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“Night out”

Hard Rock Cafe Montego Bay
Ranked #17 of 130 Restaurants in Montego Bay
Price range: US$5 - US$35
Description: Delivering an innovative approach to architectural design, Hard Rock Café Montego Bay combines the traditional elements of the Hard Rock brand with warm Caribbean colors and earth-toned textures. Up to 360 guests can enjoy this unique atmosphere comfortably, whether they want to dine indoors, poolside, or on the patio deck. Guests can soak up the sun in poolside lounge chairs, chat the afternoon away in our poolside cabanas, or hit the beach. Guests in town for a little business with their leisure can hold meetings in our 40-seat meeting room. Everywhere you look in Hard Rock Cafe Montego Bay, you’ll be surrounded by exclusive memorabilia you won’t find anywhere else in the world!
Restaurant details
Description: Delivering an innovative approach to architectural design, Hard Rock Café Montego Bay combines the traditional elements of the Hard Rock brand with warm Caribbean colors and earth-toned textures. Up to 360 guests can enjoy this unique atmosphere comfortably, whether they want to dine indoors, poolside, or on the patio deck. Guests can soak up the sun in poolside lounge chairs, chat the afternoon away in our poolside cabanas, or hit the beach. Guests in town for a little business with their leisure can hold meetings in our 40-seat meeting room. Everywhere you look in Hard Rock Cafe Montego Bay, you’ll be surrounded by exclusive memorabilia you won’t find anywhere else in the world!
Reviewed 2 October 2017 via mobile

Fantastic night. Great staff. If you go to montego bay YOU must go. Time it for sunset it is well worth it

Thank pennyBedford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Admin_HRC, Director of Sales at Hard Rock Cafe Montego Bay, responded to this reviewResponded 3 October 2017

Hi pennyBedford - glad you enjoyed the sunset! Looking forward to your next visit!

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Write a ReviewReviews (193)
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26 - 30 of 194 reviews

Reviewed 2 October 2017

This was our first and last time here. We went there and paid US $338 for wings and fries. WINGS AND FRIES!!!!! It was raining and all our clothes and belongings including devices got wet in the rain. They have no coverage area in the event of rain! The bill had gratuity of 18% of the bill cost!!! I'm sorry how am I responsible for paying YOUR staff gratuity? And he had the audacity to ask for a tip! Clearly they're under paid. They just lost a group of 8 persons revisiting their property and WE will definitely be spreading the word. RIDICULOUS! If i can I will be on trip advisor every day letting people know the truth about this place. IT IS A RIP OFF!

    • Value
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    • Food
Thank parys202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Admin_HRC, Director of Sales at Hard Rock Cafe Montego Bay, responded to this reviewResponded 3 October 2017

Hi parys202,
Thank you for taking the time to inform us of your experience. We would like to know more about your visit, and possibly get a copy of your receipt, so that we can investigate this matter as soon as possible. As it relates to covered seating located outside, we do provide a covered area on our patio, however, our beach, pool and surrounding areas are left uncovered for our guests to enjoy the warm sun and beautiful weather – we also provide beach umbrellas for rent, as an option. We will also look into the matter regarding our server requesting an additional tip, however, it is stated on our menu that groups of 6 or more are automatically billed 18% gratuity. Because of Trip Advisor’s regulations, I am unable to provide you with an e-mail, however, to assist us with this investigation, please contact us with the information requested using the e-mail link on our Trip Advisor page. We apologize again, and look forward to hearing back from you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017 via mobile

After visiting many hrc's I was disappointed when I visited this one the place was quiet so you would think you would get great service unfortunately what was given was the staff standing chatting amongst themselves and ignoring the 8 people that where there then when they did acknowledge everyone it was to push the sales of the glasses not to give the excellent service I have received elsewhere from other hrc's .The final nail was when in the souvenir store they where out of stock of most items but did not seem to care .Please get this place to the same standard as the other hrc's I have visited in other countries

Thank mealreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Admin_HRC, Director of Sales at Hard Rock Cafe Montego Bay, responded to this reviewResponded 2 October 2017

Hi there mealreview,

Thanks for taking the time to provide feedback. We apologize for your experience - as you've stated, this is not in keeping with the international standard of Hard Rock Cafe. We ask that you e-mail us at sales2@hrcmobay.com and provide some more details to ensure that we thoroughly investigate this matter - we definitely do not want this to happen again. Thanks again for your feedback.

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Reviewed 29 September 2017 via mobile

Gorgeous restaurant located in a safe place next to Secrets and Breathless in Montego Bay. Been here may times on a cruise stop and always felt a little unsafe in the area. But this place was wonderful. Beautiful place with great food and drinks. Free access to perfect beach area (a chair and umbrella were $4.
Will def return at every visit to Montego Bay!

Thank Mandy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Admin_HRC, Director of Sales at Hard Rock Cafe Montego Bay, responded to this reviewResponded 2 October 2017

Hi Mandy! Thanks for the awesome review! We look forward to serving you again soon!

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Reviewed 27 September 2017

everyone employed at this Hard Rock should be given raises because they all are the most friendly staff I have ever seen! We were greeted by every single employee and the service was amazing..100 % will return here!

    • Value
    • Service
    • Food
Thank Billy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Admin_HRC, Director of Sales at Hard Rock Cafe Montego Bay, responded to this reviewResponded 29 September 2017

Hi Billy! We're glad you had a great time! Keep Rockin'!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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