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Traveller rating
958
359
73
22
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All reviews hot pools rooftop pool fire pit pacini restaurant one bedroom suite great hotel hot tub on the roof small kitchenette underground parking top floor on site restaurant shops and restaurants the main street living area downtown banff comfortable beds views of the mountains
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Reviewed 19 August 2021

The room we stayed in was beautiful as was the lobby and hotel amenities. We enjoyed the rooftop pools and found them very relaxing when we arrived back from hiking for the day. The views from both the pool and the balcony in the room were gorgeous. We also loved how quiet it was in and around our room.

The convenient location allowed us to do everything we wanted while visiting Banff and our room was always clean when we returned home from our days out. All of the staff were very friendly and prompt to respond to any of our requests. Would recommend for anyone looking for a relaxing vacation experience. We will be back in the near future for sure.

Date of stay: August 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank leahdubeau
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 August 2021 via mobile

I recently stayed at the Moose Hotel in Banff and I have to say from start to the finish of our stay it was a 5 star stay! Lots of parking, friendly and helpful staff, great food at the in house restaurant, Pacini. The rooftop hot tubs, fire pit, sauna and pool we're amazing! So close to the nightlife of Banff as well. Very kid friendly...... All in all from top to bottom The Moose met all our expectations! We will be back!

Date of stay: August 2021
Trip type: Travelled with family
Thank Rye-Guy1977
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 August 2021

Our room was gorgeous with an incredible view from the balcony. The room was comfortable and clean our entire stay. The hotel staff were prompt, thorough and very polite at the front desk. The hotel staff always cleaned our room while we went on hikes for the day.

The location of the hotel is amazing. Right across from the ROAM transit station that takes you to Canmore and Lake Louise (200m) and within a 5-10 minute walk of every restaurant you may want to visit downtown. I would absolutely recommend this hotel to anyone staying in Banff!!!

Date of stay: August 2021
    • Value
    • Cleanliness
    • Service
Thank jakeS9999
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 August 2021

While convenient to town they jack up rates. Room was adequate college dorm appearance. Nothing spectacular. Restaurant attached is good. Online site only picks random higher rate rooms rather than provide choice. Same rate you can stay at best hotel in city.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank R8870HEdenniss
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 August 2021 via mobile

3 star hotel at 5 star prices. I get that that is what you get with most of the hotels in Banff but I was definitely disappointed. The room was dated and the AC didn’t work. It went from being hot in the room to being super cold. No in between. The indoor pool was small and stuffy and the outdoor pools were hot tubs. Probably quite nice for winter getaways but not so refreshing for summer. Good location though. Close to all downtown amenities and pick up locations for shuttles and public transport. The restaurant in the hotel wasn’t wonderful in our opinion so we went out for all our meals. They asked us if we wanted a cleaning crew to come before 3 pm and we said yes and they didn’t come until 5 pm when we were already back in our room resting from a day of hiking and biking. So we asked for some clean towels And cleaned the room ourselves. Overall I think it was overpriced and wasn’t worth what I paid. Hopefully they reduce their rates or improve their hotel.

Date of stay: August 2021
Trip type: Travelled as a couple
1  Thank joe321_2
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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