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All reviews captain roberto fresh eggs historic center super kind great hotel perfect location muchas gracias bellas artes mexican food walking distance taco would highly recommend this hotel breakfast buffet hotel is centrally located quiet room excellent stay pleasant stay
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Reviewed 8 August 2021

Hotel Punto MX is such an amazing hotel! In fact, it's one of my favorites that I have ever stayed at from my travels. The staff are so welcoming and friendly. They are excellent in sanitizing everything; they really treat you well. The front desk crew and bell boys called us taxis and took care of everything when we needed to take a COVID test. The terrace upstairs is a good area to relax and enjoy the view!
They have a nice dining area! The breakfast is delicious and the three people that really took care of my family and I while eating were Capitan Roberto AF (the boss - he's great), Juan J, and Cesar. Thank you, men, for tending to us in such a lovely manner. Another person I truly wanted to give a shoutout to was the amazing Esther. She left our hotel room spotless every time and really did so well. Thank you, Esther! The rooms are so nice and the beds are SO comfortable. I did not want to leave the bed lol and the air conditioning is excellent. I highly recommend this hotel as it is incredibly located near everything in the Centro Historico de CDMX. I am definitely going to stay here again in the future!

Date of stay: July 2021
    • Value
    • Cleanliness
    • Service
Thank arlener807
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel PuntoMx, Otro at Hotel Punto MX, responded to this reviewResponded 8 August 2021

Dear arlener807
We appreciate the time to give us a comment for us is very important to know what was your experience and help future travelers.
For Punto MX the most important thing is our guests, providing the best service every day so they can enjoy their stay and create new experiences for them.
We are glad to know that you enjoyed our facilities as well as our food that is prepared with the best quality so you can start your day with our characteristic flavors.
Hotel Punto MX and Restaurant MX are governed by strict protocols of cleanliness in each of our areas as well as in each of our rooms to make you feel safe when staying with us.
Our reception colleagues bellboy, Roberto, Juan, Cesar and Esther will be very happy to read your comment encourages them to continue providing an excellent service.
It will be a pleasure for us to welcome you again, we hope to see you soon.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2021 via mobile

We loved out stay here. The food was really good. Service was great. Very helpful and kind staffs. Clean and nice hotel. Close to a lot of places. We were absolutely happy and had a really nice time there.
I would go back and stay in this hotel.
I highly recommend it.

Date of stay: August 2020
Trip type: Travelled as a couple
1  Thank sheychannel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel PuntoMx, Otro at Hotel Punto MX, responded to this reviewResponded 27 July 2021

Dear Sheychannel

Thank you for taking the time to write us a review, it is very important for us to know what was your experience at Hotel Punto MX, as we work every day to provide the best service and attention, so that you can feel at home.
It is a pleasure for us to know that you enjoyed your stay and that the breakfast was to your liking, as all the kitchen team works with protocols to provide you with the healthiest and freshest food.
As well as our fellow waitresses do and get the best housekeeping service.
We are flattered that you liked our location, as we are located in the historic centre and that was a great help for you to visit the best places of the city.
We hope to have you back soon,
Regards!

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Reviewed 23 July 2021

I came with my parents in July 2021 for my mother’s birthday. We loved our stay! All the staff are incredibly friendly and helpful. Our waiters Roberto A.F (El jefe de jefe), Juan J, Andres, and Cesar were all very attentive and gave us the best service. Chef Angel prepared very delicious dinners. The doorman Luis gave us many recommendations, which we truly appreciate. We enjoyed how late the breakfast lasted (till 12pm) and how many options we had. Everything from chilaquiles, omelette, quesadillas, steak etc. The check out was also late (at 1pm). Our rooms were very clean and neat, the hotel is very modern and well maintained. They are taking sanitary measures very seriously which made us feel safe. We truly appreciate how helpful everyone was and how welcomed they made us feel. We recommend this hotel to everyone and plan on staying here when we return to Mexico City!

Date of stay: July 2021
Trip type: Travelled with family
Thank alexandrabS9240YT
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel PuntoMx, Otro at Hotel Punto MX, responded to this reviewResponded 25 July 2021

Dear alexandrabS9240YT
We appreciate the time to give us a comment for us is very important to know what was your experience and help future travelers.
We are glad to know that we share important moments. Day by day we work to provide the best service so you can enjoy your stay, have a pleasant rest and create new experiences through our service and recommendations of our bellboy that can make them and thus better know Mexico City.
Our food is prepared with the best quality so you can enjoy it and know our flavors that characterize us.
Robert, Juan, Cesar, Angel and Luis will be very happy to read your comments and encourage them to continue providing an excellent service.
We hope to see you soon to continue sharing special moments with you.
Best regards

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Reviewed 22 July 2021 via mobile

Hotel exceeded all of my expectations. Very clean and has a really nice modern look. For its size, it has everything you need and more. The breakfast is very delicious, it wasn’t your typical limited buffet type breakfast. Everything was made fresh and at the time of ordering. Different options and made however you liked. We ate breakfast there almost every day. The staff was phenomenal, made our stay a lot more enjoyable. I’ve stayed at 5-star hotels before and what really separates a 5-star hotel from the rest is their staff and service. I’m not sure if this hotel is considered a 5-star hotel, but it’s definitely on par with one thanks to their exceptional staff and fantastic service. Special thanks to the concierge Sergio for all of his help. Made everything so much more easier to do. He booked our tours, called for our taxis, and set up any appointment we needed. Also gave me some good tips/remedies to help with a stomach ache I was getting. Extremely professional and very knowledgeable. He made our stay very enjoyable. Absolutely loved the hotel and will definitely be back for another stay!

Room tip: Gets super busy around noon till late night. Uber drivers are not a fan of picking people up from that area. Taxis may be a better choice.
Date of stay: July 2021
Trip type: Travelled with family
Thank Enrique C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel PuntoMx, Otro at Hotel Punto MX, responded to this reviewResponded 23 July 2021

Dear Enrique C

We appreciate the time to give us a comment for us is very important to know how was your experience.
For Punto MX the most important thing is our guests, providing day by day the best service so you can enjoy your stay and have a pleasant rest.
We are glad to know that you enjoyed our breakfast, prepared with the best quality so you can enjoy your day and create new experiences through our flavors.
Sergio will be very happy to read your comment encouraging him to continue providing an excellent service.
It will be a pleasure to welcome you again, we hope to see you soon.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2021 via mobile

Amazing service right in the heart of mexico city.
Raul made the breakfast an experience every morning ! The team at punto mx ,makes sure you have everything ypu need for a please stay. Nice ,modern and quiet rooms.
Good location to se and experience everything mexico city has to offer.

Date of stay: July 2021
Trip type: Travelled solo
Thank Thomas F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel PuntoMx, Otro at Hotel Punto MX, responded to this reviewResponded 22 July 2021


Dear Thomas F
Thank you for taking the time to give us a comment for us is very important to know what was your experience in Punto MX.
We are glad to know that you had an unforgettable experience, we work every day to provide the best service so you can have a pleasant rest.
The most important thing for Punto MX are our guests, we care about their well being and health, implementing strict hygiene measures in each of our rooms to make you feel safe when visiting us.
Raul will be very happy to read your comment encouraging him to continue providing an excellent service.
We look forward to having you back soon, best regards.

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