I always stay at Sheraton Downtown Toronto (because of the location, service and pool). I made a reservation on the Marriott website in May 2021 for the September long weekend and got a reservation #. Called yesterday to modify the dates and found out the hotel is under construction and not open this September. Marriott central reservations kept me on the phone for 45 minutes and eventually had me call the hotel directly to figure out why they couldn’t change the reservation. The hotel front desk informed me that the hotel is closed for construction and I should call central reservations to resolve the issue. They didn’t seem worried that this occurred.
If I had not changed the date of my trip my wife, daughter and I would have arrived late at night in Toronto on a long weekend with no reservation.
If you book with Marriott I would call the hotel directly to confirm they are open.
Needless to say we are staying at another hotel chain in Toronto, The Royal York. And I did call to confirm that they were open and had to explain why I would have to call.More
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