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Reviews (3,763)
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Reviewed 28 May 2018 via mobile

Food and service was A+. Couldn’t have been any better! Attention to detail was off the charts. The piano bar staff was so creative and accommodating. The restaurants were first class, as well. If you have a problem here, nothing will ever satisfy you...point blank.

Stayed: April 2018, travelled as a couple
2  Thank Mic R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo G, Director General at Grand Velas Riviera Maya, responded to this reviewResponded 31 May 2018

Thank you very much for sharing with us your thoughts on your wonderful honeymoon experience at Grand Velas.

As a team, we realize just how essential it is to make a honeymoon an extraordinary occasion. This tender moment is the springboard into a long and loving future, and my staff, once they became aware of your special getaway, dedicated themselves even further in making the entire experience an unforgettable one; one that you will take with you forever.

On behalf of all my restaurant staff and those of our piano bar, I congratulate you on the beginning your romantic, lifelong journey, and I hope that the fond memories encourage you to return to Grand Velas, the place where it all started. Thank you.

RODOLFO GONZALEZ
DIRECTOR GENERAL
GRAND VELAS RIVIERA MAYA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2018

If you want great room service, this is the place to stay at. The rooms are huge, bathroom is great, the only thing I didn’t care about is the pillows are too soft. The people that works here are very courteous and always with a smile. If you like a quite place to relax at, stay at the Zen, you will be surrounded by all kinds of tropical plants with beautiful flowers and outrageous great trees and falls ( I think they’re man made tho.) The resort has three different class of accommodations, the ambassador has the bigger pool and its by the beach. OMG the buffet at the Azur is the best. Food is very abundant and delicious. Their restaurants are great from Asian to Italian and of course Mexican.

Room Tip: Stay at the Ambassador if you prefer more activities and stay at the Zen for more of a quite stay
Stayed: April 2018, travelled with family
1  Thank Leonida H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo G, Director General at Grand Velas Riviera Maya, responded to this reviewResponded 28 May 2018

It was our great pleasure, Leonida, to host you and your lovely family. Your descriptive and informative review will undoubtedly prove helpful for others contemplating a vacation experience that combines 5 Diamond luxury and natural surroundings.

Our Zen ambiance indeed is quite exceptional as the land surrounding the complex and its pathways have been practically undisturbed for eons. And the majestic trees along with the waterfalls (cenotes), are most definitely as natural as the day Mother Nature formed them. All we need now is a return visit from you and your lovely family to really come to know the natural beauty that we share with this beautiful planet, side by side.

Thank you for your wonderful comments. We send you our warmest greetings all the way to Houston, Texas. Take care.

RODOLFO GONZALEZ
DIRECTOR GENERAL
GRAND VELAS RIVIERA MAYA

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Reviewed 26 May 2018

My husband, son (12), daughter (8) and I just got back from 5 days at the Grand Velas; this is our second time there - the first being March 2017. We had an excellent trip!
The staff is amazing; namely Angel the activities director, Irving at Lucca and Stephania our consierge.
My son had a sinus infection the second day we were there. I spoke to a woman at the front desk and before we even got back to our room, the hotel doctor was there. He examined my son, prescribed some medication and Owen was back in the pool, feeling much better within two hours.
They really do go above and beyond in every way. It's a beautiful and peaceful location and a great place to go to relax. I'm already planning our next trip.

  • Stayed: May 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank rachv315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo G, Director General at Grand Velas Riviera Maya, responded to this reviewResponded 28 May 2018

As a team, we are honored to have your lovely family back with us for the second time. And I am thrilled to know that based on this newer experience, you are already planning a return trip where we will have the pleasure of continuing to "go above and beyond" taking great care of your family.

On behalf of Angel, Irving, Stephania, I thank you for making Grand Velas your family´s preferred destination for luxury. And until next time, we will remain at your trusted service for any and all needs. Take care.

RODOLFO GONZALEZ
DIRECTOR GENERAL
GRAND VELAS RIVIERA MAYA

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Reviewed 24 May 2018

Awesome resort with great views, amazing food and excellent service and the rooms very bigger and better. Overall it was a very comfortable stay I will visit again in near future looking forward to it.

Stayed: May 2018, travelled on business
Review collected in partnership with this hotel
Thank dilesh2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo G, Director General at Grand Velas Riviera Maya, responded to this reviewResponded 28 May 2018

We too look forward to repeating with you all the wonderful aspects that you found on this first occasion.

It is our goal to have all guests feel a wonderful sense of fulfillment and satisfaction, and especially traveling all the way from Melbourne, Australia, your expectations will not accept anything less than the best.

Thank you for your motivating comments. We place ourselves at your faithful service for any and all future needs. Cheers!

RODOLFO GONZALEZ
DIRECTOR GENERAL
GRAND VELAS RIVIERA MAYA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2018

Incredible Service, Incredible Rooms, Incredible Food, … I would definitely recommend this resort. Everyone was so sweet and attentive from the maids to the chefs. We took a Mixology class and learned so much from David, David took the time to explain everything to us in detail which my husband had so many questions. We also took a cooking class at Sen Lin with Chef Wayu another amazing experience. Our Concierge Janet Morones was on top of things making sure we had reservations for our evening dinners, making sure we had everything for an exceptional stay, Janet also packed us a bag with towels, waters and goodies for our excursion to Coba.
Again just an Incredible experience.
Oh wait I almost forgot to mention “The Spa” a must-do and another out of this world experience!
Thank you!

  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank James N Faride H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo G, Director General at Grand Velas Riviera Maya, responded to this reviewResponded 28 May 2018

Thank you, James & Faride, for sharing your extraordinary vacation experience with everybody in the TripAdvisor Community.

Your active lifestyle helps you get the most out of your holiday, and by participating, side by side, with some our culinary and mixology experts proves that you came away from your trip with more than just memories and pictures. Add to those classes, the level of attention that you received from Janet, your concierge extraordinaire, and our Spa staff, and it is no wonder that your insightful comments and expressions transmit from the page with a fantastic feeling of pure satisfaction. And it would be our honor to repeat these beautiful moments with you both in the future.

Thank you both for entrusting Grand Velas to provide you an amazing guest experience. My staff and I wish you many more enlightening travels ahead.

RODOLFO GONZALEZ
DIRECTOR GENERAL
GRAND VELAS RIVIERA MAYA

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