Crew was on time and friendly. The process was explained very well so we felt safe. The experience was amazing. We had so much fun. However, we were asked to change our reservation from Sapphire Beach to the cruise ship port due to over booking on their part. I explained to the man that called that we had planned on spending the day at Sapphire Beach. He stated he would arrange transportation for us. No one knew what we were talking about afterward in regards to transportation. They told us to wait until some guy got there. We waited 15 minutes after being told repeatedly he'd be there shortly. Decided to get our own transportation since we had limited time. I don't like being promised something and not getting it since I was nice enough to move our location and change our time to accommodate their overbooking.
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