the island but wish they would stay longer. Thanks for the feedback on the variety of the menu. Fresh fish is always a good option and we are glad that you enjoyed that. Please come back soon to Isla Palenque or any of the other Cayuga Collection Hotels in Costa Rica and Nicaragua.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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