First of all, I will say, we read the reviews and we were prepared for the outdated rooms and room and energy surcharges. That is not the reason for a low rating.
First, our room wasn't ready when we got there so we were greeted by the concierge who was "supposedly" going to help us plan a good vacation. What we were sold was a tour of Margaritaville and then a sales presentation to swindle us out of more money to up our points. Not appreciated!
Second, as others have said, since we didn't know the pool bartender's name we got crappy service. He never checked on us one bit. I had to yell down to him if I wanted anything.
Third, the restaurant is on the wrong side of the resort. We went for dinner twice and the sun was in our eyes and the screens they pulled down did not really work. I get wanting to have a view of the sunset, but at the wrong time of day it will ruin your dining experience.
Fourth, the only redeeming quality is we were secluded from all the hustle and bustle of St Thomas. The location was great for us and the vacation we were wanting to take. There are definitely better places to stay so make sure you know what you are getting in to before you book here. More
- Free Wifi
- Free Parking