Although we experienced some annoyance, it was handled swiftly and graciously. Having the skill to problem solve is a greater asset than pretending they never occur.
Hopefully Sr. Lopez will continue to oversee Velas Vallarta for a long time, his example is a benefit to all.
Additionally, all staff is to be commended for their constant attentiveness to guests. Not only do they respond efficiently and pleasantly, they often anticipate needs!