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Reviewed 1 May 2018 via mobile

My fiancé and I traveled to Royalton Punta Cana April 23-28th. We paid extra for the diamond club.
This got us an amazing room looking out at the ocean, a private butler, and a diamond club only beach bar. We liked that with the diamond club, the bar would give you bottled water.

The food was average at best. It was very Americanized and often over cooked and dry.
Zen was a good restaurant and the only restaurant you need a reservation. Our steaks at hunter were cooked perfectly.

The weather was absolutely perfect this time of year. The resort was very clean and the staff worked very hard to keep it that way. We did have to wait 45 mins for bath towels one day, but our butler sent us a bottle of champagne the next night to make up for that.

The entertainment /shows were more geared towards kids, with lip singing shows like the lion king and the casino was super small.

My fiancé and I were really looking forward to paying volleyball on the beach. However all the scheduled games never occurred.

We booked our travel through Tripguy.com. They made the process so easy! They booked our room, flights, scheduled our airport transfers and made all our reservations for the restaurants. Anytime we had a question, they answered within hours and gave us all the information we needed to make this a successful trip.

Date of stay: April 2018
Trip type: Travelled as a couple
2  Thank lizmeehan12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comunity1puj, Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded 2 May 2018

Dear guest,

Thank you very much for taking a moment of your important time to provide us your review of your recent stay with us

Combining the charming culture of the Dominican Republic with a luxury product, exceptional service, and incredible attention to detail, the Royalton Punta Cana Resort & Casino promises the vacation of your dreams.

Royalton Punta Cana Resort & Casino is ideal for families and groups, and features a separate section dedicated to adults only vacations. With its All-In Luxury™ concept, regal furnishings, and laidback island atmosphere, our Punta Cana hotel is sure to awaken your senses and treat you to a luxury vacation unlike any other.

We encourage all our guests to try our Diamond Club which I s a premium level of service features the comfort of anticipatory service, exclusive à la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Highly trained butlers help fulfill your every request, including dinner reservations and the organizing of special occasions; we feel very glad learning you fully enjoy our premium services.

In our restaurants we invite our valued guests to treat their taste buds to a flavor sensation as they feast on eclectic cuisines from around the world. Enjoy local and international delights in buffet-style or a la carte dining venues, then grab a signature cocktail, and mingle with other guests at the many on site bars. Treat yourself to a mid-afternoon coffee and exquisite dessert at the café; we are characterize for proving the best quality of food; we would like to apologize for your perception of our food in our property.

Our staffs are our biggest asset as they are very professional and really hardworking people always striving to create amazing experiences for our very valued guests; it really makes us proud you highlighted our staff, we are going to make sure and share your positive comments with them.

Our butler service is a personalize service that is offer to our exclusive Diamond Club guests, they are highly professional and prepared to provide the best quality service and create amazing experiences to our very valued guests; we are so grateful for the positive comments you have made about the service you received.

In our property one of our goals is to keep our valuable guests well entertained and we have daily and night actives for our valuable guests to enjoy at every moment; we feel very glad learning you had a magnificent stay in our property.

You can rest assured we are going to share all your constructive observations with our whole management in order to make improvements if applies.

We would like you to know we feel very proud after creating an amazing experience for you, we would love to have the chance of welcoming you back in the near future for us to try our best and create mazing experiences for you.

Best regards,

Stefano Sturni
Resorts Manager
Royalton Punta Cana Resort & Memories Splash Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

There were 43 of us who attended the holiday/ wedding at the royalton. On arrival myself and my partner got upgraded to diamond club with a swim up room due to us being the bride and groom. My wedding co-ordinator Yenifer was there on my arrival to the hotel and gave us a welcome present. The hotel it’s self is in beautiful surroundings with everything very close. We had a week before the wedding to enjoy the hotel with the many restaurants, the water park is really nice the only disadvantage of the water park was that 2 of the children in the party who were the same age but of a slight different height were not able to go on the same slides. They are very strict when it comes to height which I can understand on the bigger slides but not quite sure why on the Little ones as there height was very very slight difference. Before the wedding I met with my wedding co-ordinator Yenifer she was very good, I would totally recommend her she is very organised and made our arranging of the wedding very easy. Even before we arrived to the royalton she was very prompt with her emails and very informative. On the day of the wedding we used the spa for hair and makeup which we found to be very good ( again I had arranged this prior to my visit and they are also very prompt and professional). The spa did my own hair, 4 bridemaids, 3 flower girls and my mothers and mother in law and all looked amazing!! Would highly recommend them. I got married at 3pm everything was well organised the photographer which was the photographer from the royalton (maria) was very good she took some fab pics before, during and after the wedding. We got collected from the room just after 3 ready for the wedding and everything was perfect! I did not feel stressed at all and felt this was all down to Yenifer as she knew exactly what we wanted. We got married on the beach which was beautiful then we had our pictures taken on the beach which were out of this world! We had a cocktail hour which was really nice with a saxophonist which all my guests commented on how lovely it was. We had a private meal by the pool which was fab and well decorated and everything I had asked for. The reception on the beach was amazing! We had the LED dance floor which I would recommend it looks so good down there! Yenifer was around all through the day and night and made sure everything went to plan which it did!
Overall the holiday/ wedding was perfect we all had a fab 2 weeks and would not change a thing!
Yenifer was amazing and to any future brides if you get her as your wedding coordinator you are in safe hands! She truely did a great job and I could not praise her enough!

Date of stay: April 2018
Trip type: Travelled with family
6  Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

The teacher was wonderfull, my wifey haven’t do yoga, and I’m just a rookie, but she made me feel like a master!

My humble advise is to reach Stefanie, Carlos & Alexis. They’ve been our Fitness Advisors.

PS.: @Dr.RguezPolanco @Dra.ArielaGrullon.M
DM IG 4More Info

Date of stay: April 2018
Trip type: Travelled as a couple
Thank Carlos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

My family and I spent the last week of April at Royalton Punta Cana and it was a blast!
We had a wonderful time, enjoyed the nightly shows, service is great all over the property, from reception to housekeeping, to restaurant staff.

We made reservations three nights at Hunter Steakhouse and ordered their juicy, delicious ribeye, loved it!

Date of stay: April 2018
Trip type: Travelled with family
3  Thank 365happytourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2018

Our first visit to the Dominican and it was amazing. In terms of overall rating this property the rooms are dated and could do with a make over. The bathroom in particular needs updating and we found that we never had enough towels left or body wash. This said the holiday it's self was amazing . The food at all restaurants was first class , having stayed at the Royalton Mexico a couple of years ago we wasn't sure if the food quality would meet our expectations but surpassed it. The pool areas were clean and tidy and we never had a problem with getting sun beds. Our thanks go out to all the staff who looked after us so well. It's difficult to mention everybody as they all played their part in making this holiday the best ever. We would like to mention a few of you but again all of the service from everybody at this hotel was the best. So here are some of the amazing people we would like to thank. Martini bar staff , Milly, Christian Domingo, Wanda & Elibania. The entertainment team are all amazing Carlos, Alexis, Estefony, Cindy, Tuti Fruity , Mario, Dominque, Melaude, Mayer, Keylan, they are all so good and along with the other staff on resort made the holiday . We will defiantly be going back .

Room tip: Block 4 room 1330, good outlook , high fkoor
Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Veda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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