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Reviews (3,096)
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All reviewsthe executive loungeold cityallegro restaurantgreat locationconvention centerparliament buildingrooftop poolhigh floornational assemblyself parkingwithin walking distanceper dayriver viewplains of abrahaman upgradefloor roomchateau frontenac
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101 - 106 of 3,096 reviews
Reviewed 30 April 2018

The outdoor heated pool (open all year) was a real plus with the kids. Location was ideal - steps away from the old city gates. Walking distance to Parliament. Breakfast was overpriced and the service was rude, but an amazing breakfast awaits you in the Hotel du Parliament (make a reservation), and only 13 CAD

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank 573larissab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreanne B, Front Office Assistant Manager at Hilton Quebec, responded to this reviewResponded 1 May 2018

Dear 573larissab,

Thank you for allowing us to read your feedback from your recent stay. While we are delighted that you enjoyed our location and our outdoor pool, we do regret that there were a few things along the way that detracted from your stay. All of your feedback is valuable to us as we look for ways to improve the experience of our guests. We are committed to providing our guests with a great stay and truly hope you will stay with us again in the future.

Sincerely,

Andreanne Blanchette - Front Office Assistant Manager

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Reviewed 29 April 2018

The location of the hotel is great for site seeing, unfortunately I was here on business with no gaps to take in the local sights, or even try restaurants outside the hotel. The hotel staff are helpful, and my room was comfortable, I just found the hotel itself a bit dated.

  • Stayed: March 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank Working_Mom02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie-Eve G, Front Office Manager at Hilton Quebec, responded to this reviewResponded 1 May 2018

Dear Working Mom,

Thank you so much for taking your precious time as a working Mom to share your comments about you stay! I am glad to hear that the location, the room and the staff were up to your expectations. We are presently thinking about renovations for the hotel in a more or less long run. In the meantime, our maintenance and housekeeping teams work hard at keeping it impeccable.

I hope to have the pleasure to welcome you again in a near future!

Sincerely,

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Reviewed 26 April 2018 via mobile

I did not really research places to stay during our 3 day, 2 night visit to Quebec. We are a family of 4. I thought it might be nice to stay at the Château Frontenac but we are Hilton members so we booked 1 night with the thought we could choose to stay at the Château the second night. We had friends who have also used VRBO. We ended up choosing to stay at the Hilton for the 2nd night as well. Besides the simplicity of it, we liked our location. It is just a few minutes walk to the gate of the old city yet it is also a great place to explore beyond the walls of the old city. It is right next to the parliament building which offers free 45 minute tours to the public. I highly recommend. Parking was in a garage underneath the Hilton building and was $20.00/24 hours. We left once to visit the Falls but otherwise we had no reason to use the car because of Hilton’s great location. We did not eat at the hotel restaurant. We did use the outdoor pool which was so warm! It would be great if they had a hot tub, but we made the best out of the sauna. Our room was clean and comfortable with an amazing view of the sunset and the city. The concierge was very helpful with pointing us in the right direction. If we come back, we will stay here again.

Stayed: April 2018, travelled with family
Thank onojno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreanne B, Front Office Assistant Manager at Hilton Quebec, responded to this reviewResponded 27 April 2018

Dear onojno,

Thank you for taking the time to write a comment about your recent stay with us. We are pleased to read that your experience at our hotel was a great one and we are hoping to host you again in Quebec City.

Sincerely,

Andreanne Blanchette - Front Office Assistant Manager

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Reviewed 25 April 2018 via mobile

Great stay at the Hilton Quebec :great location , friendly staff (Natasha at the front desk, Nadia in housekeeping were excellent )
Decent complimentary breakfast restaurant staff were so helpful
More signs to the parking needed

Stayed: April 2018, travelled as a couple
Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreanne B, Front Office Supervisor at Hilton Quebec, responded to this reviewResponded 26 April 2018

Dear Michael A,

Thank you for your review. I am pleased to hear you enjoyed your stay and will let Natasha and Nadia know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.

Sincerely,

Andreanne Blanchette - Front Office Supervisor

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Reviewed 23 April 2018

The Hilton Quebec, located directly across from Parliament building and nearby bus stops was a short walking distance to Old Quebec, Saint Jean and other attractions. Overall, the hotel met my expectations in terms of location but I felt disappointed at the poor professionalism of some staff while others graciously served us. Taxi from airport cost a flat rate of 35 dollars with ample service to and from hotel. Although grand, the lobby lacked sufficient light to really enjoy the open spacious lobby. The hotel seemed well used and worn but quite adequate. I felt snubbed by some staff members while others graciously and professionally did their job. Without looking up, one front desk member simply waved me over to the next staff even though the desk was free from other customers. Some hotel staff greeted my requests with an abrupt and condescending attitude while room cleaners simply looked at me without responding to my greeting.

  • Stayed: April 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank elainel809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonQuebec, Responsable réception at Hilton Quebec, responded to this reviewResponded 23 April 2018

Dear Elaine,
Thank you for taking the time to write a review of your recent stay with us. We certainly appreciate all of your feedback. We are happy you were pleased with our accommodations and found some of our staff friendly and helpful! Your comments are crucial to making the hotel better for our guests. Rest assured they will be passed along to our team. Thank you again for the kind words. We hope to see you the next time you visit.
Marie-Ève Galipeault
Director of Accommodations
Hilton Québec

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