Love this place. Went during Feb 4 - 9. Stayed in the turquoize building. Wonderful service.We had a butler and her name was Maria. She was EXCELLENT!!!!! Made our stay at Hyatt Ziva a time to remember. I have to say thank you to our housekeeper. She was always pleasant. Also we met a woman named Thelma. She would always stop and talk to us and made sure we were enjoying our stay.
Now my service at the Spa. I went 2x. Once for a pedicure .great service. Her name was Lorena. She my feet looked and felt great!!
However,I went the next day and it was not so great. I arrived 10 minutes early. The gentleman at the desk told me to sit down and someone would be with me. A lady came and was very polite. Escorted my husband and I to the locker rooms. I'm getting undressed and noticed I needed a bigger robe. I asked a staff member for a bigger robe. She asked me if I checked in and I said yes. Then she proceeded to ask me if I wanted to pay now or later. I told her I could pay now it doesn't matter. She gave me a bigger houscoat and told me to get dressed and pay up front. That pissed me off!!!More
- Free parking