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Milica P
Belgrade, Serbia

Missing better maintenance

5.0 of 5 bubblesReviewed 29 Jul 2015
The hotel was once beautiful :(
The room has a broken mirror.
Broken phone in the room too and no communication with reception or room service.
The bathroom had a broken door of the shower cabin. Therefore, when showering water leaking on the floor.
Shame! We were three times before at this hotel and everything was perfect. Missing better maintenance!!!
The staff is friendly.
The pool is clean with enough chairs and umbrellas.
Date of stay: July 2015
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel_Izvor, Guest Relations Manager at A Hoteli - Hotel Izvor, responded to this review
Responded 31 Jul 2015
Dear Milica,

Thank you so much for taking the time to write the review. Please accept our deepest apologies about the matter you encountered while you were in our hotel. We really appreciate every feedback we receive from our loyal guests as you are, and we do believe that this is the only right way to improve our selves. We will like to ask you to give us another chance to stay in hotel "IZVOR" again. We will assure you that this situation will not happen again and that you will be absolutely satisfied next time.

Kindest regards
Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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          Reviews (366)
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          117 - 122 of 366 reviews
          Reviewed 30 July 2015

          With temperatures over 100 degrees we were sweltering in Belgrade so we found Hotel Izvor's Water Park for our 3 kids 10, 6, and 2. The entrance price was approximately 20 dollars for our entire family for the day and we found all of the slides, children's pool, etc. to be the perfect entertainment. IN addition, the food was fresh and tasty. The biggest selling point to me was that it was clean. I could see the bottom of the pools and my children were also happy with the staff who they interacted with. Parking is free.

          Date of stay: July 2015
          Trip type: Travelled with family
          Thank gsmyles
          This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          Hotel_Izvor, Guest Relations Manager at A Hoteli - Hotel Izvor, responded to this reviewResponded 31 July 2015

          Deer Gsmyles,

          It was great pleasure having You and your family as a guests in Aqua Park Hotel "IZVOR". Thank you for all the compliments you gave us regarding the tasty and fresh food as well as the high hygiene level. We are hoping to see you and your family again and promise you that good atmosphere is guaranteed.

          Kindest regards,

          Guest Relation Manager

          Report response as inappropriate
          This response is the subjective opinion of the management representative and not of TripAdvisor LLC
          Reviewed 25 July 2015 via mobile

          One of the best hotels we visited. Excellent food-great choice, brilliant service and clean rooms. Very good and friendly staff. Nothing was too much to ask for. Pool area was great, plenty of sun loungers and umbrellas. If not enough,there was Aqua park to visit - free of charge! Pricey hotel but definitely worth the visit! I am sure we will be back there again!

          Date of stay: July 2015
          Trip type: Travelled as a couple
          1  Thank Sunshine132
          This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          Hotel_Izvor, General Manager at A Hoteli - Hotel Izvor, responded to this reviewResponded 28 July 2015

          Dear Sunshine,

          Thank you for your lovely words. Reading your comment was a true pleasure.
          We would also like to thank you for sincere and warm description of your staying. It is our pleasure that you enjoyed our pools, aqua park and food prepared with lots of love.

          The entire staff would like to thank you for recognizing our effort and work. We are sending you a huge smile and are looking forward to your next arrival.

          We are happy that you brought such nice memories from our hotel and cannot wait to host you again.

          Kindest regards,

          Nnead Ikonic, General Manager

          Report response as inappropriate
          This response is the subjective opinion of the management representative and not of TripAdvisor LLC
          Reviewed 18 July 2015 via mobile

          Perfect breakfast with Lot of fruits,soy milk and good musli and nuts.

          The spa area was also perfect. In my opinion the spa open to late( 8:00 a.m.) the spa has out and in door pools and thermal pools.

          Turkish bath and also normal saunas and relax rooms.

          The rooms are good but the tube of the shower is not sealed water came everywhere.
          But my options hotel is good.

          Date of stay: July 2015
          Thank Stephan B
          This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          Hotel_Izvor, General Manager at A Hoteli - Hotel Izvor, responded to this reviewResponded 22 July 2015

          Dear Stephen B,

          Thank you for your sincere comment.
          It is our pleasure to hear that you enjoyed our rich breakfast menu.
          Thank you for your suggestion regarding the shower, this information will be immediately forwarded to maintenance service.
          We are glad that you enjoyed SPA&Wellness centre. Your recommendation is highly appreciated.

          We hope to see you and host you again.

          Nenad Ikonic, General Manager

          Report response as inappropriate
          This response is the subjective opinion of the management representative and not of TripAdvisor LLC
          Reviewed 9 July 2015 via mobile

          One of the best hotels in Serbia. It's absolutely sparkling clean, luxurious interior and wonderful hotel staff. The food is great, not too Serbian, which we loved. The surrounding of the hotel is so so, but they have a mineral water spring right next to the hotel.

          Date of stay: July 2015
          Trip type: Travelled with family
          2  Thank NevenAbu
          This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          Hotel_Izvor, General Manager at A Hoteli - Hotel Izvor, responded to this reviewResponded 13 July 2015

          Dear NevenAbu,

          We have not got enough words to express our happiness that you brought such lovely memories from our hotel. We are glad that you enjoyed our Spa&Wellness centre facilities and tasty food.
          Your sincere positive review is our momentum to work even better in future.
          We hope that you will be our guest again.

          Best Regards,

          Nenad Ikonic, General Manager

          Report response as inappropriate
          This response is the subjective opinion of the management representative and not of TripAdvisor LLC
          Reviewed 6 July 2015

          The Hotel Izvor and its facilities are second to none! We spent only one night there but certainly intend to go back.

          By Serbian standards it is expensive but for travellers from the UK it is good value. We paid around £100 for two people in a double room with dinner and breakfast and access at no additional cost to the saunas, pools and water park. We have stayed in many hotels in Serbia and are happy to make allowances for features that are not up to the standards that one would expect in Western Europe. With the Hotel Izvor there was no need to make any such allowances. It was the equal of most hotels we have stayed in in any country and better than many.

          The bedroom was stylish, clean and comfortable and the bathroom was fine. Staff were helpful and pleasant.

          We were fortunate that our stay coincided with some beautiful weather and so we could make the most of the outdoor pool and its swim-up bar but the indoor pools were enjoyable too. All pools had natural mineral water heated to 30, 36 or 38 degrees and were not chemically treated.

          The saunas and steam rooms were all excellent. Entry to the adjoining Water Park with a variety of water slides was free to hotel guests.

          Dinner and breakfast were both buffet style and the food was excellent, well presented and the displays were regularly replenished. It was largely traditional Serbian fare and would be enough to convince any sceptics of the quality of Serbian cuisine.

          Just opposite the hotel is a mature and well maintained park with an extensive collection of marble sculptures. This was ideal for a pleasant evening stroll.

          Date of stay: June 2015
          • Trip type: Travelled as a couple
            • Value
            • Sleep Quality
            • Service
          1  Thank jpcheshire1615
          This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          Hotel_Izvor, General Manager at A Hoteli - Hotel Izvor, responded to this reviewResponded 9 July 2015

          Dear jpcheshire 1615,

          Thank you very much for a lovely detailed comment.
          We are glad that you liked our hotel and facilities (SPA&Wellness centre, Aqua park etc.) so much.
          Our heart is full when we succeed in delighting our guests with Serbian cuisine and specialties.
          We are happy that park provided you moments of instant relaxation and tranquility, as well as cultural insight into numerous sculptures of domestic and foreign sculptors.
          The entire hotel staff thanks you for lovely words and for recognition of our every day work and effort that we put in making our guests' staying enjoyable and unforgettable.
          We are looking forward to your next visit and hope that you will enjoy our offer even more.

          Kindest regards,

          Nenad Ikonic, General Manager

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          This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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