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Reviewed 4 weeks ago via mobile

We finished off our week long trip with our last night Garza Blanca Cancun (GB) and it was top notch from check-in through check-out. Shout out to Laura and Lulu for making a smooth transition from Villa Del Palmar to GB. And our guest experience host Adrian welcoming us with champagne! It’s worth mentioning their Covid-19 precautions were at a high level beyond what I’ve experienced in the states. We stayed in a 3-bedroom ocean view suite which was insane. High-end materials and fixtures throughout and all the amenities you could ask for. Funny to say, the warm toilet seats were a game changer for sure!! Otto, the GM, was very accessible and made sure our stay was 5-stars! Victor, a pool staff server, was delightful and provided impeccable service. Leonardo, the food and beverage manager, met with my wife and I to discuss our desire to have the fish, our group caught earlier in the day, prepared for dinner. Leonardo ended up sending Angel, Eduardo (chefs of the hotel), Angel (lead server), and Marco (suite services) to our room. They setup our dining table, prepared our fish in six different ways, and served our family throughout the entire evening. It was nothing short of first class. One of the best experiences I’ve had on any vacation I’ve ever been on. The evening finished with Otto visiting once desert was served to check and make sure we were taken care of. The staff of Garza Blanca Cancun absolutely exceeded our expectations, creating life long memories for our family. We will back!

Date of stay: December 2020
Trip type: Travelled with family
Thank chriscM1339QB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Otto P, General Manager at Garza Blanca Resort & Spa Cancun, responded to this reviewResponded 3 weeks ago

Dear Mr. Cena,

Thank you for your preference to stay at Garza Blanca Cancun and for sharing the details of your stay with us.

I am pleased to know that our team has contributed greatly to make your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words, which I will personally share with Laura, Lulu, Adrian, Angel Chulim,Adrian,Victor, Leonardo, Eduardo, Angel and Marco. Our team members you have mentioned.

On behalf of our Garza Blanca Cancun team, we look forward to your next visit!

Kind regards,

Otto Pareto
General Manager
Garza Blanca Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

What a wonderful week away we had with the whole family. Absolutely beautiful resort, fantastic service and lots of fun in the sun.

Pools are heated to just the right temperature. No matter where we chose to eat - room service, pool side, or either of the many resort restaurants - the food is delicious.

I can honestly say I was blown away by it all. Better than I could have imagined. Paradise!

Date of stay: December 2020
Trip type: Travelled with family
Thank Y1670XUadamm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Otto P, General Manager at Garza Blanca Resort & Spa Cancun, responded to this reviewResponded 3 weeks ago

Dear Adam,

Thank you for providing us the opportunity to host you at Garza Blanca Cancun and for taking the time to share your experience with us.

I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.

It will be an honor for Garza Blanca Cancun to have you back and provide you with the hospitality and warmth that characterizes us on your next visit.

Kind regards,

Otto Pareto
General Manager
Garza Blanca Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I’m certain that by this point, you've already read a ton of reviews and this review of the Garza Blanca CANCÚN Resort will probably continue along the same trend as the majority of them.

Just to start, this place is phenomenal! My family spent a good week plus of December there and I'm here to honestly tell you, it's beyond incredible. This was our 6th trip to Cancún but the first to this particular Garza Blanca Resort and my wife and I brought our 3 young daughters along this time. We were in a 2 bedroom swim-up room on the brand new Garza Blanca Cancún Resort building. Our rooms were 4007 & 4008 which are to sum up in a single adjective, stunning. Great view of the ocean from our patios and the grandiose pools setup. The look and feel of the Garza Blanca Cancún Resort is breathtaking.

With most of the reviews that I have seen, the consensus is that the staff is what makes the place (and your visit) something incredibly special and rare. I feel compelled to take matters a bit further as the Garza Blanca Cancún Resort is more than just a place to visit. Let me state this clearly, the Garza Blanca Cancún Resort is an experience. That experience was created for my family by a team of individuals that developed lasting connections with my family and also established above all else that they genuinely care. I’d be remiss if I didn’t commend General Manager, Otto Paretto personally for the efforts, action and just genuine hospitality that he extended towards my family in our time at the Garza Blanca Cancún Resort. To say that he made our experience would be an understatement. The combination of leadership, respect and just kindness that he showed us is in my opinion, unparalleled. I say this being someone whom has also spent time at the Excellence/Finest resorts multiple times in multiple countries.

I have to call out some of my absolute favorites - Our Butler Javier, who was in contact with me the day prior to our arrival to secure our transportation from the airport to the resort and then going beyond the call of duty once we had arrived. This humble man stopped by multiple times daily and spoke with me to gauge our needs and comfort and provided everything we asked for and more. The thoughtfulness of Javier in conjunction with the leadership from Otto Paretta was unbelievable. They operate like a well oiled machine and propelled this experience to levels that we have not seen prior.

I also want to mention Noe at the Zama Restaurant (Villa del Palmar) for inquiring about my family’s needs and preparing food specifically to accommodate my daughters food allergies.

This was the tip of the iceberg, but out of respect to you, the reader, I’m going to provide a brief rundown of the other exceptional individuals that we had the pleasure of interacting with during our stay. Javier the Butler had an assistant, Mario, who stepped in anytime Javier was off grounds, was remarkable to say the least. Both Victor and Mariana at the pool/snack bar were very accommodating and genuinely good kind hearted people that just wanted to see my family happy. Cesar at the Beach Food Truck was so relatable and immediately felt like family within minutes of interacting. Angel at Blanca Blue is a Maestro as far as chefs go. We have had meals at 3 separate Blanca Blue locations (Los Cabo’s, PVR and now Cancún) and to put it bluntly, the food from Angels kitchen has been phenomenal! He prepared meals for my 9 month old daughter daily.

The resort was great about maintaining safety and boundaries during this COVID-19 Pandemic. They assured that everything was freshly sanitized and in pristine condition before presenting it to my family. It was refreshing to have someone value and respect the safety guidelines to the same degree that we do. Do yourself a favor. Go visit them as soon as humanly possible. You will not regret it!!! We felt so comfortable and good during this visit that we have already sat down with Otto Paretta and booked our next visit for 2021.

Date of stay: December 2020
Trip type: Travelled with family
1  Thank craighD5960RN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Otto P, General Manager at Garza Blanca Resort & Spa Cancun, responded to this reviewResponded 3 weeks ago

Dear Mr. Howard:

Thank you for your preference to stay at Garza Blanca Cancun and for sharing the details of your stay with us.

I am pleased to know that our team has contributed greatly to make your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words, which I will personally share with Javier,Noe, Mario, Victor, Mariana, Cesar, and Angel Chulim. Our team members you have mentioned.

On behalf of our Garza Blanca Cancun team, we look forward to your next visit!

Kind regards,

Otto Pareto
General Manager
Garza Blanca Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
Google Translation

Date of stay: December 2020
Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Otto P, General Manager at Garza Blanca Resort & Spa Cancun, responded to this reviewResponded 1 week ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
Google Translation

Date of stay: December 2020
Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Otto P, General Manager at Garza Blanca Resort & Spa Cancun, responded to this reviewResponded 1 week ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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