We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia
Booking.com
HK$3,768
Fully refundable before Tue, 12 Mar
Hotels.com
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (5,226)
Filter reviews
5,226 results
Traveller rating
4,074
783
210
90
69
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
4,074
783
210
90
69
Show reviews that mention
All reviews resort credit loft suite chef's dinner vacation planners romantic dinner italian restaurant playa del carmen outdoor grill spa treatments sandy areas dolphin swim fire show hour room service entertainment staff pool deck pool concierge scuba diving
Selected filters
Filter
Updating list...
49 - 54 of 5,226 reviews
Reviewed 4 December 2023

Great staff and amenities. The snorkeling just off their pier is easy and full of sea life, and the water activities staff made it easy to enjoy the ocean by the resort. We also took a scuba refresher with Vanessa and then two day trips with her as a guide. She treated us like family and took great care of us. Mariano and Blanca were the other dive masters on our trips, and they were terrific - great at finding and pointing out unique and exciting fish, turtles, sea horses, and eagle rays. The food at the resort and the service staff in the restaurants and dining areas were friendly and attentive. Rooms were spacious, comfortable, and well-maintained by the cleaning staff and public relations team. Thank you all for a great vacation.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Pete M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palace Resorts, Director General at Cozumel Palace, responded to this reviewResponded 6 December 2023

Dear petemA7459UZ,
We would like to thank you for your review about Cozumel Palace, we are very happy to learn that your experience was very enjoyable and that you consider our service, activities as snorkel, scuba , facilities and location exceptional.

Thank you for mention the staff members who created an amazing memories during your experience such as Mariano and Blanca.
We hope to have the opportunity to host you many more times in the future.

Best Regards!

Natalia Mayoral
E-Concierge
Cozumel Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2023 via mobile

Wonderful experience. The place is beautiful, the food is great, the longest we had to wait for a restaurant was 15 minutes. We went the week after thanksgiving so it was probably slower than normal, but everyone was attentive and helpful. The hotel does not have a beach per se, but it does have areas with sand that have ladders down to the ocean. I don’t like pools, and didn’t miss the traditional beach. The rooms are super comfortable. The hotel is clean and well maintained. The following people made the stay even better:
Vanessa, Blanca and Mariano were great when we went diving.

Israel, Vicente and Mildred were super helpful with activities

Marcos, Veronica and Dora at PR did everything for us to have a better stay

David Dianne Leslie and Dianne always had a smile for us when we went snorkeling or paddling.

I can’t wait to go back!!

Date of stay: November 2023
Trip type: Travelled with family
1  Thank KSucha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palace Resorts, Director General at Cozumel Palace, responded to this reviewResponded 6 December 2023

Dear KSucha,

We're delighted that your experience at Cozumel Palace was very pleasant, thank you for your review and for mentioning the aspects you and many other travelers consider important as the service at the restaurants, wait times, our common areas facilities ,room accommodations and the names of the staff that provided excellent service such as Israel, Vicente, Mildred, Marcos, Veronica, Dora, David, Dianne and Leslie.
We would love to welcome you back very soon!

Best Regards;

Natalia Mayoral
E-Concierge
Cozumel Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2023

This is our second visit to Cozumel Palace. We have already booked our stay for next year. This is a smaller, quieter resort that welcomes people of all ages. Even over a holiday week it didn't feel crowded. We love the size of the suites; adding a roll away bed still feels roomy. The hotel is always clean and they are cleaning throughout the day. The food is generally excellent. Each restaurant provides a large menu of interesting and delicious food. The Kids Playroom is very friendly and accessible throughout the day. Diane and Leslie do an amazing job of paying attention to the children and helping them to have fun in a casual setting. We are so glad to see them again for the second year in a row. The staff at each restaurant, the hostesses, the pool/flamingo waitstaff and bartenders, the lobby bar, reception, even the gym staff were incredibly friendly and helpful. I didn't write down everyone's name but if I did I would have mentioned them individually. We stopped by the Sweet and Coffee bar multiple times per day and the staff always provided our food/drinks with a smile. It was fun to be able to snorkel right off the dock and see some interesting fish. The only cons were that all the pool chairs were reserved with towels, even though the chairs were often empty throughout the day (this is common throughout resorts). The Flamingos bar and grill kept running out of ceviche, which is sad because it is delicious. The resort pump scents into the lobby and playroom; we wish they could tone it down a little because it could be overwhelming. The resort didn't have any Campari on hand, which was sad. During the evening entertainment, the staff usually sets out a row or two of folding chairs. Please set out some more! Overall, we love this resort and looking forward to returning next year.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Aimee C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palace Resorts, Director General at Cozumel Palace, responded to this reviewResponded 6 December 2023

Dear aimeecT57070M,
We appreciate you took the time to write your impressions about your recent stay at Cozumel Palace, we would like to thank you for your comments regarding the food, the cleanliness, the Playroom with the attention from Diane and Leslie and remarks about each important aspect of the resort and the areas where we need to improve , you may rest assured they will be taken into consideration.
We hope you can give us the opportunity to host you again at Cozumel Palace to offer you a flawless stay.

Best Regards!

Natalia Sánchez
E-Concierge
Cozumel Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2023

Perle at the pool was amazing! Very attentive!
Entertainment staff- David, Charlie, Diane, Leslie, Yara, Moses
Rooms were always perfect with the cleaners, the entire resort is always clean!
The new coffee bar is an amazing addition!
Can’t wait to come back next year!

Date of stay: November 2023
Trip type: Travelled with family
Thank Kirsten H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palace Resorts Management, Propietario at Cozumel Palace, responded to this reviewResponded 29 November 2023

Dear L6829SSkirstenh,

We would like to thank you for your review about your recent stay at Cozumel Palace, we are very happy to learn that your experience was extremely positive and that you enjoyed our service, facilities and entertainment. You can be sure that every staff member will be recognized for their excellent customer service.

We hope to have the opportunity to host you and your friends once again soon

Best Regards!

Carlos Brahms
E-Concierge
Cozumel Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2023

I have stayed in many AI hotels in the Caribbean and most of the ones on COZUMEL. The Palace, by far, is the best. The food and service were superior to any place we have stayed before. Antonio in the Asian Restaurant is awesome!
Areas to improve: there are not a lot of activities to keep kids entertained. My children were definitely bored mid way through the week. happy kids=happy parents. my 12 year old did get scuba certified and that helped keep her busy. There is a kid's play room, but no kids watch. the playroom had a few toy, was uninviting, and seldom was anyone in there. this is a big area to improve on. There is an underutilized area ocean front that has potential for kid/tween activity area.

Overall I would love to return, but would have to seriously consider if my kids would enjoy.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Kelly T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palace Resorts Management, Propietario at Cozumel Palace, responded to this reviewResponded 27 November 2023

Dear N8880FMkellyt,

Thank you for choosing Cozumel Palace. We appreciate you sharing your 5 stars rating, and kind comments, we are grateful to know that you were able to enjoy our facilities and services.

We feel so honored for your extraordinary review, every single detail is expectacular for us. It is wonderful to read that our team took care of all your needs and provided the excellent service and attention you deserve.

Your feedback is valuable to us, and we appreciate your candid comments. We would like to assure you that your concerns are very important to enhance our guest experience, and improve actions.

Best regards.
Carlos Brahms
E-Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews