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9 - 14 of 626 reviews
Reviewed 4 weeks ago via mobile

We were very happy with our stay at Alaya. The hotel was amazing and staff was extremely responsive and friendly. Rodrigo, Tanet, Ricardo, Fernando, as well as other staff members were all very accommodating to our group and helped to make our stay even better. The hotel grounds were beautiful and location was ideal. Would highly recommend Alaya to anyone traveling to Tulum.

Date of stay: May 2021
Trip type: Travelled with friends
Thank alisonaF4725ON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osiris Bringas, General Manager at Alaya Tulum, responded to this reviewResponded 2 weeks ago

Dear Allison,

We cannot thank you enough for taking the time to share your thoughts about Alaya, be sure that the whole team will be happy to know that you have recognized their marvelous work in this important platform.

We would be very happy to welcome you and your friends again, please come back soon!

Kind regards,

Alaya Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Alaya is my favorite hotel in Tulum. Everything from the service of Edwin and the kitchen staff, security, and front desk, to the location being central to all the hotspots of Tulum — Perfecto. Carla, Rodrigo, and Tanet are extremely accommodating and will take care of everything you need. Great hosts! I’ve been about 4 times now, and will be back for more. -Chuck O.

Date of stay: May 2021
Trip type: Travelled with friends
Thank BeChuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osiris Bringas, General Manager at Alaya Tulum, responded to this reviewResponded 2 weeks ago

Dear Chuck,

We are grateful for having you as our guest. We want to thank you for keep choosing Alaya to spend your vacation in Tulum, you know this is your home!

Edwin, Carla, Rodrigo, Tanet and the rest of the staff is waiting for you, please come back soon!

Regards from our little paradise,

Alaya Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I truly cannot recommend Alaya enough. We had absolutely the best time at this hotel. First and foremost, the hotel manager and coordinator Rodrigo was an absolutely joy. He ensured that we had the most special time at Alaya, answered questions around the clock, and never skipped a beat. My husband and I were just amazed with his level of service and professionalism. We felt so comfortable with his suggestions, advice, and overall, we just enjoyed his company! He's a saint! Fernando was also so much joy to have as our server, he treated us like celebrities- as did the rest of the amazing, hard-working staff here. Service was truly impeccable. The upper oceanfront room was PERFECT!!! IT was so clean and relaxing. We also were celebrating my birthday and they put up a happy birthday sign across our headboard with balloons, it was so adorable! Thank you so much for the Alaya experience. If you are going to Tulum, there is NO better hotel. Also, one of the best things about to hotel is how quiet it is here. We stayed at another hotel, Ahau, and it was much noisier. Alaya is a quiet retreat that makes it nice to get away from the crazinesss of the Tulum party scene.

Date of stay: May 2021
    • Sleep Quality
    • Rooms
    • Service
Thank kimgN4250YF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

The location of this hotel is in the middle of the beach side street, not too crowed, and not too quiet, the prefect middle ground with a short walking distance to the party scene along great restaurant selections yet far enough from the noises. The service, amenity and the beach is beyond incredible, Rodrigo was exceptional with the attentiveness because we had a baby with us, he also successfully arranged a surprised celebration for mother's day. The rest of the staff was just as amazing as Rodrigo very personable during our stay.

Date of stay: May 2021
    • Location
    • Rooms
    • Service
Thank JennyLove32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

A group of 8 of us rented the big beachfront casa and a bunch of rooms & were truly delighted by the entire experience for our first visit to Tulum. From the nice rooms, to the great food (including celiac-friendly menus), to the beach lounges, and the surprisingly good yoga & wellness program we had a fantastic time. The staff here is super attentive, present, but not obtrusive, one of the best I’ve worked with.

Date of stay: May 2021
Trip type: Travelled with friends
Thank jessegr001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osiris Bringas, General Manager at Alaya Tulum, responded to this reviewResponded 3 weeks ago

Dear Jesse,

Thank you very much for sharing your experience during your stay in Alaya on TripAdvisor, it means a lot to us.

It is truly gratifying to know that we were able to accommodate your group in our hotel, it was an honor to welcome you. We feel very happy to hear that you were pleased with our service, our entire team is a gem.

Please come back soon to keep enjoying our beautiful beach, food and yoga every morning!

Warm regards,

Alaya Family


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