We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (709)
Filter reviews
709 results
Traveller rating
550
136
14
6
3
Traveller type
Time of year
LanguageAll languages
More languages
550
136
14
6
3
Show reviews that mention
All reviews croissants white suite coco chanel christian dior no elevator old quebec from france charming hotel perfect location bay window recommendations for places to eat winding staircase lovely park continental breakfast terrasse dufferin third floor quiet street
Filter
Updating list...
295 - 300 of 709 reviews
Reviewed 13 July 2016 via mobile

A beautiful small hotel in the middle of Old QC. Went with 2 other couples - all of our rooms were different but all were wonderfully appointed and beautiful in their own ways. Wifi service is excellent. Breakfast is continental but pastries are to die for. Highlight of our stay was the care and advice of Audrey. Her recommendations for places to eat were exceptional - we would simply say to each other - let's go where Audrey recommends! Price is excellent for this part of the city. A memorable visit that ensures we will be back!

Stayed: July 2016, travelled as a couple
Thank Brent1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier D, Directeur général at Chateau Fleur de Lys - L'HOTEL, responded to this reviewResponded 18 July 2016

Dear Brent,

Thank you so much for your stay with friends at Château Fleur de Lys and for taking the time to share your opinion about it with other travellers on TripAdvisor.

We are very pleased to see that you have appreciated our hotel, and even more to read all the compliments about our precious right-hand Audrey. Involved with us since the very beginning in 2014, Audrey knows perfectly the hotel and how to satisfy our guests, but she is also a wealth of information about the city and restaurants (she, as we personnally do, tests them frequently).

Looking forward for your next stay,

Warm regards,

Olivier & Romuald

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2016 via mobile

Situated in an unbeatable location, mere feet away from Hôtel Frontenac and Terrasse Dufferin, this beautifully renovated and decorated hotel also stands out for the sincere warmth and helpfulness of its staff.
The hotel itself is tasteful and comfortable. Our room (28) had all the details we would wish for, even a small terrace, and was ostensibly clean and thoroughly cared for. We had their continental breakfast buffet in the morning and totally recommend it: it is indeed continental and it's the way to go - delicious, fresh, copious.
The staff and owners made us feel very comfortable at all moments during our stay. They exceeded our expectations when they helped us plan the next leg of our trip with very appropriate suggestions and even offering to help us arrange hotel reservations. It was really appreciated.
Our only regret is that we could only stay there for one night because our vacation was short and we were on a tight schedule. Looking forward to going back to Québec and staying at Château Fleur de Lys!
Cinq étoiles.

Stayed: July 2016, travelled as a couple
1  Thank Xavier G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this reviewResponded 18 July 2016

Dear Xavier,

First of all, thank you very much for choosing our hotel for your step in Quebec-City, but thank you also for your warm review.
The room in which you stayed has been the first one we have refreshed in April 2014 (2 months after the opening), because despite its unique architectural aspects the decorations choices done by the previous owners were too painful for our eyes...;-). We have some other projects for this room and we are sure that if you come back in 1 or 2 years you will be even more charmed by it.
Furthermore, we all were very sensitive to the part of your comments in which you speak about our way to welcome our guest at Château Fleur de Lys, because for us hospitality is essential and one of the reasons why we have decided to operate an hotel.

We are looking forward to welcome you for another and much longer stay, It takes less than 2 hours to fly from NY to Quebec and you can find very interesting deals during the Off-peak season (after mid-october, last week before Christmas, april, may first fortnight.)

Warm regards,

Olivier & Romuald





Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2016 via mobile

Very centrally located, walking distance from everything! Beautiful clean rooms, lovely staff there with tons of knowledge of going on's in town! They gave us great recommendations of restaurants and things to do in rainy weather! Great fresh buffet style breakfast with lots to choose from.

Stayed: July 2016, travelled with family
Thank Anel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this reviewResponded 17 July 2016

Dear Anel,

Thanks a lot for your compliments about our hotel and our team, we all have appreciated them and hope that we will have the opportunity to welcome you shortly for another stay.

Warm regards,

Olivier & Romuald.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2016

This hotel was marvelous--just what we wanted. It's in a great location right in old Quebec, and the ambiance of the hotel was perfect for a romantic get-away. Every room is different and unique. The best part was the service--the front desk staff went above and beyond to make recommendations for places to eat and things to do, and their service was first class. Thanks to everyone who made our visit so wonderful!

  • Stayed: June 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank WDC5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this reviewResponded 17 July 2016

Dear Guests,

Thanks a lot for choosing our hotel for your romantic getaway in Quebec-City and for your nice words about our hotel and the high-end quality of service provides by our team.

We hope you will shortly visit us for another getaway or for longer vacations,

Warm regards,

Olivier & Romuald.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2016 via mobile

Fantastic location, extremely helpful staff while not overwhelming. Though we stayed in the 1st floor room right next to front desk, we heard little if anything from there. The owners told us they were going to remodel our room next as just finished up two upstairs. I told him not really necessary except for a little cosmetic change in bathroom; otherwise, no issues and totally functional. Housekeeping was prompt and thorough keeping our room very clean. A very small room, but perfect for us as we only used it to sleep/recover until we went back into the beautiful area to explore and eat ! The breakfast is simple(you must tell the desk the night before if you want breakfast) with various breads, cheese, ham, cereals, coffee & tea. If you want luxury, you MUST book one of the suites upstairs as they are spacious and elegant with great views. No elevator but remember, Old Quebec City is mostly incline walkways and steps. If you can't handle the steps in a hotel, you can't handle walking around Old Quebec ! If going back to QC, we will most definitely try to book here.

Stayed: June 2016, travelled as a couple
Thank P R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this reviewResponded 17 July 2016

Dear Guests,

Thanks a lot for your recent stay and for your very positive review on TripAdvisor.

We are really happy to read that you have appreciated your stay in our room 22, close to the reception desk. Regarding the noise we have done the necessary works to limit noise from outside and we are happy to read that it works.
This room, and more specially its bathroom will be shortly renovated but we are still thinking to what we exactly want to do and to offer to our guests. For sure we want to preserve the atmosphere of this charming room of approx. 200 sq feets (high and coffered ceiling, wood panel, ancestral hardwood floor) and in the same time we have to find a solution in order to make its bathroom more welcoming and up-to-date. Trust us, we are going to find ;-)
Thanks also for remembering the fact that Quebec is mostly inclined and requires to be able to walk and climb some stairs to enjoy it, more especially if your hotel is located out of the walls.

We hope to see you again soon,

Warm regards,

Olivier & Romuald (the owners)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews