The best thing about this hotel was the falls view rooms. I was overall disappointed. We were surprised to find the prices so low and decided to book as we had always thought this was a higher end hotel. Unfortunately we were a little disappointed. Pros: - the views were spectacular. It was nice being able to see the falls at all times. We could also see the lights at night. Normally we always close the blinds at night but I couldn't bring myself to do it here. I loved falling asleep to the falls. - the staff were nice. Jonathan at check in was great. -room. The room was a pro and a con. It was clean and very spacious. There was a cute little fire place, a sitting area and of course floor to ceiling windows. The beds were very comfortable and we had no issues sleeping. Unfortunately we were just underwhelmed by the decor. We were expecting to be taken away by how nice it was but it was just ok. Cons: - the parking was ridiculous we know parking is expensive in niagara. The price wasnt the issue. First, it was really confusing because Jonathan at the front desk said we had in and out privileges. However when you get to the garage it tells you everywhere to bring your ticket to the front desk. After we got to the hotel we kept trying to get...The best thing about this hotel was the falls view rooms. I was overall disappointed. We were surprised to find the prices so low and decided to book as we had always thought this was a higher end hotel. Unfortunately we were a little disappointed.

Pros:
- the views were spectacular. It was nice being able to see the falls at all times. We could also see the lights at night. Normally we always close the blinds at night but I couldn't bring myself to do it here. I loved falling asleep to the falls.
- the staff were nice. Jonathan at check in was great.
-room. The room was a pro and a con. It was clean and very spacious. There was a cute little fire place, a sitting area and of course floor to ceiling windows. The beds were very comfortable and we had no issues sleeping. Unfortunately we were just underwhelmed by the decor. We were expecting to be taken away by how nice it was but it was just ok.

Cons:
- the parking was ridiculous we know parking is expensive in niagara. The price wasnt the issue. First, it was really confusing because Jonathan at the front desk said we had in and out privileges. However when you get to the garage it tells you everywhere to bring your ticket to the front desk. After we got to the hotel we kept trying to get to the front desk but the lines were huge. We just wanted to get to a grocery store to pick up some snacks but decided to try later. We also found out later that you dont have to bring your tickets to the desk as they know your liscence plate number so you can indeed leave whenever without having to worry. So confusing. Also, the walk from the Sheraton to the garage was far. Half our trip was walking to and from the garage -.-.
- bugs. Yes there were bugs near the window which is understandable. However at about 6 am my fiance went to the bathroom and killed a huge bug. He thinks it was a cockroach. Unfortunately I cannot verify for sure as I only saw its squished remains. I can verify that it was big and looked like it had wings. We would have gone down to complain but we had no evidence. For some reason we always have horrible luck with beds in Marriott properties.
-pool. The pool was kind of dirty and gross. It was also smaller than I expected and no hot tub :(. Also there was a 10 person limit so it was hard trying to find time to go. We managed to go on Saturday around 2pm. After about half an hour about 6 grown adults came in with a baby. Only one was swimming. Then a family with 2 kids. We decided to leave to let the family with kids enjoy their time.
-noise. This really isnt the fault of the hotel. Just selfish people who dont care about others. One night at about midnight we heard kids running and screaming. It didnt last too long thank goodness. In the morning we could hear men talking rather loudly. Also we could hear the room above us slamming their juliette balcony door.
-bathroom. For the most part the room was very clean. However the bathroom had white stains on the walls. Probably from toothpaste (I hope). They probably shouldn't have carpeted/material walls.

Honestly I wish I could have rated this hotel better as we expected so much more. The only thing we loved was the view. Unless the price was really good and they did something about the parking, we probably wont be back. More