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Reviewed 22 February 2018 via mobile

We upgraded from the Splash to the Cove. Our Butlers Renees and Eddison did an amazing job of attending to our needs. We tried all of the restaurants as well as the buffet. I have many food issues but staff happily accommodated me. I really enjoyed the local talent that came to entertain us each evening. We only went off site a few times as my partner injured himself but we met so many awesome people that I can’t wait to do it again

Date of stay: February 2018
Trip type: Travelled as a couple
3  Thank Skylar D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaudae B, Econcierge at Sunscape Cove Montego Bay, responded to this reviewResponded 26 February 2018

Dear Skylar,

Thank you for choosing Sunscape Resorts for your vacation destination and we are happy to read your lovely review. We are delighted to know that your needs were catered to by our great butlers and our staff ensured you had a great stay.

Please accept our apologies for any inconveniences experienced and we will ensure that changes are made. We are saddened to hear of your partner`s injure and do hope to have you with us again where we will ensure your great vacation memories continues.

Have a sunsational day.

Regards
Jerrine B



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Reviewed 20 February 2018 via mobile

The hotel itself is good and the staff is VERY GOOD, always smiling and happy to help. Not a good place to go if you are between 16-25 as it seems to be heavily family oriented and there’s tons of really small kids and seniors. My biggest issue with this place is the dive shop. I am a certified diver to completed a dive at a different resort, and wanted to do one at this resort as well. They made it very clear at Kelly’s dive shop that they will only let you do certain dives with them if you do two of them in the same day, both having to be THROUGH them. They said it was to check experience but it’s clear it’s a big money grab because they wouldn’t take into consideration people with dive books that have logged many dives and have it for proof. So if you are a diver, avoid Kelly’s dive shop completely, and go to dressel, located about 20 mins away. Much friendlier staff, and seem to run a solid business. AVOID KELLYS.

Date of stay: February 2018
Trip type: Travelled with family
Thank Ben N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaudae B, Econcierge at Sunscape Cove Montego Bay, responded to this reviewResponded 23 February 2018

Dear Ben,

Thank you for taking the time to write your review on your stay with us as your feedback is very important. We are happy that you enjoyed our accommodations and was provided with great service from our staff. We aim for complete satisfaction while having a fun filled stay at our family resort. We cater to all ages and will make it our duty for all in the family to have something fun to do.

We will review the feedback that caused any inconveniences, to ensure a fun and hassle-free vacation for all guests. We look forward to your next visit very soon.

Have a sunsational day.

Regards,

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Reviewed 20 February 2018 via mobile

We stayed at the Sunscape Cove for 11 days in January and although I was reluctant to go based on the negative reviews, I went open-minded and it turned out being the best trip ever! The staff on the resort on a scale from 1-10 should be given an 11. Jason and Tishane were amazing and made the poolside activities a ton of fun! The restaurants on the Cove side were delicious and Albert is amazing! Overall, the food, the drinks, beach, cleanliness(of the rooms and bathrooms) and entertainment were excellent but the staff make this resort exceptional! I’d return and certainly recommend this resort to any families travelling with children.

Date of stay: January 2018
Trip type: Travelled with family
3  Thank laurab972018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaudae B, Econcierge at Sunscape Cove Montego Bay, responded to this reviewResponded 20 February 2018

Good Day,

Thank you for writing such lovely review and for your recommendation. We are a family resort and we make it a goal for all our guests, including you, to have a fun and excellent stay, while enjoying the great service and beautiful accommodations. The experience you had with our friendly staff is what you get once you stay at our resort.

We eagerly await your next visit where you will have another awesome vacation.

Regards,
Jerrine B

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Reviewed 20 February 2018 via mobile

You can look at my other review from last year dated 1/2017.
This year it was evident things were not the same. We tried to buy up to cove, as last year, but nothing was available, so we stayed on the tenth floor of splash. Our room was oceanfront with two double beds. This room was an upgrade for being returning guests, but we would have preferred a king. Double beds were very hard and I ended up sleeping on extra pillows and returning home with a back issue. Towels were provided everyday,no problem but they do not have bath mats! Pool towels were always available but it was very funny to go thru such a procedure for a towel!
We were able to purchase Cove amenities like the beach and terrace dining room but it was a far cry from last year. When we tried room service, they kept telling us we didn't have room service, until I informed them of buying up to Cove level. It seems like they neglected to put notice on the room any, of the extras. When the 1 room service did happen for coffee and breakfast pastries, the attendant told my husband he did this special for me...No, that's called doing your job. It's what I paid over and above the room for....Very expensive coffee!
The coffee service in the room consisted of a tea pot and instant coffee. The coffee service at Cove we loved and would order extra everyday, but not at splash. Not even an extra packet of instant was left even when we repeatedly requested with our daily beverage tip. Nope.
The jerk chicken guy was only there 1 time during our week, last year we enjoyed him everyday. So we would go to the grille for jerk, but they run out of food by 2ish, so it was French fries or some nasty looking hotdogs.
At the pool, cocktail service was sometimes, never when you wanted it, had to ask too many times for service. On the beach, the same sometimes service.
When we talked with employees, it wasn't the same at all. The staff we recognize on here by name, sunscape does nothing for them. Not even recognition. Sad.
The spa service has also gone downhill. The deep pressure massage I paid 164.00usd was nothing more than a general massage with some Swedish maneuvers. It was a routine, nothing deep tissue about it. The great girl they had last year has moved on to another resort.
The beach was kept well, missed seeing the chickens and goats, seems like they've left for greener pastures too!
The buffet food was the only improvement. We ate breakfast at terrace every day but didn't want to suffer the long dinner time so we would do the buffet. The fish was absolutely delicious everyday. The potatoes have improved, no vinegar every day on salad station, lots of interesting oils, but not a vinegar anywhere! Lousy salad dressing. Whatever was yesterday's lunch entree was salad of the day the following day...ewwww...
Desserts were ok, nothing great. Ice cream machine gone, soda machines dispenser broken at buffet. Staff at buffet were kind, but overran, so getting service was difficult, but at dinner we always managed to get instant decaf which was pretty good.
We won't be returning again, this last time was sad, management has whittled down the experience by too many reductions.
Love the sunshine, love the people, Jamaica is in our hearts.

Date of stay: February 2018
Trip type: Travelled as a couple
2  Thank DianeMonongahela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaudae B, Econcierge at Sunscape Cove Montego Bay, responded to this reviewResponded 21 February 2018

Good Day,

We greatly appreciate the time taken to write your review on your stay with us, as we are always pleased to have you. The issues you highlighted are not the normal standards of our resort and we must apologize for such experience. We would have loved the opportunity to ensure that any inconvenience was addressed while you were with us as we want a fun, hassle-free and relaxed vacation for you.

We welcome your feedback and will ensure that we continue to make improvements, so our guests will always have a comfortable and satisfying stay.

Have a sunsational day.

Thank You
Jerrine B

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Reviewed 19 February 2018 via mobile

Great day at Sunshine cove Montego Bay! Stephen the beach waiter served his drinks with style going above by carrying drinks on his head and delivering to guest IN the water. Great fun, GREAT customer service.

Date of stay: February 2018
Trip type: Travelled with family
2  Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaudae B, Econcierge at Sunscape Cove Montego Bay, responded to this reviewResponded 20 February 2018

Dear Jennifer,

Thank you for choosing our resort for your vacation destination. We are thrilled that you enjoyed the great and personalized service of Stephen. He will surely read this lovely review.

Thank you taking the time to write your review and we look forward to your next visit where you will continue making more fun memories.

Have a sunsational day.

Regards,
Jerrine B

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