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Reviews (6,509)
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Traveller rating
4,660
1,234
367
138
111
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All reviews los murales members lounge alfredo rotunda bar thomas moore time share all inclusive package full kitchen pool bar shrimp tacos all inclusive plan free shuttle welcome home change rooms personal concierge pool side family vacation
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52 - 57 of 6,510 reviews
Reviewed 5 weeks ago

This was our 7th visit to Royal Haciendas. It never gets old and we are always impressed by the cleanliness of the resort and the friendliness and helpfulness of the staff. This trip we had the pleasure of meeting Alfredo Salvatierra in the Member's Lounge. He was very helpful and accommodating, from explaining the use of the Lounge, helping with computers, and giving detailed directions on getting our return COVID tests. If you visit, please stop in and say hello to him. You will be glad you did!

Date of stay: March 2021
    • Sleep Quality
    • Rooms
    • Service
Thank 819tammyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Riveros, Other at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear 819tammyb,

Thanks so much for writing a review about The Royal Haciendas.

We love hearing from our members and their vacation experiences. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.

We thank you for your continued loyalty and you lovely comments about Alfredo Salvatierra. We can't wait to have you back on your next visit to your home away from home.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

We have travelled a lot but at Royal Haciendas the Front desk service and Concierge service was the Best!!! Particularly I would like to notice Alejandro, Herminio Escorza and our Concierge Chris who were very nice, intelligent, knowledgeable, responsible and super helpful. They will solve any issue or concern right away and will follow up with you as well.
We had a wonderful family vacation. It was very clean and beautiful resort with great room and cleaning service. We really enjoyed food and service at Los Murales restaurant and Luna grill. Luna Grill was always so good and tasted like homemade. It was great management everywhere.
The staff at this property are all great, very friendly and incredibly helpful! The service was exceptional!
Thank you so much Royal Haciendas and until the next time!

Room tip: Beachfront view rooms
Date of stay: April 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank galinas7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Riveros, Other at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear galinas7,

Thank you for taking the time to review your stay with us.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Great rooms, with wonderful views. Very clean and personnel were always helpful and friendly. Lots of activities to get involved in, even with COVID protocols in place. Especially want to thank Members Lounge employee Alfredo Salvatierra, who went above and beyond in assisting us to get our COVID test results so that we would meet US requirement to fly home!

Date of stay: May 2021
    • Location
    • Sleep Quality
    • Service
Thank 52robertw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Riveros, Other at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear 52robertw,

Thanks so much for writing a review about The Royal Haciendas.

We love hearing from our members and their vacation experiences. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.

We thank you for your continued loyalty and we can't wait to have you back on your next visit to your home away from home.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2021

Wonderful place, clean all COVID protocols were taken! Excellent food and drinks! Staff very friendly and attentive! Our concierge Chris-was great. Service staff at the pool and beach palapas made frequent rounds! Room service did not take long. Love the RH.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank olag10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Riveros, Other at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear olag10,

Thank you for taking the time to review your stay with us.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2021 via mobile

We celebrate my birthday every year with our Royal Family and this year was truly exceptional and excellente! Our Concierge Luciana was awesome, such a gift! Everyone was so friendly and I couldn’t possibly list them all so here a few of our family members. Santiago Alvarado our Bell Boy, Alfredo Salvatierra Members Lounge, Valentin and Eduardo at the front desk and Ralph who was Luciana’s Concierge in training. The new restaurant Kinoko was so wonderful and our Chef Israel was spectacular!! We saw old friends and made new ones too! The waiters at the Luna Grill and the LaPalapa del Sol were so hard working yet had the time to make you feel like family. I especially want to thank Roger and Diego for adding an extra level of awesome to our vacation!
See you next year Royal Family..
Patti and Kary Kitchen

Date of stay: April 2021
Trip type: Travelled as a couple
Thank Passport272961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Riveros, Other at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Dear Patti and Kary Kitchen,

Thanks so much for writing a review about The Royal Haciendas.

We love hearing from our guests and their vacation experiences. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We are happy to hear that our staff made your feel right at home.

We thank you for your continued loyalty and we can't wait to have you back on your next visit to your home away from home.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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