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1 - 6 of 641 reviews
Reviewed 12 August 2021 via mobile

Rude staff. We were kept waiting in the lobby for over 1 hr despite checkin time of 3:00PM. The check out time is 11:00 AM so the hotel had enough time to prepare the room but still room was not ready. There were others in similar situations.

Date of stay: August 2021
Trip type: Travelled with family
Thank Preetinder W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 June 2021 via mobile

We have stayed here twice and it got worse. The first time we were offered a breakfast where we could choose juices, cereal, toast and bagels, fruit etc. now you get breakfast in a bag. No juice or cereal. Fireplace wasn't fixed when they knew it was not working. Then at check out our room was checked and deemed to be fine. When our credit card came in they charged $300 saying someone smoked or had a candle burning. Excuse me. The only hotel that doesn't allow candles that we have ever come across. NEVER AGAIN!! HOW UNROMANTIC!!

Date of stay: May 2021
Trip type: Travelled as a couple
Thank V6774EXrickh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sabrina M, Other at Monte Carlo Inn Barrie Suites, responded to this reviewResponded 17 June 2021

Dear Valued Guest,

Thank you for your feedback. As you could imagine, our hotel has had to make many changes over the past year, similar to other businesses. Our hotel offers a grab-and-go breakfast with yogurt, apple, and a freshly baked muffin to our guests now as we are not allowed to have a buffet breakfast in the current climate. I hope you can understand that. In regards to candles in the rooms, there are no hotels that allow flamed candles as this could be a major fire risk for the other guests. This unfortunately is an industry-standard as we are sorry if you feel that this policy is unwarranted.

Thank you for your comments and concerns.

Best,
Sabrina M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2021

Early check in was arrange on the morning of the booking which was good.

Bed was comfy and room was a nice size.

When running a bath, I noticed the water looked yellow (jacuzzi bath) without turning the jets on or getting in, the water left a thick yellow stain around the edge of the bath. Wasn’t something i wanted to get into.

My picture showed what it did to the flannel that had fallen into the water.

Massive mould above the bedroom curtain. With everyone scared due to covid, this hotel needs to get with it in regards to being clean.

The hotel is priced with including breakfast but their restaurants are closed and no take out breakfast was offered at all.

So why did I pay $175 for a night for room and breakfast?

I posted pictures on another site and a 5/10 rating. They deleted the pictures and changed my rating to 10/10

Date of stay: January 2021
Trip type: Travelled on business
Thank U25PCdavidh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sabrina M, Other at Monte Carlo Inn Barrie Suites, responded to this reviewResponded 29 January 2021

Dear Valued Guest,

Thank you for your feedback. We want to start off by apologizing for any negative experience you may have had. We can assure you that this does not fall within Monte Carlo Inns standards and we will do our best to make it right by you.

Our complimentary breakfast is currently being offered in a takeaway style. We do apologize if none of our guest service agents mentioned this to you during your stay.

Unfortunately, due to the hardness of the water in Barrie, the water does have a yellow tinge to it. You can also notice it in the toilets at times. Though we do our best to minimize this, if the water in a room had not run for some time, it can come out more discolored than usual. And we are currently inspecting all of our rooms and ensuring there is no mold.

Please do call down our agents next time as we would have been more than happy to upgrade you or switch your rooms. Lastly, we can assure you that we do not have the ability to delete or change photos on any review sites. These sites, similarly to Trip Advisor, are based on customer reviews, and if we had the ability to change or cover up any guest reviews, then these sites would be virtually pointless. Please contact that site to see exactly what happened.

If you would like to discuss these matters further, please contact our customer service team which can be found on our wensite. Thank you and we hope we will get the opportunity to serve you in the future.

best,
Sabrina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2020

Hotel denied entry to a guest checking in at midnight. Refused to refund the money despite repeated attempts to either salvage the reservation by having a third party guarantee any incidentals or repeated requests to refund the money so another stay could be booked elsewhere. Customer service is non existent, mean spirited

Room tip: Staff are not willing to help or accommodate
Date of stay: November 2020
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank belindaschneeweiss
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sabrina Meffe, Other at Monte Carlo Inn Barrie Suites, responded to this reviewResponded 7 January 2021

Dear Valued Guest,

Thank you for your review and comments. We do apologize for the inconvenience your employee encountered when checking into our hotel. Our policies do require a valid and not expired piece of photo ID, and we do stand by our policies. Upon making reservations, it does state that a valid piece of ID is required. Similarly to many other industries that will not allow entry without a valid and non-expired photo ID, our staff did put our policies in place. That being said, we would be happy to provide you with a future stay since your employee was unable to complete his stay.

Once again we do thank you for your comments and we do hope we get the opportunity to serve you in the future.

Best regards,
Sabrina
Online Content Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2020

My husband took me for a two night stay for my birthday. We had a king jacuzzi suite. The bed was so comfortable I wanted to take it home. The bathroom was very clean and so was the jacuzzi. It was great to sit in our own hot tub. I would stay again. The employees are very nice.

Date of stay: November 2020
    • Value
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1  Thank Lynn W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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