Don't realy know where to start.
2 adults with two kids, we stayed for a couple of days. For the amount of money we were charged (250eur per day with hb! ), we got an old room with sofa where you could barely move. The beds were terribly uncofortable, pillows hard, shower not working in one of the bathrooms.
Smell of kitchen in the morning and evening was everywhere in the hallways. The food was at the level of a mediocre 3* hotel in Serbia. Nobody from the guests was wearing the mask at the buffet table and nobody was implying it was obligatory.

The pool and spa hygiene was the worst! The smell of urin in spa showers, rude people not wearing towels in saunas, jumping in the pools and occupating jacuzzis alk day long just sitting there... I have never seen such people in "expensive" spa resorts! Nobody was controling them or applying the house rules, even though it was written everywhere.
Not to forget the parents who entered adult only area of spa with kids, even so small they were still in diapers.
All the food and drinks we had aside the hb was so expensive that you end up feeling like a complete idiot.
At the end of the day we found out you don't even have to be a guest of the hotel to use their pool and spa facilities since they allow people to pay some peanuts just for the daily use of these facilities which leaves the paying customers again feeling like idiots for paying so much.
Don't spend your money here, i for sure will never go back.

We spent a weekend here and generally liked it very much. The hotel is celebrating its 10 years anniversary, but the pastel colors and decorations make it look a bit older. Other than that, the service was excellent (cordial and professional), food at the buffet restaurant was good quality and with a lot of choice and the thermal baths were really nice. This is a hotel where you spend the whole day soaking in water. The water is mineral and at different temperature depending on the specific bath you are in. The saunas were also really nice (bio, Russian and Finnish), but the hammam was unfortunately closed. The so called "happy showers" were a miss, no guest was using them and I would dispose of them to free that space for another amenity. Finally, the play room looked dated and poorly kept, pool tables were stained and the so-called "bowling" is a weird version where the bowling balls are small and the pins are held by string. Not recommended, especially because we were charged 750 dinars to play!