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Reviewed 3 weeks ago via mobile

Stayed here for one night, but wish it was a week. The hotel is organized with a great window view- one might need to pay a bit extra to be higher up. Staff and amenities where great. Will be back in the future.

Stayed: November 2018, travelled as a couple
Thank cwtripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 3 weeks ago

We are very pleased that you had a wonderful stay and look forward to welcoming you back on your next visit our little mountain town.

Yours In Hospitality,
The Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I have stayed here many times over the past several years, but unfortunately this will be the last. The level of service is no where close to what it used to be.Dinning in the restaurant was a disaster! Waited forever for our food and when it arrived, 4 of 6 orders were wrong. Our waitress disappeared unannounced and we later learned she left sick. Would have been nice to keep us informed, and to transfer our table to another server.At checkout, I was told that security had to go check our rooms to make sure nothing was used BEFORE they could check us out! In all my travels, in all the places around the world, I have never experienced this. Was told it is 'protocol', but witnessed another couple checking out with the same 'standard' procedure. Maybe I just had that look that says; "I pilfer the minibar on checkout and try to get away with it' or something?If you are going to spend this kind of $$$ then go somewhere else and get the service you deserve. You won't find it here anymore.

  • Stayed: November 2018, travelled with family
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Review collected in partnership with this hotel
Thank JMSYYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Hosted international group here for a week long event and couldn't be more pleased with the level of service and professionalism from the venue and staff. Highly recommend you consider this property for your next conference or special event. Under promise and way over deliver

  • Stayed: November 2018, travelled on business
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Review collected in partnership with this hotel
Thank Journey66047948063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 3 weeks ago

Thank you for such a kind review of your recent stay! We are thrilled your conference was a success and we hope to host you again in the future.

Yours In Hospitality,
The Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

First time to the RIMROCK and it was the nicest hotel expierence I have ever had. I would highly recommend this hotel to anyone wanting to have a first rate expierence in Banff. The service was great and the dining was great and the employees really helped us enjoy our engagement weekend! Thanks!!

  • Stayed: November 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank treaud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 3 weeks ago

Congratulations on your engagement! We are honoured you chose to spend your engagement weekend with us and we hope that you will return and visit us again soon.

Yours In Hospitality,
The Rimrock Resort Hotel Management

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Reviewed 4 weeks ago

Lovely location but almost impossible to find parking. Had to wait 20 min to check in. Beds were as hard as nails. Room service was good, as was the food. The person whom checked me out was about as friendly as a tarantula.

  • Stayed: October 2018, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel
Thank Connector36142011432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 3 weeks ago

We are very disappointed to hear that your stay wasn't as enjoyed as you expected. Please be assured that your comments have been passed along to our management team for discussion.

We hope to have another chance to welcome you back again.

Yours In Hospitality,
The Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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