My wife and I made a last minute reservation for Secrets as we had been traveling in the Huatulco, San Agustinillo, Bahia de la Luna area using Airbnb and desperately missed the full “hotel and room service” vacation.
The hotel itself is beautiful, great maintenance, beautiful rooms with an amazing view and a great pool and beach area. You get a great welcome as you register and have unlimited, 24 hrs. room service.
The food is just ok and the restaurants have a very quiet vibe about them. The place feels like an old cruise ship for a slightly older crowd (>65). All the pool/beach areas during my visit seemed under-staffed as you do not get service often and close way too early (they cut bar service at 18:00 hrs.). The tv in the bedroom is tiny (this is an issue for me personally) and every channel is in Spanish. The spa prices are outrageous even when compared to a Ritz or Hyatt type of hotel.
Overall, I enjoyed my stay but believe the place could be better as I would not travel to Huatulco just to stay there. I would not spend extra for the private jacuzzi or private pool either. More