The Staff and Service at this hotel were great. Each of the staff we interacted with was friendly and helpful. All were bilingual.
For example, after settling into our room, Reception called to make sure all was OK
Later I realized the free WiFi log-on instructions didn't work for my Android phone. A young man at the reception desk happily showed me an alternative log-on procedure.
We did a lot of walking. On our first day my wife developed a friction blister on her foot. The female concierge volunteered a roll of medical tape and a compression dressing.
We only took our car out one time, for a day. A man from the Hotel, possibly a supervisor, asked me where we were going. When I answered Montmorency Falls and Île d’Orléans, he gave us a detailed map of Île d’Orléans and recommended we stop at a chocolate store on the map. We did and it was great.
We loved the location in Lower Old Town. Near shops but on a quiet street. Many good restaurants recommended on Trip Adviser are within a short 3 minute walk. For auto drivers, there is a Petro-Canada gas station just a few blocks away. As an aside, we arrived in Quebec City on the day of the raucous Fête Nationale concert on the Plains of Abraham, which we had to pass below on the way to the hotel. The Grande-Allée on the northern border of the Plains of Abraham reportedly has “huge traffic tie-ups” that day; but our route into Lower Old Town, QC-136 E, had no congestion at all.
The Hotel building is a stately stone former bank building. But our room and furnishings were new and modern. I really liked the rainfall shower head. There was a nice piece of art on the wall of our room and more in the common areas. We took advantage of the free espresso machine available 24/7 featured in one of the 2 lounge areas; a second lounge featured a distilled spirits dispenser (charged to your tab); also a wine dispenser to the left of reception desk (also charged to your tab).
The advertised price included breakfast, which was continental. Hard boiled eggs, pastries, ham, cheese, fruit, cereal and milk, coffee and tea. The same every day. But if you like a fuller or more varied breakfast, an alternative would be to skip their breakfast and take a 3-minute walk to one of TA’s recommended restaurants that do breakfast a-la-carte, like Buffet de L'Antiquaire.