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Reviewed 21 June 2021

On our 7th ( June 4th-12th )visit to Hyatt Ziva Cancun we noticed a couple of changes since the new management took over. As much as we love this property, a couple of things that changed did not seem right to me.
We go to Mexico from the states to see the ocean and hang out at the beach, but Hyatt Ziva Cancun removed most of the Grass roof tables from the beach and replaced them with Cabanas in the front row of the beach that are only for rent daily. We would have gladly rented these but they were mostly already rented every day we were there. the grass roof tables ( which were very few ) ( they removed most of them ) were taken every morning for the day, so we did not get to go to the beach hardly at all on our 7 day stay at the resort. What a disappointment for our 1 of our 2 yearly trips. Our group of 14 tried to sit at the beach, but with no shade was impossible to do, not to mention the Cabana's in the front row blocking our view of the beautiful water. The other thing that changed, was the smokeing areas. They removed some of the key areas you used to be able to smoke at. The few areas that you are still able to smoke at have no shade or seats to sit. I know this might not matter to most, but it dos to me.
Special thanks to:
Chai Romero ( Turquoize tower )
Danial Roman ( Turquoize tower )
Daniel and Irma ( Punta Vista bar )
Esperanza ( Cerveza's )
Wen Alta
Uriel Carreto
Raul ( club tower Bar )
Steven ( IN charge of the pool Cabanas )
All these people are the reason we keep coming back year after year. This November normally we would go back to Ziva Cancun, but we have booked a 7 night trip to the new ( not even open until September 1st, this year ) Hyatt Ziva Rivera Cancun. Still love you Hyatt Ziva Cancun, but I am going to wait it out to see if the beach situation improves!

Date of stay: June 2021
    • Value
    • Rooms
    • Service
1  Thank Yasatoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2021

I travel a fair amount and rarely leave reviews of anything, but this place is worth a little typing because it's truly a great hotel. In every way. not perfect, but very, very close. We enjoyed our time there so much that we were good just being at the hotel and wound up skipping-out on all the excursions out to the surrounding areas - which must be good but will have to wait for another time. The only criticism I have (are you listening Ziva?) is this: Have your landscaping crew do their job without the noisy blower or, do it at a later time in the day. The early morning sounds of a 2-stroke blower-pack are unnecessary and spoil the sound of paradise that otherwise exists here. I can't imagine a better place to unwind and enjoy the unspoiled beaches here. Gracias Hyatt - this hotel is a success story that should be copied at your other resorts.

Room tip: The $20 extra for an open-air balcony is well worth it.
Date of stay: June 2021
    • Location
    • Cleanliness
    • Service
1  Thank heatmiser3rd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2021

This was our third trip to Hyatt Ziva in 4 years and it was just as great (even with some COVID restrictions) as it was the previous times we went. The property is beautiful and beach is amazing. The property is always so clean whether it be the common areas or restaurants. We had great service and food everywhere we went. I would like to give special recognition to Jorge, Juanita, Raul and Teresa who served us by the pool in our cabana during our stay. They were all amazing. For the wait staff, I would like to recognize Marcelo (at Mercado and Harbernos) and Eleazar at Lorenzo's. Marcelo was always full of energy and fun and Eleazar was an amazing waiter. He was not only super attentive but also knew what we had order on previous visits like wine and special drinks. We had not had him for a waiter all week but when we had him for the last night we were there he was so knowledgeable of what we liked! Totally impressed...and he makes the best Mexican coffee. Lastly, we stayed in the Preferred Club building and love Heriberto. My son would go to him everyday for snacks and candies and he was the sweetest and most friendliest person. He put a smile on our faces every time we saw him!

The property is great for kids and my son who is 11 years old loves the nightly shows. We loved that the Neon party is now on the beach and kids can attend. We had the best time dancing ! The ZCrew ..all of them are so great and really make things fun. The daily pool games and other daily fun activities that have been added since we were there in 2019 are a great addition! Ziva is definitely a home away from home!

Date of stay: June 2021
    • Sleep Quality
    • Rooms
    • Service
Thank heathermF1056EN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2021

The service at the Hyatt Ziva was amazing. The staff went above and beyond to make sure all our needs were met. The entire hotel was spotless and the amenities were perfect. We went for a destination wedding and the staff accommodated all 98 of us perfectly. I definitely would recommend this resort!! 100 STARS!!!

Room tip: Suites in the Turquoise tower were very quiet
Date of stay: June 2021
    • Location
    • Cleanliness
    • Service
Thank Bet F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2021

Hyatt Ziva Cancun literally set the standard. It all started with Valeria Gonzalez assisting us in making sure that our reservation was accurate and that our kids room was next to ours, then we arrived at the Resort and Fernando grabs our bags and takes them to our rooms for us along with directions on where everything was. Daniel in the Cafe makes the BEST drinks, and Rodulfo is our favorite at the Italian restaurant. Get a cabana on the beach or by the pool and request Magany or Jorge for amazing service. Beatriz is also a sweetheart!

A couples massage is a must and you have to request Alma and Claudia. I wish I remembered the ladies name that cleaned our room. She was awesome as well.

The point of this review is that although the resort is beautiful, it's the people that work there that made our trip so memorable. Everyone went above and beyond our expectations.

See you soon Hyatt Ziva!!

Gonzales Family

Date of stay: June 2021
    • Value
    • Location
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2  Thank Vianray22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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