We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (649)
Filter reviews
649 results
Traveller rating
189
283
129
26
22
Traveller type
Time of year
LanguageAll languages
More languages
189
283
129
26
22
Show reviews that mention
All reviews el toro hot tub underground parking family suite minute walk front desk staff stay there again the main street banff avenue beds were comfortable a great place to stay laundry facilities convenient location mini fridge close to downtown shops and restaurants visiting banff
Filter
Updating list...
11 - 16 of 649 reviews
Reviewed 3 October 2018

The hotel is right in the town of Banff, able to walk to restaurants and shopping. A free shuttle to the Banff Gondola. Its an older hotel this is in the process of remodleing.. A restaurant connected to hotel which had excellent breakfast . The first night it was rather noisy late in evening but the last two nights.quieter. We enjoyed our stay

Date of stay: September 2018
Thank Louise K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgr-IMI, Manager at Irwin's Mountain Inn, responded to this reviewResponded 5 October 2018

Hello Louise K
Thank you for your review Our location is very close to the town of Banff which allows our guest a short walk to this area. We were built in 1967 and thank you for mentioning we are in the process of updating our rooms. Recently we have renovated our bathrooms and placed new furniture in all our rooms. Should your travels bring you back to Banff, please contact us directly so we can offer you the best possible guaranteed rate.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2018

My wife and I are glad we stayed here mainly for the excellent location on the main street just a couple blocks from the heart of the city. The parking area behind the hotel is very small with narrow spaces. We were very fortunate to get our truck into one of them as we could walk or take the shuttle bus to anywhere we wanted to go in the city. Our room seemed fresh, the lighting above our bed was excellent for reading. Our heater/ ac unit was basically on the floor and didn't work very well and you had to get on your knees to view the controls. There was an outside door to a sitting area that we opened to cool off. Our room overlooked the front of the inn which was nice. The hotel seemed too expensive but most things in this city are that way.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank richmn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgr-IMI, Manager at Irwin's Mountain Inn, responded to this reviewResponded 5 October 2018

Hello Rich J
Thank you for your review. I am happy to hear our location a few minutes away from the heart of the city was to your liking. Our parking is limited as we also have an underground parking area as well, I am happy that you were able to fit your truck into our spots. We pride ourselves on being an economical choice hotel in Banff. Should your travels bring you back to Banff, please contact us directly so we can offer you the best possible guaranteed rate.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2018 via mobile

The staff at the desk reception when we arrived really sucks, she was the first canadian we met that was really inconvenient and was in a really bad mood!
The hotel is good, not exceptional! It was clean but we actually found small bugs in the room.
The parking lot is really small, it was full and we needed to park somewhere else, but they helped us finding a place to leave the car!
There is no included breakfast but they leave some coffee and a coffee machine in the room!
Its overpriced, we only stayed there because we didn’t have better options available! City was overcrowded!

Date of stay: September 2018
Trip type: Travelled as a couple
Thank laullc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgr-IMI, Manager at Irwin's Mountain Inn, responded to this reviewResponded 24 September 2018

Hello Laura,
Thankyou for taking the time to comment on our hotel. It is unusual to get comments like yours about our staff and hotel cleanliness.
It is more likely that our front desk staff as well as our housekeeping staff are highly praised on a daily basis for their outstanding service and dedication to providing the best possible experience to our guest. Banff has an issue with parking in general for all tourists to town and we are no exception providing as much parking as we possibly can given many come with very large cars and trucks. We are working at making what we have as suitable as possible. We find as a rule that guests describe Irwins as great value for their dollar given other options in Banff. It would be wonderful if could welcome you again and please contact us directly so we can offer you the best guaranteed price we can.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2018 via mobile

A locally owned hotel right on Banff Ave, you can walk everywhere. If not up to the walk public shuttle bus is easy to use. We enjoyed our suite, very comfortable and spotlessly clean. Parking can be limited to medium sized cars. Staff very helpful. The Il Toro restaurant breakfast is terrible, much better options in Banff.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank isab0rab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgr-IMI, Manager at Irwin's Mountain Inn, responded to this reviewResponded 24 September 2018

Hello Isabora,
Thankyou so much for taking the time to comment on our hotel. Everyone loves our location being so close to downtown and easy access to the highway for your further adventures. Housekeeping is proud of their hard work so we are pleased you found your room comfortable and spotless. And we agree, parking can be limiting but given the space that is available in Banff for parking it is a constant challenge however, we are doing our best to upgrade our parking to make it the best possible we can. We are also pleased you found our staff helpful. They all know Banff well and can direct guests to the right attraction or hike or restaurant to make their day. Should your travels bring you back to Banff, please contact us directly so we can rebook you at the best possible guaranteed rate we can offer.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2018

Hotel is convenient on the main drag, just outside all of the busyness. Rooms were tidy and clean, but were very average for a hotel in Banff. Well priced during parts of the year. Easy to park at and can walk downtown from the hotel.

Date of stay: October 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank 02CG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgr-IMI, Manager at Irwin's Mountain Inn, responded to this reviewResponded 6 September 2018

Dear 02CG
Thankyou for your positive review on our hotel and location. We are proud of our service and facilities that our modestly priced hotel offers. Our guests receive great value for their dollar. Please call us directly the next time your adventures bring you to Banff so we can offer you the best possible rate.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews