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Aleksander S
Ljubljana, Slovenia

Not a 5-star hotel

3.0 of 5 bubblesReviewed 26 Dec 2022
They claimed 5-star hotel but they are far from it, 3-star would be more appropriate. Quite high room rate. Nevertheless hotel is quite large with big reception hall the rooms are small, bathroom also small. The style of furniture is rather outdated. Breakfast average, staff not so interested for the guests. They have a big spa/pool center which is open to other visitors. Free parking at hotel parking when is not full by the external pool guests. WiFi worked OK.
Date of stay: December 2022
Trip type: Travelled on business
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A Hoteli, Other at A Hoteli - Hotel Izvor, responded to this review
Responded 18 Jul 2023
Dear Guest,
Thank you for a kind review.
We are sorry for failing to meet your expectations.
We would like to invite you to visit us once again and we will make sure that your following experience is in accordance with the highest standards of our hotels.

Kindest regards,
Hotel Izvor
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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            Reviews (362)
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            4 - 9 of 362 reviews
            Reviewed 11 October 2022

            Great spa with three different indoor pools, two of which are with warm water, three saunas, large clean room, awesome location (right next to a beautiful city park), nice staff, plenty of traditional food to choose from.

            Date of stay: October 2022
            Trip type: Travelled as a couple
            Thank Milena M
            This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
            A Hoteli, Other at A Hoteli - Hotel Izvor, responded to this reviewResponded 13 October 2022

            Dear Milena,

            Thank you so much for this review. We are honoured that you highly rated our SPA facilities, staff and gastronomic offer.
            It will be our pleasure to host you again.
            Best regards,
            Hotel Izvor

            Report response as inappropriate
            This response is the subjective opinion of the management representative and not of TripAdvisor LLC
            Reviewed 31 August 2022

            Rooms nice and clean. Food excelent. Plenty of options.
            Spa clean. Water in pools very pleasent with not so many chlorine.
            Service poor And slow. Young people- not enough knowledge and capacity for working in 5 star hotel.

            Date of stay: August 2022
            Trip type: Travelled with family
            Thank 749draganas
            This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
            A Hoteli, Other at A Hoteli - Hotel Izvor, responded to this reviewResponded 6 September 2022

            Dear Guest,

            Many thanks for a kind review.
            We are very happy to hear that you brought such nice memories from our hotel.
            In the meantime, we have accepted your suggestion and conducted corrective actions.
            We hope to see you again.
            Best regards,

            Hotel Izvor

            Report response as inappropriate
            This response is the subjective opinion of the management representative and not of TripAdvisor LLC
            Reviewed 27 August 2022

            I’ve been coming to this hotel for years, both in the summer and winter. I must say that the quality of service dropped down massively.
            By the outdoor pool you can barely find decent sun bed and the shade.
            All sun beds are old and dirty, all different types, there are not enough sun umbrellas. To order food you have to que in one line and for drinks in another one so if you want your drinks together with food, you need to wait twice.
            Staff is kind but that’s not enough, there is not enough waiters, you can barely order from a waiter if you are at the pool.
            they can’t manage so many people.
            Food for breakfast and dinner is varied but not tasty.
            Not a 5 stars hotel standard.
            Pools are still nice, but crowded. If you decide to stay in the hotel, you better chill out in aqua park, it’s not crowded there. Rooms are ok, but in some of them there was no furniture on the terrace.

            Date of stay: July 2022
            Trip type: Travelled with family
            Thank milly_ok
            This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
            A Hoteli, Other at A Hoteli - Hotel Izvor, responded to this reviewResponded 6 September 2022

            Dear Guest,
            Thank you for taking time for writing a review and pointing out your perception, after staying in hotel Izvor. We are very sorry to hear that we failed to meet your expectations this time.
            This is why we are ready to put maximal effort, so as to make your next staying in our hotel more comfortable.
            We especially value the opinion of our returning guests and are constantly working on improving our service.
            It will be an honour to host you again.

            Best regards,

            Hotel Izvor

            Report response as inappropriate
            This response is the subjective opinion of the management representative and not of TripAdvisor LLC
            Reviewed 24 May 2022

            Very kind staff, wide and tasty food, clean hotel. Much pools, clean minerla water. One thing is not great- small rooms. Prices are fine for what they offer.
            Good recommend from my family. We will come again for sure.

            Date of stay: May 2022
            Trip type: Travelled with family
            Thank mmarinan
            This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
            A Hoteli, Other at A Hoteli - Hotel Izvor, responded to this reviewResponded 6 September 2022

            Dear mmarinan,

            Thanks for the positive review. We greatly appreciate the support.

            Best regards,
            Hotel Izvor

            Report response as inappropriate
            This response is the subjective opinion of the management representative and not of TripAdvisor LLC
            Reviewed 25 April 2022

            In the last 2-3 years this hotel become our second home. We are using every free time to visit the hotel and recharge our batteries.
            There are no words to describe the hospitality food, services, and professionality of all people who work here. Special thanks to the ladies at the swimming pool Milica and Jelena. Both of them are very professional and very capable of what they doing. The food and drinks were always on time and served with a big smile even when the pool can be full of guests. Both of them are superstars at this hotel.
            Additionally, the hotel has well-maintained clean airconditioned rooms, high-class service in the restaurants, very capable reception desk.
            In the future, we will be here whenever we need to be pampered and high-class treated.

            Date of stay: April 2022
            Trip type: Travelled with family
            1  Thank Boban D
            This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
            A Hoteli, Other at A Hoteli - Hotel Izvor, responded to this reviewResponded 6 September 2022

            Dear Boban,


            Thank you for reviewing our property.
            We are glad to read that you are a returning customer and satisfied with our service and facilities.
            It will be our pleasure to host you again, anytime.

            Best regards,

            Hotel Izvor

            Report response as inappropriate
            This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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