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Jaime B
Another amazing trip
5.0 of 5 bubblesReviewed 28 Feb 2024
This is our 3rd time to Hard Rock Riviera Maya but first time with our kids. Absolutely amazing time on the family side and just as great as our other times on Heaven Adults side. We are at Zen, Ciao, Frida and Toro for dinner and there was lots of options and food was delicious. Snack bar and Pizzeto for lunch by the pool was great and the burgers were so tasty! Find Roberto by Pizzeto for drink service as he was so attentive and took great care of our family. We went with Legendary members and had the pleasure of two amazing butlers Moises and Vicente. They handled all of our needs throughout the week and took the best care of us. Will absolutely be back!
Date of stay: February 2024
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Reviewed 28 February 2024

Great trip! Great resort and phenomenal staff!! Our trip started with a great ride from the airport with Luis. He was super friendly, set a great tone for the week. Our butlers Fernanda and Samantha got us set up and made sure we had anything and everything we could need. They made all our dinner reservations, reserved great seats at the pool for us and were always there to make sure things were good, but never over bearing.
The food was amazing….Wai was our favourite, Brandon and Lenyn took great care of us and made the meal fun. They had great suggestions on what to try and how much to order. Toro steak house provided a wonderful steak dinner. Super tender cuts of meat, great appetizers and Gerardo and Ivonne made it memorable. Umo had the best desert with churro’s and lava cake! Guadalupe and Cresy made us laugh and helped us have a great Mexican meal! Faro was a wonderful option for breakfast and lunch. Manu Mae sure we had everything we needed and the buffet was delicious. Le petit courchon was a rich meal beyond belief. Roberta made the evening fun and relaxed, while the rich French food was simple amazing!
Osvaldo “Ozzy” was one of the hardest working people we met! He was the pool waiter who made sure that our drinks never emptied, always comfortable and constantly laughing. He is a true gem of hard rock and made sure that everyone around the pool felt special and never went thirsty…….
Our room was amazing, the grounds were beautiful and entertainment was top notch. We will definitely return!!!

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 829IanM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya, responded to this reviewResponded 28 February 2024

Dear Ian,

It’s so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, it is a blasting experience to know that you were treated wonderfully, you are already a true Rockstars of this stage, the most exciting feeling is your satisfaction and we love to hear your loving comments. Therefore we hope you will come back soon.

Sincerely,

Olivier Coupat
General Manager
Hard Rock Hotel Riviera Maya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2024

We have no words to express how stunning this location is. So much to do, so much to see and let’s not forget hear! The Hardrock did not disappoint in terms of music, memorabilia to check out, and live music/musical activities. Our complimentary spa trip for a massage was so special. The team was phenomenal and amenities were nothing short of stunning!
We had two assistants (Erika and Mauricio) who were so thoughtful, caring, and took care of us so well. They always checked in, booked our restaurant reservations, and sent us daily itineraries.
It was so clean, the food delicious, and views unforgettable!
Thank you for everything HRH members!

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Victoria P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya, responded to this reviewResponded 27 February 2024

Hello Victoria,

Thank you so much for your wonderful comments!

We are pleased to know we fulfilled our goal of giving you the Rock Star experience.

It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching the epic service that makes us stand out.

Hope you choose us again as your traveling destination to keep on the good times and memories full of ROCK!

Regards,

Olivier Coupat
General Manager
Hard Rock Hotel Riviera Maya

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Reviewed 27 February 2024

Hard Rock at Riviera Maya treated us like royalty. Our concierge, Samantha and Fernanda pampered us like king and queen from making dinner reservations, making sure the Bali bed and cabana at the beach were available to us and having our own private transportation from and to the airport.

Room tip: Be sure to watch the sunrise while having breakfast at Faro
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Jose S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya, responded to this reviewResponded 27 February 2024


Hello Jose,

Thank you so much for sharing your experience with us. We are happy to know you had such an amazing time at our resort.

Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day!

It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya.

Regards,

Olivier Coupat
General Manager
Hard Rock Hotel Riviera Maya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2024

Mukul is the best cocktail artist in the whole of the riviera, worth the trip to the hard rock

The best espresso martini I’ve ever had and a banging old fashioned. If you want world class cocktails come here.

The food is good in wai as well but it’s closed on a Tuesday which is why it’s 4 star.

Date of stay: February 2024
Trip type: Travelled with friends
Thank Christopher K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya, responded to this reviewResponded 27 February 2024

Dear,

Wow! Thank you for your detailed review! We can see that you and your family lived the Rock Star experience to the fullest at the Kids Club. Rock Spa.

Make sure that our band members will know about your comments.
We cannot wait to welcome you soon on our stage and give you once more the celebrity treatment you deserve.

Keep on rolling!

Olivier Coupat
General Manager
Hard Rock Hotel Riviera Maya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2024 via mobile

My husband and I enjoyed our stay very much. Our butlers, Samantha and Fernanda, were great, and they both worked hard to make our vacation wonderful. They each went out of their way for us. All of the staff were great, and we enjoyed being back at Hard Rock Riviera Maya. We stayed in the adults-only section and really liked the newer restaurants, Wai, Umo, and Faro, and the Legendary HOF/Chairman pool area.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Karen H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya, responded to this reviewResponded 27 February 2024

Hello Karen,

Thank you for your rocking review. We feel so proud to hear that you encounter the resort as such an interesting place. Every day we try to improve our ways of serving. Despite every Hard Rock having its own style, we are satisfied that you had a fantastic time with us.

Keep on rocking!

Olivier Coupat
General Manager
Hard Rock Hotel Riviera Maya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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