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Review Highlights
Cheap film

At £4.99 for a show - it's great value. Easy to purchase tickets in person, but at 8ish the car... read more

Reviewed 4 weeks ago
66gayler
,
Rhondda, United Kingdom
via mobile
Nice cinema ...

The vue cinema in Merthyr Tydfil is quite a good cinema, good seating once your in there, the... read more

Reviewed 20 September 2018
christopherwT8475GQ
,
Ebbw Vale, United Kingdom
via mobile
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All reviews nice cinema vip seats padding theatre toilets
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8 - 13 of 16 reviews
Reviewed 17 April 2018

I think this is a very decent priced and nice cinema to be in ranging from nice quality seats to tasty food. The only thing that lets it down is the length of time you have to wait to be served. Sometimes it can be quick but often enough there is like one till open and everybody wants food and drink so normal wait time is about 20 minutes. Even if you book online there is still always a queue to print your tickets yourself. But overall apart from that the staff are always friendly and the screen is always very clean.

Thank meadowfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2018

Great sound i here. Cheap price @ £4.99 a seat, extra £1.50 for VIP seats. All seats bookable on line.

Thank huw j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

Everytime I go this cinema you are queuing for at least 20 minutes, I've missed the starts of films and today by the time I got there, there were no seats left. Booked for the next showing. Again queued for drinks. 1 till open, then left to queue out of the door until 3 minutes passed the film starting time. By the time I sat down my latte was cold. It's a lovely cinema but the staff here are so slow with poor customer service attitude.

Thank Andreaevie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

Went on 4th April with 3 grandchildren. After waiting 25 minutes we got to the counter and were told the showing was full even though it was still showing as normal on the screen. Not enough staff and they appeared to be slow and not well trained. The same staff checking people in were also serving food and drinks at the same time which made things VERY slow. No indication on screens of which showings were sold out.
In all a total SHAMBLES and I will never go there again - not even if I was paid. A shocking way to treat customers. Of course Vue will not care a jot because they were full.

1  Thank Bryan E E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2018 via mobile

Ridiculous how few staff are working during the afternoon peak (schools finishing)
Waited 20 minutes to be served - absolutely shocking customer service and had to remortgage the house to purchase anything!! Shame that it’s so expensive otherwise I would most probably visit more often

Thank KarlandCathJohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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