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Sanctuary Cap Cana
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5,199
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Reviewed 12 June 2019
Sanctuary Cap Cana is amazing!

Sanctuary Cap Cana is the best resort property we have ever visited! We do not typically go back to the same place twice; however, we will definitely return to this resort. The pictures literally come to life as the property is even more gorgeous than the photos. The food and beverage is wonderful. And the customers service is stellar! Our butler, Adrian, was first class! The resort was so amazing that we are sending our daughter and her new husband to Sanctuary Cap Cana for their honeymoon this fall. We highly recommend this outstanding resort!

Date of stay: May 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Ask 70kimberlyw about Sanctuary Cap Cana
Thank 70kimberlyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanctuaryByPlaya, Director General at Sanctuary Cap Cana, responded to this reviewResponded 13 June 2019

Dear 70kimberlyw,

Taiguey!

On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. Thank you for recommending our services and for stating that the we are the best resort you have ever visited!

We are more than glad to know that our property, staff, food and services fulfilled your expectations.

We will share your gracious comments with Adrian.

Please feel confident that we will take care of your daughter during next visit to our property.

We have striven to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

Our team looks forward to having you back in a not too distant future.

Kind regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2019
june Capa Cana Resort

Ezeqiel was a great Butler for us . Resort was perfect for my wife and I 29th anniversary. 3 night 4 days. No issues. Relaxation the whole time in are water front Villa Upgrade!!.
Thanks to
Alexander.
Ron & Sally Ryan

Date of stay: June 2019
Ask Glpman about Sanctuary Cap Cana
1  Thank Glpman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanctuaryByPlaya, Director General at Sanctuary Cap Cana, responded to this reviewResponded 11 June 2019

Dear Glpman,

Taiguey!

We would like to thank you for choosing our resort as your host on your anniversary celebrations. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor.

We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service and staff . We have striven to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

We really appreciate your comments.

Our team looks forward to having you back in a not too distant future and please let us know by email before your next visit so we can take care of your requests.

Kind regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2019
Amazing Vacation

Everything from the room to the service was top notch. The food was great and there was plenty of restaurants to choose from. The beach and all the pools couldn't have been any better. The pool concierge and bar tenders were fantastic to us. Major thank you to Fido for keeping us comfortable. You definitely want to ask for him when you hit the pool area. Awesome place to vacate!!!

Room tip: Tower 2 Ocean View
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Ask hardwhite about Sanctuary Cap Cana
Thank hardwhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanctuaryByPlaya, Director General at Sanctuary Cap Cana, responded to this reviewResponded 11 June 2019

Dear hardwhite,

Taiguey!

Thank you for taking the time to share your overview of your stay through this mean. Thank you for considering our property as Top Notch.

We will share your gracious comments with Fido and our staff.

We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our staff, food and service. We have striven to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

We look forward to have the pleasure of having you back home in the near future.

Kind regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2019
Paradise at the Sanctuary

My second stay at The Sanctuary. It is a paradise. The rooms are gorgeous, the pools are amazing and the staff is wonderful. Too many people to mention but have to highly recommend Ezequiel who was our butler and Lourdes who worked in the restaurants. This resort is a MUST.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Service
Ask Afiore616 about Sanctuary Cap Cana
Thank Afiore616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanctuaryByPlaya, Director General at Sanctuary Cap Cana, responded to this reviewResponded 11 June 2019

Dear Afiore616,

Taiguey!

Thank you for choosing the hospitality of Sanctuary Cap Cana for a second time, and for taking the time to write a review about your recent experience. Thank you for recommending our services.

We are very glad to know you were pleased with the hotel overall.

We will share your gracious comments with Ezequiel.

Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.

We look forward to hosting your stay once again and show you our improvements.

We remain at your service,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2019
Best vacation ever

This place is just perfect, my husband and I enjoyed. The service they are very efficient and the food is amazing. i can say I will go back again. This place is beyond beautiful, just as you see in the picture unreal

Date of stay: May 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Ask Companion49867946338 about Sanctuary Cap Cana
Thank Companion49867946338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanctuaryByPlaya, Director General at Sanctuary Cap Cana, responded to this reviewResponded 11 June 2019

Dear Companion49867946338,

Taiguey!

Thank you for choosing the hospitality of Sanctuary Cap Cana, and for taking the time to write a review about your recent experience. We really appreciate that you consider our property as beyond beautiful and plan to return to our property.

It's our most pleasure to learn that your stay was an amazing one while you were impressed with our service, food and staff. Your feedback has been shared to the team as a motivation to keep up our work.

We will share your gracious comments with our staff.


Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.

We look forward to hosting your stay once again.

We remain at your service,

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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