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All reviews colin hunte choc bay rodney bay la dauphine coal pot full kitchen st lucia rat island sound of the waves car rental own meals pigeon island mini mart short drive pool and hot tub master bedroom our home away from home
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Reviewed 3 weeks ago

On our 20th plus return to Villa Beach Cottages , Val and I received an even more overwhelming welcome by staff and owner/manager Colin. That is because they all have become our extended family.
The staff are enthusiastic and genuinely sincere in making your stay at Villa Beach a most enjoyable and satisfying experience- that sets Villa Beach apart from all other like facilities on the Island .
What also make this stay very special was to have daughter Terri and friend Lois come to help celebrate our wedding anniversary.
After a day of relaxation by the pool, jacuzzi and adjacent beach,outside adventures included climbing Pigeon Point,,shopping, and a great boat ride tour of the Island that included snorkling, swimming and the refreshing ourselves in the mud baths by the volcano.
We balanced our eating routine eating our meals/barbequing at Villa Beach
in their fully equipped kitchen with all amenities, or eating out at the many fine restaurants on the Island.
The visitor can book a wide range of Island trips through the front desk. We also like to take the local taxis that ply their way up and down the main road next to Villa Beach cottages. It gives us the added benefit of mingling with local people and feel the real soul of the Island.
Our stay was made so perfect by the royal treatment by all staff and management - catering to every possible need. The grounds are kept immaculate by hardworking and friendly staff, giving Villa Beach a garden like ambience.
We take full advantage of other services on the facility, such as wifi,laundry, mini mart, and computer arcade.
We finished our busy days absorbing the awesome sunsets over Choc Bay, along with the peaceful ambience of our surroundings.
No better place to recharge your body and rejuvenate your soul.
another perfect visit to our Island friends and family -next year again!

Room tip: Try to book a room with an ocean room if available.
Date of stay: March 2020
    • Value
    • Location
    • Service
Thank U7002UBgerryg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Spent our 2020 Christmas in Villa Beach. It was a great stay. The staff, super welcoming and friendly. The accommodations definitely top tier. Have a "mini-mart" on site, which includes fresh fruits and veggies & eggs. Full kitchen completely outfitted for cooking. The water so very close, provides soothing sounds and views. Perfect for swimming and snorkel or kayaking. Peaceful and relaxing.

Date of stay: December 2020
Trip type: Travelled as a couple
Thank derrick1m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2021 via mobile

Village Beach Cottages was the most relaxing place. It is located right on the beach where the soothing sounds of the waves will put anyone at ease. The staff was very accommodating, we felt right at home. They organized all of our dinner reservations, excursions and transportation seamlessly. We will definitely be back, this will be our permanent vacation spot.

Date of stay: December 2020
Trip type: Travelled as a couple
Thank Bristol_Kanaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2021

Travelling during a global pandemic can be fraught with protocols and limitations. Upon arrival in St. Lucia I was impressed at how serious and careful everyone was.

My stay at Villa Beach Cottages was excellent and exactly what I was looking for- Beach, just steps away from my veranda and a smaller property - limit my exposure to others. Plus with a smaller property you receive more attention and care - and that was made evident by every employee at Villa Beach Cottages.

Owner / Operator Colin made it a priority to personally greet his guests, learn their story and share a little of his. It was extremely welcoming and warm. Especially in a time of distance and isolation.

Operating under the constraints of the Health guidelines is a challenge, but one they have risen to and are striving to reduce any impact to their guests. With restaurants closed, and the ability of non St. Lucians to travel freely to stores, banks and shops Colin and his staff will make daily trips to procure any items you may need.

On NYE there was a special dinner outside for the guests...a small affair, socially distant tables and a lovely chef and delicious 3 course dinner. It provided a sense of conviviality and a special way to spend the evening with just a touch of celebration - but nothing that would compromise any of the safety measures in place.

Thank you Villa Beach cottages for being perfect for me and delivering a much needed peaceful respite. I'll be back for your location and hospitality!

KS

Room tip: First floor rooms have you just steps from the beach, pool and hammocks!
Date of stay: December 2020
    • Location
    • Cleanliness
    • Service
Thank katsat2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2021 via mobile

An email I sent to the estate of both villa beach and la dauphine. Very bad experience.
I must share with you that our vacation was the worst we have ever experienced. Food is an essential need. The disregard for communication on this very need is unacceptable. It is your responsibility to take care of your guests. Not take advantage of them. Absolutely NO ONE on your staff told us to prepare to bring food along to La Dauphine. No one. We had no groceries for 24 hours. We foraged in the forest for fruit. We did not come prepared for meals in excess of $300, 2 times per day. The Christmas dinner was a disgrace, stove top stuffing and boxed mashed potatoes do NOT cost 65+ American dollars per paper plate. Served with plastic silverware. Nor did we come prepared for $100 taxi rides. Please, please do better for future travelers to your estates. $20 grocery shopping fees are ridiculous and were definately not disclosed to us.. you have forever lost 4 people and all of our friends and everyone we speak with as return travelers to your island. For life.

We are typically kind and generous people, but not when clearly taken advantage of and placed in a poor situation.
Mike and Christal Mulder
Oh and by the way, thanks for the complimentary free chocolate we never recieved that Carl promised us for our "inconvenience".

Date of stay: December 2020
Trip type: Travelled with family
1  Thank 679christalm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin Hunte, Owner at Villa Beach Cottages, responded to this reviewResponded 6 January 2021

Dear Mike & Christal,

Thank you for your review and we are very sorry that your vacation did not live up to your expectations. Our family owned and managed properties have been closed since March and we reopened in December 2020 after receiving our Covid-19 certification from the Government of Saint Lucia. We have implemented and adhere to all the strict rules and protocols set by the authorities; while we understand that it is not easy time to travel during a global pandemic with all the new requirements, restrictions and protocols we know that these are absolutely necessary to protect the health & safety of our guests like you, our team and the people of Saint Lucia. We are all in a battle to save both lives and livelihoods.

We sent you information via emails prior to your arrival with all the travel requirements, an easy to read travel check list and all the health & safety protocols for the island and specifically for our properties. These was also that information on the official Saint Lucia Tourism Authority website when you had to register to travel to the island and was further reiterated during your check in. Unfortunately the following morning you hopefully inadvertently walked out of the property and broke one of the main protocols that states is that guests must remain on property and can only travel to Covid-19 certified restaurants, sites and attractions via a Covid-19 certified taxi.

Taxi fares are expensive in Saint Lucia, over which we have little control as these are set by the National Taxi Association and the Government. Transportation in the form of local buses or car rental which is usually available at our properties are not permitted at this time but we have got our property taxi drivers to offer low rates than the standard fares to our guests.

We agree that communication both verbal and written is critical for any hotel to effectively provide and deliver services to guest but it must also be both ways. We know it has and will continue be a challenge for my team at both properties to deal with all the new protocols, additional services, contactless communication “from a distance” and even the wearing of masks which prevented you from seeing their smiles. I can assure you we would never try to take advantage of our guests, on the contrary my team will and have always gone beyond the norm to deliver an extremely high level of service to all our guests.

We apologize that you were not specially told to bring your groceries when you move to La Dauphine Estate and have implemented additional measures to ensure more effective communication. These include additional contactless information on protocols, services and menus in our rooms in the form of QR codes, additional written information in the form of check list in the sanitized welcome package in our rooms and a virtual orientation by management (or if not possible as in your case a face to face with the appropriate social distancing and mask wearing).

We were however surprised by your comments about the Christmas dinner at the Villa Beach Cottages and your stay at La Dauphine Estate. Our chefs accommodated for your late order which was prepared with fresh ingredients and delivered in room as per protocol in disposable plates. At La Dauphine Estate our Estate Manager personally went to buy food for your family on the first day from a restaurant in Soufriere at no extra charge, gave you and the girls a free personal tour for over one hour of the estate when you picked several different fruits, personally delivered coconuts and freshly squeezed orange juice to your house and went shopping for your groceries the following day after our housekeeper prepared breakfast for the family.

My team is made up of very kind and generous people and who have been out of work for over 9 months and are very happy to be back delivering that high level of service and true Saint Lucian hospitality that all our guests have and will continue to receive even in these uncertain and challenging times.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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