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177 - 182 of 1,933 reviews
Reviewed 3 May 2018

We got the boxing special so we paid half price.January was more quiet at the hotel and it was perfect since the pool was not too crowded.As some people mention the check in was long but a clown was there at the lobby to entertain the kids so it helped my little one wait.It was clean,loved the room.They had activities for the children.Staff were nice and helpful.It as a south all inclusive vibe and the pool decor also have that theme,it was a great winter gateway.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank Soniax23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Les_Hotels_JARO, Guest Relations Manager at L'Hotel Quebec, responded to this reviewResponded 3 May 2018

Bonjour Soniax23,

Thank you for taking time to share your comments concerning your recent stay at the Hôtel Québec.

L’Hôtel Québec is a premiere destination for families. Indoor tropical garden featuring palm trees, a turquoise swimming pool, and a huge seven-storey playground. This is mainly why L’Hôtel Québec offers the ultimate getaway experience to its guests.
Kid’s playrooms, arcades, arts and crafts, meet and greet with mascots, exotic animals and entertainment, shows presented on weekends: L’Hôtel Québec is the ideal venue for travellers who like friendly atmospheres and dynamic trips.

We are happy to have contributed to make your stay memorable and we look forward to welcoming you during your next stay in wonderful Quebec City.

Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2018 via mobile

The three of us were traveling home from a cheer comp in Niagara Falls Ontario, to Nova Scotia, it was late and we were tired. The desk clerk was friendly happy and quick!
Was shocked at how nice the pool area was. My kids really enjoyed it.

Date of stay: April 2018
Trip type: Travelled with family
Thank 343megm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Les_Hotels_JARO, Guest Relations Manager at L'Hotel Quebec, responded to this reviewResponded 23 April 2018

Bonjour Meg M,

Thank you for taking time to share your comments concerning your recent stay at the Hôtel Québec.

L’Hôtel Québec is a premiere destination for families. Indoor tropical garden featuring palm trees, a turquoise swimming pool, and a huge seven-storey playground. This is mainly why L’Hôtel Québec offers the ultimate getaway experience to its guests.
Kid’s playrooms, arcades, arts and crafts, meet and greet with mascots, exotic animals and entertainment, shows presented on weekends: L’Hôtel Québec is the ideal venue for travellers who like friendly atmospheres and dynamic trips.

We are happy to have contributed to make your stay memorable and we look forward to welcoming you during your next stay in wonderful Quebec City.

Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2018

We were there in the days following the Easter weekend and very much enjoyed our stay. As it was during the week, no events or animation were scheduled but that was no problem to us, especially since that also meant less crowded areas.
We loved: the pool, the very well-designed indoor playground, the friendly staff and the overall cleanliness. The general decoration and ambiance of the hotel is appealing and refreshing -- our two-year-old daughter particularly enjoyed the grey parrot at the entrance.
We liked a bit less: the restaurant (average food quality and uneven service), mattresses that were not quite comfortable, and half the arcade games that were out of service.
Still, the kids had a blast and so did we. We would not hesitate to come back or recommend this hotel to any family with children under 12.

Room tip: Garden rooms may be quieter, less humid and smell a bit less of chlorine than rooms on pool side.
Date of stay: April 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank mebertrand_mtl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Les_Hotels_JARO, Guest Relations Manager at L'Hotel Quebec, responded to this reviewResponded 11 April 2018

Bonjour Marie-Elyse B,

Thank you for taking time to share your comments concerning your recent stay at the Hôtel Québec.

L’Hôtel Québec is a premiere destination for families. Indoor tropical garden featuring palm trees, a turquoise swimming pool, and a huge seven-storey playground. This is mainly why L’Hôtel Québec offers the ultimate getaway experience to its guests.
Kid’s playrooms, arcades, arts and crafts, meet and greet with mascots, exotic animals and entertainment, shows presented on weekends: L’Hôtel Québec is the ideal venue for travellers who like friendly atmospheres and dynamic trips.

We are happy to have contributed to make your stay memorable and we look forward to welcoming you during your next stay in wonderful Quebec City.

Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

This hotel was completely book for Easter week end with families and very young children.That was the best Easter we had in a long time.The staff was very pleasant and the were efficient even if they had to cope the overload of work .the rooms were super clean and very nicely decorated.What I like is their honesty and guiding instructions .For the restaurant they remind us we had 90 minutes to eat ,because of the special for Easter and the buffet was also very good. This hotel is a perfect place to bring your children because of the games,the big slide next to the indoor pool.
I highly recommended if you want to keep your children busy and happy.

Room tip: if you want a quiet room don.t take around the pool
Date of stay: March 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank CaroleF594
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Les_Hotels_JARO, Guest Relations Manager at L'Hotel Quebec, responded to this reviewResponded 4 April 2018

Bonjour Carole F,

Thank you for taking time to share your comments concerning your recent stay at the Hôtel Québec.

L’Hôtel Québec is a premiere destination for families. Indoor tropical garden featuring palm trees, a turquoise swimming pool, and a huge seven-storey playground. This is mainly why L’Hôtel Québec offers the ultimate getaway experience to its guests.
Kid’s playrooms, arcades, arts and crafts, meet and greet with mascots, exotic animals and entertainment, shows presented on weekends: L’Hôtel Québec is the ideal venue for travellers who like friendly atmospheres and dynamic trips.

We are happy to have contributed to make your stay memorable and we look forward to welcoming you during your next stay in wonderful Quebec City.

Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

This is a nice hotel.The staff at the front desk were exceptionally,very eager to help,the room was well designed,spotless,new and peaceful.A microwave is suggested in each room especially since this is a hotel that caters for family and kids.It is a bit of an inconvenience to take the elevator to another floor with ones food to use the public microwave there.There should be one on every floor at least as well as an ice machine on every floor.
The daily activities and shows for family and kids are great and are included in the stay.The pool that glows in the dark from the singing entertainement stage at night was awesome.There is also a play ground area very close to the pool and a place for sand molding that little ones would love.It is a very convenient location just off the highway and close to places to eat or delivery.Not far from the village shops in Quebec city,lots of souvenir shops there.

Room tip: For a quiet room,a non garden view overlooking the pool would be a good choice.Garden view with balcony however looks pretty good too.
Date of stay: March 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Myintuition1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Les_Hotels_JARO, Guest Relations Manager at L'Hotel Quebec, responded to this reviewResponded 27 March 2018

Bonjour Myintuition1,

Thank you for taking time to share your comments concerning your last stay at Hôtel Québec.

L’Hôtel Québec is a premiere destination for families. Indoor tropical garden featuring palm trees, a turquoise swimming pool, and a huge seven-storey playground. This is mainly why L’Hôtel Québec offers the ultimate getaway experience to its guests.
Kid’s playrooms, arcades, arts and crafts, meet and greet with mascots, exotic animals and entertainment, shows presented on weekends: L’Hôtel Québec is the ideal venue for travellers who like friendly atmospheres and dynamic trips.
Unlike your perception, our team is renowned for providing an excellent customer service. When a situation occurs during your stay, do not hesitate to contact the front desk in order to make the necessary adjustments to make your stay enjoyable.

We are happy to have contributed to make your stay memorable and we look forward to welcoming you during your next stay in wonderful Quebec City.

Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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