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12 - 17 of 2,068 reviews
Reviewed 19 September 2021

Had a great stay. Check in/out was efficient and courteous. Jesse in the restaurant was fantastic and took care of all our breakfast needs. Was somewhat concerned after seeing the elevator reviews but was a non issue. They are not large but certainly not small by any means. Wait was never an issue and they are incredibly fast literally taking us to the 29th floor in 30s. Great addition to the Hilton portfolio. Will definitely stay again.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank SHB31
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pradeep Puri, General Manager at Hilton Vancouver Downtown, responded to this reviewResponded 4 weeks ago

Dear SHB31,
Thank you so much for your comments and comments about the elevators. 10 months of the year they are not an issue at all. As the number of guests increase in July and August, they become somewhat of an issue. We must admit. We are glad Jesse was able to provide you with superior service throughout your stay. We are glad to be part of Hilton and look forward to seeing you again.

Sincerely,

Pradeep Puri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2021

The staff was rude, unaccomodating, and I felt spoken down to. My email said check in at 3pm, my selected room on the 11th floor wasn’t available until 530pm. I opted to get in the room, so took another room on the sixth floor (which was actually the 3rd). Poor customer service.

Date of stay: September 2021
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Review collected in partnership with Hilton Hotels & Resorts
Thank kristinaruprecht
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pradeep Puri, General Manager at Hilton Vancouver Downtown, responded to this reviewResponded 15 September 2021

Dear kristinaruprecht,

We are very sorry that we were not able to check you in on time. Our apologies. Making a room available for everyone on time is such a juggling act depending on many factors like staffing, previous guest checking out on time, previous day's occupancy etc. Most times we are able to do it flawlessly, but on an odd occasion it happens. We try to do our best to accommodate everyone as soon as we can. The rudeness you felt is certainly not acceptable. We will look into it. We hope you will give us another chance. Our new checkin time is now 4PM.

Sincerely,

Pradeep Puri

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Reviewed 14 September 2021

The hotel is very clean, the staff are extremely helpful and friendly, and the location is amazing. We were a quick trip to the airport and centrally located to walk to restaurants and attractions. We stayed in the king deluxe suite and it was an incredible room with a very nice living space. Would definitely stay again!!

Date of stay: September 2021
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Review collected in partnership with Hilton Hotels & Resorts
Thank Kristyn P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pradeep Puri, General Manager at Hilton Vancouver Downtown, responded to this reviewResponded 15 September 2021

Dear Kristyn P,

Thank you very much for your comments. We appreciate it. We are glad you had a great stay. We hope to see you again.

Sincerely,

Pradeep Puri

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Reviewed 14 September 2021

Super clean, super comfy, very spacious rooms.The view was awesome and the staff was very friendly, for sure will be coming back here for a longer stay to fully enjoy the rest this hotel has to offer!

Date of stay: September 2021
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Review collected in partnership with Hilton Hotels & Resorts
Thank Dreadecker
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pradeep Puri, General Manager at Hilton Vancouver Downtown, responded to this reviewResponded 15 September 2021

Dear Dreadecker,

Thank you very much for your comments. We are pleased to hear you had a great stay. we hope to see you again.

Sincerely,

Pradeep Puri

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Reviewed 11 September 2021

We stayed here while being under evacuation order. Arif and Daniel made us feel right at home. We were excited to see them everyday as we were there for a month. They treated us like family and made it hard to leave! Even our dog could not get enough of them! The hotel was super clean and accommodating and super quick to help us with anything we needed. The service was exceptional. We cannot wait to return again the next time we are in Vancouver.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank bethka426
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pradeep Puri, General Manager at Hilton Vancouver Downtown, responded to this reviewResponded 15 September 2021

Dear bethka426,

Its so gratifying to read comments like that. Thank you so much for sharing. Both Arif and Daniel are two of the many fabulous staff we are lucky to have. We are pleased they were able to take care of you. Hope you are back and settled after the evacuation order. we ofcourse will be looking for you to come back and stay with us next time you are in Vancouver.

Sincerely,

Pradeep Puri

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