My daughter and her boyfriend stayed at this disgusting hotel this past weekend, while they were attending the music festival Osheaga. She noticed bites the second morning, at first thinking perhaps she got bitten at the festival. When she woke up the next morning COVERED in bites, she looked in the bed and found the bugs.
All they would tell her at the front desk was ""sorry, I will take care of that, thank you".
They had to throw out all their things that could not be washed in over 118 degrees... including their suitcases. They had to buy new clothes to wear after they showered some place else.
She booked the hotel through Booking.com and they have been trying to deal with this, but no one from the hotel has called Booking back.
I just called the hotel, asked for the manager's name (before I explained why I am calling) and the man who answered tried to tell me he doesn't know the manager's name. ARE YOU KIDDING ME??? Then he asked for my name and said to me "why should I give you the manager's name without knowing who you are?"
SERIOUSLY??? You are in the hospitality business.
If I don't hear back from them, with a full refund to my daughter, by next week... they will hear from my lawyer.
Stay away from this place!!!More
- Free Wifi
- Breakfast included