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Reviewed 4 weeks ago via mobile

This tour is outstanding.. it is very informative about the Mayan civilization and allow for you to experience the food snd art work of the people of the Mayan community and the surrounding of Cancun.. To brighten your tour, the guides are superb snd very experienced. Our tour guide was Jorge and his helper was janny. They made sure that all our needs were taken care off .. and always with a smile. The driver, who’s name I misplaced was very professional and his main aim was to keep us safe … I really and strongly recommend this trip … you will enjoy it and have lots of fun …

Date of experience: May 2021
Thank Rlk253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillSoriano, General Manager at TourBalloon | Travel Experiences, responded to this reviewResponded 3 weeks ago

Dear Customer,

In Tourballoon Travel Experiences we feel so glad to know that our effort focused in your safety, attention, service, culture and entertainment, its been rewarded with your positive opinion.

Thank you for sharing with us, this will let future travelers to know we are their best option to choose from.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We travel with the family to Cancun. We made a small group of 9 people. We were picked up on time. The route goes first to pickup the rest of the travelers and it takes like one hour to get on the way to the road however it is understandable since it is a shared transportation.

While on the bus Tour guide Avelino, who is a very experienced guide and seems to be an expert in Mayan culture, tells you amazing stories about the Mayans, their customs, their beliefs, etc.

We arrived to a Maya villa where a Shaman gave us a healing therapy in Mayan language. This kind of ritual evokes special energies that make the shaman know a little about you just by feeling your energy and thus tell you what happens with your health or your life etc. Of course, we respect and were very objective about it.

We loved the Mexican food served in the buffet. This was the first really authentic Mexican food that we enjoyed a lot.

I won’t forget that it was very sunny with an intense heat, you really need to be drinking water all the time and bring something to be safe under the sun ray.

When entering to Chichen Itza we saw a lot of vendors invading the archaeological site, they are even inside all over the place. We checked some of their handicrafts just by curiosity, they looked of a very low quality and made from cheap materials. We ended buying some little hand carved stones at the Maya Villa.

The archeological site was amazing, better than expected!

Cenote was lovely too.

We learned a lot and spent a great time!

Very recommendable!!!

Date of experience: May 2021
Thank monyd128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillSoriano, General Manager at TourBalloon | Travel Experiences, responded to this reviewResponded 4 weeks ago

Dear Customer,

In Tourballoon Travel Experiences we are so glad to hear that our customers spent a nice day with our activities. Thanks for sharing yours! This is very valuable for us and our future travelers.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2021 via mobile

What a wonderful experience. Anna Vega the person who helps with coordination of the tour was extremely informative and the day of the trip kept us updated of what was happening. Our tour guide Javier Garza who I recommend knew the history and kept us entertained. The lunch buffet was delicious and welcomed by true Mayan personnel. They also had great entertainment and drinks. We had the opportunity to participate in a sacred ceremony and meet a Shaman. The cenote was beautiful and exciting to jump into the water. The actual historical sight was amazing. I highly recommend this tour.

Date of experience: May 2021
Thank lilifamili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillSoriano, General Manager at TourBalloon | Travel Experiences, responded to this reviewResponded 10 May 2021

Dear Lili,

We're so glad to know that you spent a nice time with Tourballoon Travel Experiences. We do our best day by day to provide you with the best quality, attention and the most important, "Make you feel as part of our family".

Thanks for sharing your valuable opinion with us and our future customers.

You will be always welcome with wide open arms!

Kind regards!

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Reviewed 11 March 2021

It is great to know there is a place to go and have fun and culture in this global health situation!

This is the second time I visit Chichen Itza, first time I did it with my family (some years ago) when I was a teenager. Now I came as a just married woman and there wasn’t a better place to choose from than this. I wanted my husband to know the greatness of this wonderful culture.

This time with the Covid-19 over our attention, we looked for a safe operator to go with. First of all, situation doesn’t seem to be as bad as I thought, the states we were travel through are in “yellow semaphore” meaning that health warning flags indicate that we just have to keep cautious but not at a paranoid level. Staff from our tour operator Tourballoon had the best measures and this is something that provide you and extra safe feeling.

Overall, the trip was great. We want to thank our tour-guide “Jorge”, if you’re coming to Cancun and you want to visit Chichen Itza book with them and ask for him.

The food was delicious! Among other dishes we tried some “Cuchinita taco” with “tortilla” yummy!

Cenote was a dream and Valladolid were the last stop, really quick but a very interesting town.

100% recommendable!

Date of experience: March 2021
Thank GinaPrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillSoriano, General Manager at TourBalloon | Travel Experiences, responded to this reviewResponded 11 March 2021

Dear GinaPrim,

It will always be a great honor to receive good commentaries like this. It really give us the best energy to keep evolving as a tour operator and provide our customer with the best quality services and the best attention, because you deserve it.

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Reviewed 21 January 2021

We had a great attention since the first contact. A customer service agent contacted us to make sure we had received our pick-up information. The staff was on time for us and took us to the bus. It took a bit of time for our departure. The guide on board was in charge of keeping us very well entertained all the way, by telling us very interesting things about the Mayan culture.

I loved the touch of mysticism that is felt all the time since you can find native people everywhere around you.

In the restaurant they grow the fruits and vegetables that they use to prepare the dishes. The buffet is very tasty with several mexican flavors.

The entrance to Chichen Itza was not as crowded as I had imagined. In fact, during the week, the archaeological site is emptier. The Mayans were great geniuses.

The time to cool off in the cenote is short but, just enough to take a dip. The visit to Valladolid is kind of short but we were clear about it since they explain this is a plus in the description of the activity.

I loved going to Chichen Itza with Tourballoon Travel. I will recommend it to my friends when they come to Cancun.

Date of experience: January 2021
Thank GwenJDNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillSoriano, General Manager at TourBalloon | Travel Experiences, responded to this reviewResponded 1 February 2021

Dear customer,

Thanks for sharing your kind opinion! We appreciate so much when our travelers take their time to write about us.

About the time for the pickups, remember this is a shared pickup transportation and we organize our operations in such a way that we can cover (on time) more than 400 hotels early in the morning.

Definitely the Maya was one of the greatest ancient civilizations from our history. It really worth the time to spend to learn more about their culture.

We always treat our customers as part of our family. You will be always welcome!

Regards

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