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Traveller rating
2,474
593
264
136
135
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All reviews day club club level the grill beach club next door cocina restaurant beautiful hotel restaurants and shops rooms are modern pool area sushi bar ocean front partial ocean view fifth avenue pool staff swim up room adult pool lounge chairs
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61 - 66 of 3,602 reviews
Reviewed 4 weeks ago

Beautiful place with all my family
Specially thank you Ricardo from recreation and for doing activities with us all the time … and enjoy our stay in the hotel the food was also amazing and the hospitality perfect

Date of stay: August 2021
Trip type: Travelled with family
Thank Yael T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Carlos Manuel Avila del Río, Promocionar at Grand Hyatt Playa Del Carmen Resort, responded to this reviewResponded 4 weeks ago

Dear guest,
Thank you for providing your feedback,
We are glad to know that you enjoyed your time with us, thanks for the nice comments regarding your experience at our hotel.
It is great to hear that you enjoyed Ricardo's attentive services and an excellent culinary experience. We will make sure to share your comments with all the great staff.
We look forward to welcoming you soon again!

Best Regards,
Grand Hyatt Playa Del Carmen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Staff was amazing , Oliver the manager surprised us with a champagne bottle for our anniversary. Amazing place beautiful facility affordable highly recommend for families to couples near 5th ave and all the shops

Date of stay: August 2021
Trip type: Travelled as a couple
Thank ericsW9362WC
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Carlos Manuel Avila del Río, Promocionar at Grand Hyatt Playa Del Carmen Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for taking the time to write your review on TripAdvisor.
It is rewarding to know that we have succeeded in providing you an exceptional experience. Your kind words regarding our resort and Oliver's attentive services are really appreciated.
We look forward in welcoming you back again at our resort!

Kind regards,
Grand Hyatt Playa del Carmen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

My family and I recently went to the hotel, and the employees are so wonderful. Everyone is so kind and they did everything possible to ensure that my family and I had a fun vacation. My only complaint is about the food at the resort's restuarant, La Cocina. The food did not taste good and the service is incredibly slow. We waited over an hour for our waiter to bring us two cups of tea.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank srinivai
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Carlos Manuel Avila del Río, Promocionar at Grand Hyatt Playa Del Carmen Resort, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you for taking the time to write your opinion, it was a pleasure to have you at our Resort.
We appreciate the positive ratings regarding our staff and regret that you did not have the experience you were looking for at La Cocina.

We hope you will give us the opportunity to host you in the near future.

Best regards,

Grand Hyatt Playa Del Carmen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We had the best experience. Grand Hyatt playa is the place to go!

Manro at the front desk was super helpful, he upgraded our room to a ocean view for no extra charge!

I highly recommend this hotel when you visit Playa Del Carmen.

Date of stay: August 2021
Trip type: Travelled as a couple
2  Thank J3442WQjacobg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Carlos Manuel Avila del Río, Promocionar at Grand Hyatt Playa Del Carmen Resort, responded to this reviewResponded 4 weeks ago

Dear guest,
Thank you for providing your review.
We are glad to know that you enjoyed your time with us, thanks for the nice comments regarding your experience at our hotel.
It is great to hear that you enjoyed Manro's attentive services, he will be very happy to know your feedback. We look forward to welcoming you soon again!

Best Regards,
Grand Hyatt Playa Del Carmen

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Reviewed 4 weeks ago

Perfect vacation, great hotel, clean, the staff was amazing helpful, friendly.
The location is amazing ( literally 1 min away from 5Avenida).
A lot of activities, Ricardo was amazing I had a great time with Zumba water class, he is great guy and really friendly.
I did kayaking with Samule , he is an amazing guy.
Overall great experience
Be back again for sure

Date of stay: August 2021
Trip type: Travelled with family
1  Thank Exploration89264
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Carlos Manuel Avila del Río, Promocionar at Grand Hyatt Playa Del Carmen Resort, responded to this reviewResponded 4 weeks ago

Dear guest,
Thank you for taking the time to write your review on TripAdvisor.
We are very pleased to know that we exceeded your expectations and that you had a wonderful stay.
It makes us proud to read your review about our service. Our staff will be thrilled to hear your feedback.

We look forward to welcoming you back again soon.

Kind regards,
Grand Hyatt Playa del Carmen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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