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9 - 14 of 39 reviews
Reviewed 11 March 2021

It is great to know there is a place to go and have fun and culture in this global health situation!

This is the second time I visit Chichen Itza, first time I did it with my family (some years ago) when I was a teenager. Now I came as a just married woman and there wasn’t a better place to choose from than this. I wanted my husband to know the greatness of this wonderful culture.

This time with the Covid-19 over our attention, we looked for a safe operator to go with. First of all, situation doesn’t seem to be as bad as I thought, the states we were travel through are in “yellow semaphore” meaning that health warning flags indicate that we just have to keep cautious but not at a paranoid level. Staff from our tour operator Tourballoon had the best measures and this is something that provide you and extra safe feeling.

Overall, the trip was great. We want to thank our tour-guide “Jorge”, if you’re coming to Cancun and you want to visit Chichen Itza book with them and ask for him.

The food was delicious! Among other dishes we tried some “Cuchinita taco” with “tortilla” yummy!

Cenote was a dream and Valladolid were the last stop, really quick but a very interesting town.

100% recommendable!

Date of experience: March 2021
Thank GinaPrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillSoriano, General Manager at TourBalloon | Travel Experiences, responded to this reviewResponded 11 March 2021

Dear GinaPrim,

It will always be a great honor to receive good commentaries like this. It really give us the best energy to keep evolving as a tour operator and provide our customer with the best quality services and the best attention, because you deserve it.

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Reviewed 21 January 2021

We had a great attention since the first contact. A customer service agent contacted us to make sure we had received our pick-up information. The staff was on time for us and took us to the bus. It took a bit of time for our departure. The guide on board was in charge of keeping us very well entertained all the way, by telling us very interesting things about the Mayan culture.

I loved the touch of mysticism that is felt all the time since you can find native people everywhere around you.

In the restaurant they grow the fruits and vegetables that they use to prepare the dishes. The buffet is very tasty with several mexican flavors.

The entrance to Chichen Itza was not as crowded as I had imagined. In fact, during the week, the archaeological site is emptier. The Mayans were great geniuses.

The time to cool off in the cenote is short but, just enough to take a dip. The visit to Valladolid is kind of short but we were clear about it since they explain this is a plus in the description of the activity.

I loved going to Chichen Itza with Tourballoon Travel. I will recommend it to my friends when they come to Cancun.

Date of experience: January 2021
Thank GwenJDNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillSoriano, General Manager at TourBalloon | Travel Experiences, responded to this reviewResponded 1 February 2021

Dear customer,

Thanks for sharing your kind opinion! We appreciate so much when our travelers take their time to write about us.

About the time for the pickups, remember this is a shared pickup transportation and we organize our operations in such a way that we can cover (on time) more than 400 hotels early in the morning.

Definitely the Maya was one of the greatest ancient civilizations from our history. It really worth the time to spend to learn more about their culture.

We always treat our customers as part of our family. You will be always welcome!

Regards

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Reviewed 17 January 2021

We had planned to visit Chichen Itza while in Cancun, this tour was more than we expected. Just by staying in this amazing site pays the ticket, the rest is like a plus. I recommend to bring a good digital camera and enough battery. We went out of battery and storage memory, there are a lot of beautiful views and scenarios in every place!

Our tour guide is a charismatic and wise person. The staff is always checking that you're ok with drinks and else, they are so funny and assure you a non boring trip, even when this is a little long.

Food was excellent, not so spicy, tasty, yum yum!

Cenote Saamal was fantastic! Swimming in this place was out of this world. Maybe you should need to comeback by yourself to enjoy it more as well as Valladolid.

Overall we recommend Tourballoon Travel if you want to go to Chichen Itza

Date of experience: January 2021
1  Thank MeddyK34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillSoriano, General Manager at TourBalloon | Travel Experiences, responded to this reviewResponded 19 January 2021

Dear customer,

We're always happy when we hear positive comments, we normally do, no matter what, all what it is on our side for you to spend a unique experience.

Thank you very much for your time and sharing your opinion.

Kind regards!

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Reviewed 8 January 2021

We were picked up very early in the morning at 6:40 am, staff were there on time as promised. I liked that they follow the covid-19 recommendations, they checked our temperature, our oxigen levels, asked on time for our mouth masks and at anytime you have access to alcohol gel.

It passed some time until we get the road because of the pickups of other passengers but it is totally understandable since they tell you that transportation is shared, we asked for the cost of a private tour to Chichen Itza and definitely we preferred to be relaxed and go with no rushes.

The first place is a beautiful Mayan village near Chichen Itza where an authentic Mayan shaman receive you with a sort of ritual, then, if you want an individual healing treatment they, charge you an extra price from 30 dollars per person. Amazingly we saw and recorded in our mobile how another visitor was so shocked when the shaman told her things related with her health that were completely true! She started to cry and the shaman did a special healing ritual with herbs, essences. I suppose he was speaking Maya and then a guy from the staff translated. Definitely this experience was intense from our viewer side.

We visited a handicrafts "palapa" (we called it a cabana but they explained this was a palapa, they are different in form) we saw there very interesting things like jaguar masks, carved figures and jewelry, some of them made of obsidian (A semi-precious) stone which shines in gold with the sun!).

The food was delicious as promised, the best part is that you can choose from meat or fruit and veggies.

We left the village and went to Chichen Itza, we were on this guided tour after a half of hour later. We walked by the Mayan edifications while the guide was explaining in english the story behind each of them until we get to the majestic Mayan Pyramid "El Castio" (The castle) which is completely out of this world! I personally love the Mayan culture since I'm a history professor and, to know this in person was a dream come true! All the magic in this beautiful place worth all the wait and what we paid for the ticket!!! Needless to say the staff was splendid, our guide Jorge is a very prepared and knowledgeable person.

Fortunately we bought the unlimited drinks package, heat in the zone is high.

Right after Chichen Itza we went to a Cenote, visit was a little quick from here and to the next stop, Valladolid, a small town full of colonial architecture where the most interesting in a quick glance is the Church and the park, this stop lasts around 25 minutes (Maybe this should last a little more).

Returning to Cancun was short since we were exhausted so we got a nap, we woke up with the lights and the voice of the guide announcing our hotel.

This tour and this agency are definitely recommendable, the best you can get for the price! Overall was excellent!

Date of experience: December 2020
Thank SarahLidd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillSoriano, General Manager at TourBalloon | Travel Experiences, responded to this reviewResponded 10 January 2021

Dear Customer,

Thanks for sharing your valuable opinion with us! It seems you learned so much about the Maya Culture. We feel so happy about that and that you have had an excellent experience visiting Chichen Itza with Tourballoon Travel Experiences.

Kind regards

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Reviewed 6 December 2020 via mobile

Excellent! Excellent! I was delighted with this tours, as well as excellent attention from the staff. Thanks Anna for all your attention, we have been super happy and we will be back soon.

Date of experience: December 2020
1  Thank nancylI5180AQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillSoriano, Public Relations Manager at TourBalloon | Travel Experiences, responded to this reviewResponded 7 December 2020

Dear Nancy,

I'm so glad that you enjoyed our services! We always do our best to treat our clients as part of our family.

You will be always welcome with wide-open arms

Thank you for all your charisma and good energy!


Anna Vega

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