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Reviewed 30 May 2018

Back to the Resort for 3-night stay recently - a first return in a few years, and highly-anticipated. We (senior couple and daughter) had booked a ‘Room & Breakfast Package’, Executive Floor, West Tower, Pool View room. The West Tower/Pool View has always been our favourite location for accommodation within the Resort, and once again, it worked well for us (the top, 6’th floor, being a bit of a bonus for it’s higher view).

Check-in: ok, this has often been the “dreaded event” for most recent stays!! arrive early, and wait, wait, wait for a room!! But ‘yeah’, everything went quite smoothly this time - we did arrive early, but only had a short while to wait for the designated room to be ready. And for the first time, we used a ‘bell-hop’ for assistance from car to room - ‘wow’, that was definitely ‘the’ way to go when you have more than you can carry at one time, or it’s just too heavy, et al. A nice plus with the friendly service provided, after everything was up and into our room, out helper quickly arranged for the ‘third’ of any stuff not already in the room (the rooms are always set up for double occupancy, even though we book as a threesome), to be brought to our room - a much-appreciated touch, and it worked well - a robe, extra towels, and such arrived quickly!!

Our room, and it’s amenities were what we had expected. We had a small fridge to cool the ‘mixers’, more than enough bureau and closet space (huge!!) to accommodate clothes, and get bags, baggage, shoes, and other etc., in, and out of our way. Along with the two, queen size beds, a side chair and table in the room, and chairs and small table out on the balcony.

The courtyard, and it’s pools, were the center of our attention several times each day — adult pool, at all times of the day for the three of us, and other pools catching considerable attention from daughter and I at day times when the weather was brightest and warmest (and courtyards best for her tanning and reading times as well). Water temperatures were quite perfect in each during this stay - providing warm when you wanted it, and cooler when you did not.

Staff contacts - housekeeping, desk, and other - were always friendly, cordial, and helpful.

It was back to Harrison Hot Springs Resort, for a fun, and much-enjoyed stay, and we hope to be back for more soon!!

  • Stayed: May 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank johnny2bc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2018 via mobile

Not impressed.
Showing signs of age.
Needs to provide assistance at pool.
Beds? Should provide free massages. We paid for two massages, also not impressed.
Food? Service?
THE only thing impressive about this visit was our daily meals at Muddy Waters (not related to this hotel/spa (and that term, spa? yeah, not)
We made the mistake of booking for too many nights — stay one night, at the most.
We had a ‘view’ room — of the roof. And can’t ’ imagine being here in the true summer without a/c.
Was looking forward to this get away.
Sad.

Stayed: May 2018, travelled as a couple
1  Thank Dawn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GamalH604, General Manager at Harrison Hot Springs Resort & Spa, responded to this reviewResponded 1 June 2018

We can provide fans for our guests that book budget-friendly rooms in the heritage tower. There are many rooms in the east and west towers, with stunning lake views, and AC. Please visit our specials page for deals.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2018

We went for an overnight visit. Our purpose was to relax and sit in the pools. Overall the hotel is clean and the staff are friendly. This was my fourth visit and my friend's first visit. However, the staff don't do a good job of visiting the pool areas throughout the day to clean the outdoor pools of falling tree debris nor ask people to be considerate and follow the rules, like no diving or keeping quiet in the quiet pool. It is not a cheap place to stay and allowing folks to make a ton of noise even after midnight is really unacceptable to me. We were also both annoyed at the poor quality and skimpiness of the bathrobes they provide and the lack of hooks in our room to hang wet clothes. I doubt I would go back to this place. Rather, I'll buy an all-day pass to the public pool and stay in one of the nice, cheaper motels nearby.

  • Stayed: May 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank reneeauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2018 via mobile

The hotel provides several outdoors hot springs pools and two indoors pools, accessible via a hallway on the third floor if you prefer not to go through the lobby in a bathrobe (provided by the hotel). You may not want to stay in room 300-325 to avoid the foot traffic in the hallway. There are changing rooms with lockers (bring you own lock) next to the pools. Our room was clean and nice, but the hotel was showing its age. The lake and mountains composed a idyllic, beautiful scenery and we had a good time here. The circular hot pool had relived all my stress, but I would hope that the hotel put more staff at the front desk, as their staff were clearly overwhelmed when we waited for a long time for check-in on a Friday afternoon.

Stayed: May 2018, travelled with family
1  Thank yetanothervince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2018

Staff are very helpful ,originally we were booked into the main building Asked about air conditioning told room didn't have any , so staff found us two rooms with interconnecting doors in the east wing .Room very spacious with a great view and everything you need (except milk). The pools are fantastic and a great place to unwind .My son had a massage at the spa ,which he enjoyed and excellent value for money.The hotels cafe/restaurant is a good place to eat and watch the world go by .The hotels gift shop is well stocked and staff very friendly .

Room Tip: Go for east or west wing not main building
  • Stayed: May 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Linzi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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