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Reviewed 2 weeks ago

This is our home away from home. Cannot begin to thank all the wonderful people who make each and everyone of our trips so special. From the Front Desk Staff, to all the Bellmen ...what an incredible group of people ! The Sushi Lounge is our favorite restaurant .. best sushi ever ! Our thanks to all of you !

Date of stay: January 2021
    • Value
    • Cleanliness
    • Service
Thank Samantha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberto Ortega, Director General at Grand Solmar Land's End Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear Samantha J,

It is an honor to read feedbacks like this one. It is a pleasure to all of our staff to pamper you in any possible way so you will always have a good reason to visit us again and again. We loved you enjoyed fullest and on behalf of the entire ambassadors of service, we would like to thank you for visiting us and we will be counting the days to welcome you again!

Sincerely,

Humberto Ortega
General Manager

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Reviewed 2 weeks ago

Once again the Grand Solmar made our vacation very memorable. With everything going on with the pandemic they still treated us like kings and queens. From the beginning with easy reservations.....front desk making sure we liked our room.....Manny and his bell staff going beyond every day of our stay and to top it off our last day at the pool Octavio was an amazing butler! He made sure our grand daughter had the best pool day and even rounded up pool toys especially for her. Thanks again, see you in March!

Date of stay: April 2020
    • Value
    • Sleep Quality
    • Service
Thank Kristy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberto Ortega, Director General at Grand Solmar Land's End Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear Kristy D,

It is an enormous honor to know that you have enjoyed fullest your recent visit and thank you for the acknowledgment of all the protocols and safety measures for all our guests and team members, truly this makes the difference for our readers.

On behalf of all the ambassadors of service, we deeply thank you for letting us be part of your history in Cabo San Lucas all these years and we look forward to welcoming you in March to continue with this great history at the end of the world.

Sincerely,

Humberto Ortega
General Manager

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Reviewed 2 weeks ago

We have been coming to Grand Solmar Lands End every year since 2017. Actually we were there twice in 2020. Once in August, and again at the end of December. From the moment you step off of the airplane, it was so safe in Cabo... We love the drive from the airport to the resort, we love catching up with Sammy, and Antonio the are like family. Then we get to the resort and just getting out of the car to see Manny, and Roberto, I am not sure if you are supposed to give hugs during this pandemic, but I had to!!! We were wearing masks, but it was SO NICE TO SEE THME AND HUG THEM AND HAVE THEM WELCOME US!!! They truly are like family and go ABOVE AND BEYOND. The hotel is taking your tempure when you arrive, they have shoe cleaning things before you walk in and out of buildings, masks are required in the lobby, elevlators and walking through resturants. The front desk even have a sepearte cup for pens, GSLE is SO SO SO SAFE. If you have a trip booked, GO.... You will not regret it. Freddie and Alberto at the sports bar ARE AMAZING, they remember exactly what we like, and how we like it, each and every year. Sushi resturant is AMAZING!!! Juan at the POOL is AMAZING, LIKE we actually went to a diffrent pool in December because he was working there. We just love love love everyone, they treat us like we are their family. Our room is always cleaned during the day and even before bed. House keeping is AMAZING.. I love GSLE, my goal is to one day move there! NO JOKE... December is the first time we took one of our kids (he is four, and TOUCHES EVERYTHING - we got back from Cabo happy and healthy), EVERYONE WAS JUST AS AMAZING TO HIM TOO!!! From special sliced apples, to tons of chicken tenders and fries! GSLE is MY FAVORITE PLACE ON EARTH!!!! We are going back in March 2021 for spring break, we are staying at Rancho but will take a trip over to GSLE to see everyone!!!

Date of stay: December 2020
    • Value
    • Rooms
    • Service
Thank allisonm0407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberto Ortega, Director General at Grand Solmar Land's End Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear allisonm0407,

Thank you for sharing your wonderful experience with our readers especially after your visits during the pandemic where you were witness that all the protocols and measures are taking seriously and daily we are improving to create a safe place for all our visitors,

All of us were so pleased to know that you enjoyed your visit. Special thanks for your recognition of our staff, who are truly proud to assist our guests and ensure a fabulous experience and definitely this is what motivates us to create a unique experience for all of you.

On behalf of the entire ambassadors of service especially Manny, Roberto, Fredy, Antonio, Alberto, Juan, we would like to thank you for visiting us and we are counting the days to welcoming you again in March in RSL and you know this is your home away from home.

Sincerely,

Humberto Ortega
General Manager

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Reviewed 2 weeks ago via mobile

We recently returned from the Grand Solmar in Cabo, it was absolutely wonderful weather staff food and drinks 5 star. The front staff led by Manny T.started our and continued their great service all week long..the best

Date of stay: February 2021
Trip type: Travelled with family
1  Thank BILL L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberto Ortega, Director General at Grand Solmar Land's End Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear Bill L,

We delighted to read your review and we thank you for taking the time to share with us your experience and this motivate us to keep improving every day and creating magical moments for our visitor.

On behalf of the entire staff, we would like to thank you for choosing us, looking forward to seeing you again soon.

Sincerely,

Humberto Ortega
General manager

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Reviewed 2 weeks ago

As always Grand Solmar never disappoints. From Manny and the bell staff, the wait staff at the pools and restaurants, and the maids. Everything at this resorts gets better with age. This was probably our 12th visit to the resort and we could not have asked for a better time.

Room tip: All the rooms have an ocean view. Bottom floors are a little noisier but nothing bad.
Date of stay: November 2020
    • Location
    • Rooms
    • Service
Thank Jim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberto Ortega, Director General at Grand Solmar Land's End Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear Jim A,

On behalf of the entire ambassadors of service, especially manny who surpasses your expectations on service, we appreciate the time taken to give an opinion about your experience on your recent visit.

Our priority and mission are to generate unique experiences thanks to the commitment and passion for the service of the team who always give their best to meet and exceed the expectations.

12 times says it all!

Muchas gracias!

Sincerely,

Humberto Ortega
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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