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Gran Hotel Ciudad De Mexico
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All reviews tiffany glass ceiling beautiful hotel terrace restaurant jose luis art nouveau james bond tiffany style glass of champagne overlooking the square wrought iron zocalo view department store national palace templo mayor top floor the heart of the city junior suite
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Reviewed 16 January 2019
Beautiful Hotel

This hotel is in the tradition of the grand European hotels. The lobby is stunning: it has a vaulted ceiling a with a stained glass skylight. The rooftop restaurant has an incredible view of the cathedral and the plaza. In good weather it is open air.

Date of stay: July 2018
Ask Doug M about Gran Hotel Ciudad De Mexico
2  Thank Doug M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad De Mexico, responded to this reviewResponded 16 January 2019

Dear Doug,

Thank you for taking the time to write this comment. We could not feel happier to know that you had such a good experience in the Gran Hotel Ciudad de México. It was wonderful that you appreciate the extraordinary Art Nouveau Style, the Tiffany´s Stained Glass Ceiling and the view from the Terraza restaurant. We hope that we can be your destination of choice for future stays in Mexico City.

Best wishes,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2019
Loved the History of the building but many flaws!

Started with the room not properly cleaned long black hairs in the bathtub and used soap on the soap holder. Then We were told that their system was not working right and that we could not use a credit card on file. That means when you purchase anything including the breakfast buffet we had to have individual charges. There were protest outside our window early one morning! We had stayed at the Regis the week before so the service was mediocre. The rooms are old not historic old just ugly. The dining on the terrace was the highlight of the stay there. The smog is very bad there especially this part of Mexico city. Think crowded like NYC times 3 population wise. They say they are a 5 star property the service was more a 3 star. The food on the buffet while not bad did not rack 5 star in anyway! Go take photos do not stay there.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Ask Donna W about Gran Hotel Ciudad De Mexico
1  Thank Donna W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad De Mexico, responded to this reviewResponded 15 January 2019

Dear guest,

Thank you for the comment. We really regret that your expectations were not meet this time. We have a perfect cleaning service so that we can assure that everything is in the best conditions before your arrival, nevertheless we will reinforce it. We are deeply sorry to know that you had problems to use the credit card, we have already solve this situation. Our service is always polite, friendly and dearly to help you with everything you may need. As you may know we are located in a cosmopolitan city, nevertheless there are many places to visit and discover. Once again, we regret not having been able to overcome your expectations and we respectfully invite you to give us another opportunity in the future.

Kind regards,

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Reviewed 13 January 2019 via mobile
Beautiful Belle Époque Hotel

My wife and I spend 2 nights in this very beautiful grand hotel situated in the heart of the Zócalo. We were greeted with a glass of Champagne, shown to our spacious and comfortable room by Jaime who throughout our stay made us feel welcomed, and provided very helpful recommendations. (Thank you.)
Unexpectedly as we settled in our room we found a plate of biscuits and fruit with my name written in chocolate. (Who does not want to see his/her name in chocolate?)
The hotel is perfectly located for visiting the historic center of the city, Palacio Nacional (Diego Rivera Murals), Cathedral, Bellas Artes Palace, numerous museums, and very colorful streets.
The front desk staff were friendly and helpful. The breakfast restaurant staff were a little aloof. The terrace restaurant overlooking the Zócalo was beautiful, but a bit too expensive.
Overall, we had a wonderful stay, and will come back again. We need another ride on the first elevator ever installed in Mexico City!

Date of stay: January 2019
Trip type: Travelled as a couple
Ask Guaracy18 about Gran Hotel Ciudad De Mexico
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad De Mexico, responded to this reviewResponded 12 January 2019

Dear guest,

We are so delighted to read your review. It is great to know that you enjoyed your stay where you could appreciate every aspect of Gran Hotel Ciudad de México. As you mentioned, our location allowed you to move to the most important places in the downtown. We are really proud to know that you enjoyed the welcome amenities, the amazing room and the view form the Terraza restaurant. Our staff will always be attentive, polite and friendly at any time, Jaime will be so proud. We will be honored to see you again so soon and continue to create together memorable moments.

Best regards,

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Reviewed 12 January 2019 via mobile
The Best Breakfast

I had a breakfast in the hotel cafe and I want to express my agreement with the service that the Sir. Fernando Barrón gave me.
The experience was very pleasant and completely met my high expectations.

Date of stay: January 2019
Trip type: Travelled with family
Ask Msswag about Gran Hotel Ciudad De Mexico
1  Thank Msswag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad De Mexico, responded to this reviewResponded 12 January 2019

Dear client,

Thanks for sending your comment. We are more than happy to know that your experience at the Café Ciudad de México was perfect and that you had an attentive service from Fernando Barrón. We hope that you will never forget this moment and we will wait to see you again.

King¡d regards,

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Reviewed 12 January 2019 via mobile
Dining on the terrace

Alejandro and Lazaro provided spectacular service. The service in general was great and the food was delicious! The view at night was wonderful and the weather was perfect for dining out in the terrace. Apparently, this location was used to film one of the James Bond movies. We learned this from Alejandro who was kind enough to share the history of the hotel.

Highly recommend!

Date of stay: January 2019
Trip type: Travelled with family
Ask viviann0013_ about Gran Hotel Ciudad De Mexico
1  Thank viviann0013_
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad De Mexico, responded to this reviewResponded 12 January 2019

Dear Vivian,

Thank you for taking the time to share with us your comments. We are glad that you were able to enjoy your experience at the Terraza restaurant where the dishes, the history, the view and the service were beyond your expectations. Alejandro and Lázaro will feel so proud. We look forward to see you again at Gran Hotel Ciudad de Mexico.

Best wishes,

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