If you're looking for a great place to stay without busting the bank, this is one of the best places you can go to! At first we were apprehensive because of some of the bad reviews on here but I have no idea what those people complained about. JA is a beautiful island with beautiful people and some of the best music in the world!
First, the people. Service here is top notch and everyone is happy and eager to please. There was a bartender (I think it was Orlando?) who was pure jokes and made a damn good rum punch. He always had something to say to make me laugh. The servers were always a pleasure to interact with, the cleaning staff paid attention to our needs and always made sure we had beach towels in our room! Shout out to Orlando in the buffet, his energy and smile were always a great way to start our day! There was a gentlemen on the entertainment staff that was very friendly as well, I think his name was Jason (he led some of the dancing). One occasion he really helped turn my sons frown upside down...my son is just under 13 and was told by staff he wasn't "allowed" to be in the "teen area" where they have pool tables and video games by himself. When Jason saw how upset my son was, he said "don't worry, I'm going to sign you in....go enjoy yourself". That is just an example of how the staff truly want you to just have a great stay.
Secondly, the food was amazing. The buffet always had a good selection and I LOVED the Jamaican dishes. I have no idea why people were lining up for the Chinese and Italian restaurant...you're in JAMAICA, eat at the buffet where they always have a few authentic Jamaican dishes (Ackee & Salt Fish, Curry Goat, Jerk Chicken & Pork, Seafood rundown, rice & peas, yams....soooo good!). Lunch at the grill was ok...they always ran out of jerk chicken FAST so get there early. Even if you miss the jerk chicken, have a burger! If you miss out then go to the buffet and nyam the food there!
The Beach...not the greatest but was still good enough and great location to soak in the sun and get your hair wet. Staff did there best to keep the beach clean but there is only so much you can do when it's the guests that are littering! CLEAN UP AFTER YOURSELVES, IT'S NOT HARD! You can see cruise ships coming in so that was pretty cool for my kids to see. The sunsets were amazing...there's nothing like sipping a rum punch or red stripe and listening to reggae while watching a Jamaican sunset
Watersports staff on the Splash side are a little...unfriendly at times. Especially the guys who help you out with the gear. I'd have no problem tipping them if they were a bit more helpful and not as harsh and spent more time explaining how things work, especially considering were with small children. They seemed annoyed when my daughter wanted to snorkel...and I guess they didn't expect me to understand patois lol Ah well, my daughter and wife were still able to snorkel although they gave my son broken equipment and when we mentioned it to them, they said "too late, de group ave left"
Overall, we loved our trip....so much that our kids really want to go back soon! They enjoyed this vacation more than some of our stays at 5 star resorts! What makes Sunscape Cove special are the people and the service. I could go on and on about how great our stay was but I'll just say this is a great resort and we hope to return soon....mi luv JA!
- Official Description (provided by the hotel):
- As an all Sun Club resort, Sunscape Cove Montego Bay offers an enhanced Unlimited-Fun(R) Caribbean escape, where everything is included. These charming beachfront accommodations, featuring 122 newly renovated rooms with chic decor and a Caribbean flair, are surrounded by Montego Bay Marine Park, Jamaica's fully underwater national park, on a private peninsula along a white sand beach. As well as enjoying full access to Sunscape Splash Montego Bay next door, where you will find dining, bars, lounges, the expansive Pirate's Paradise Waterpark and more, you will also receive special check-in and checkout with concierge service, complimentary room service (7 a.m. - 11 p.m.) and an upgraded mini-bar refreshed daily. Kids will enjoy cartoons, milk, cookies and other special treats in their room. Two restaurants and two bars, as well as a Sun Club Lounge with complimentary Wi-Fi are available exclusively for Sun Club guests of Sunscape Cove and Sunscape Splash. Eight dining options, seven bars and lounges, the Explorer's Club for Kids and Core Zone Teens Club, daily land and water activities, live music and local entertainment provide Unlimited-Fun(R) for everyone! ... more less
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