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Reviewed 20 May 2018 via mobile

Most fabulous resort we’ve been too.. beautiful location, fantastic food and excellent service especially by Marcelino! Definitely recommend this resort and we plan to return soon! Went off the resort daily never any problems!

Stayed: May 2018, travelled as a couple
2  Thank Darin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis A, Director General at Velas Vallarta, responded to this reviewResponded 23 May 2018

We are very proud, Darin, to have been selected as the setting in which to celebrate your union of love.

My team has become well-known for their pampering abilities, and Marcelino is just one of our exceptional team members who go the extra mile to cater to your needs.

On behalf of Marcelino and all of his 700 dedicated colleagues, I congratulate you on your beautiful marriage and wish you both a long and loving future.

LUIS ANGARITA
DIRECTOR GENERAL
HOTEL VELAS VALLARTA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018

We did a girls trip in May and absolutely loved this place! I could not have asked for better service from the time we got out of the taxi until we left for the airport. The pools and grounds are immaculate and the wait staff is amazing. The peacocks are fun to watch and wander the grounds freely. There are many activities that you can participate in or just relax and be pampered. We hope to return very soon!

  • Stayed: May 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank funinthesunSandy_UT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis A, Director General at Velas Vallarta, responded to this reviewResponded 28 May 2018

As a team, we are thrilled to know that you and your girlfriends "absolutely loved" Velas Vallarta and that every aspect of your stay was to your great pleasure.

With our vast history of hosting many vacationers we have become well-known for many things, and our tropical gardens, winding pathways, and of course, our local and tame wildlife has become iconic with Puerto Vallarta vacations. And I am glad that the overall ambiance of the resort was a resounding success for all of you.

Thank you for entrusting Velas Vallarta to deliver you this outstanding vacation experience. We look forward to your swift return when the opportunity permits itself. Take care and warm greetings to all in Sandy, Utah.

LUIS ANGARITA
DIRECTOR GENERAL
HOTEL VELAS VALLARTA

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Reviewed 13 May 2018

The grounds are beautifully maintained, the staff very friendly and accomodating and the food and drinks were great. City tour was a fun way to spend the day. This was my third visit to Velas...haven't been there in recent years but plan to return soon.
Aldred in the main dining hall was an outstanding server who remembered our individual requests each evening. Joel, in the outdoor dining area by the beach, was equally GREAT!! The staff always made us feel like very welcome guests. The camaraderie by repeat guests speaks to the warm atmosphere created by everyone. My ONLY criticism is the relentless 'badgering' to attend time-share meetings and reviews when you enter the main lobby.

Room Tip: Rooms in building three are beautiful but the afternoon sun prevents you from enjoying the balcony.
  • Stayed: May 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank ciuzz2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis A, Director General at Velas Vallarta, responded to this reviewResponded 28 May 2018

It is our honor to have splendid members such as yourselves return to Velas Vallarta and enjoy all the warmth and hospitality that we are renowned for.

I am sure that you have made some great friends during your time with us, gracious staff members and other guests alike. And all of this, combined with our picturesque facilities and delicious culinary offerings, will surely bring you back to Velas Vallarta at your earliest convenience.

Thank you for your beautiful words and remember next time, you are already a member, and you, nor no one, has an obligation to see our program. Just arrive and enjoy everything around you. Until next time, our warmest greetings go out to you and your friends all the way to Buenos Aires, Argentina. ¡Gracias!

LUIS ANGARITA
DIRECTOR GENERAL
HOTEL VELAS VALLARTA

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Reviewed 9 May 2018

I stayed at Velas Vallarta for 6 nights. From the first night, I had nothing but fun. The staff was amazing and the food was excellent. My suite was comfortable and clean and the surrounding area was also very safe. I loved it and I will definitely go back. Thank you to Armando, Fabi, Diana, Olivia and everyone else for making my stay a memorable one. ❤️

Stayed: April 2018, travelled solo
Review collected in partnership with this hotel
1  Thank marisolaleman79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis A, Director General at Velas Vallarta, responded to this reviewResponded 11 May 2018

It was our great pleasure, Marisol, to have hosted such a wonderful guest as yourself.

I am delighted to know that you found everything to be enchanting and that you even made some great friendships with some of my staff. And you are correct when you say that the surrounding area is very safe. Marina Vallarta, where we are situated, along with Puerto Vallarta as a whole has a very comforting reputation as being an absolutely marvelous place to visit and explore. And we hope that you, Marisol, become one of the many return guests that we look forward to serving each year.

Until next time, we send you all our best to Somerset, New Jersey. Thank you!

LUIS ANGARITA
DIRECTOR GENERAL
HOTEL VELAS VALLARTA

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Reviewed 9 May 2018

The service at this hotel was great, they picked me up at the airport at no charge. The room was nice and clean, there was a balcony overlooking the pools and the ocean. The room service was great, and the hotel is clean and friendly. The entertainment was good, always fun to see the mariachi's as they have a great sense of humor and are great entertainers. The nightly entertainment in the lobby was great, different every night. The staff in all areas of the resort grounds were very helpful and always smiling.

Room Tip: The rooms were great. The room we had would sleep 4, a queen bed and 2 couches, the room service girls even made up the couch daily for my guest.
Stayed: April 2018, travelled with family
Review collected in partnership with this hotel
Thank vacationing2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis A, Director General at Velas Vallarta, responded to this reviewResponded 11 May 2018

Thank you for sharing some of the incredible insights into your Velas Vallarta vacation.

As a resort, we are truly fortunate to have all of the elements in place to make your stay a very comfortable and entertaining one. Our service, product, and all-inclusive package are indeed very guest-friendly allowing you and the girls to get the most out of your well-earned holiday with no stress attached.

Thank you for reserving with us at Velas Vallarta and seeing for yourself all the splendors that we have for our guests. We hope that the many happy memories of this vacation stay with you and entice you and the girls to make a return visit very soon. Take care and fond regards to the family up in beautiful Victoria, British Columbia.

LUIS ANGARITA
DIRECTOR GENERAL
HOTEL VELAS VALLARTA

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