disappointed with unfriendly staff, poor food options and lack of if, dirty pools all 3 of them , never an available lounger considering its low season, extremely dirty beach area mounds of seaweed not cleaned up More
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disappointed with unfriendly staff, poor food options and lack of if, dirty pools all 3 of them , never an available lounger considering its low season, extremely dirty beach area mounds of seaweed not cleaned up MoreShow less
Greeting form whala!bavaro,
We really regret to read that we could not reach your expectations during your vacation in our resort.
Concerning your point of view about our staff, please allow us to inform you that your comment has quite surprised us, since it is not normal that we receive those kinds of remarks from our clients, but on the contrary, we usually receive excellent feedback about their friendliness, attentiveness, and hospitality which characterize the Dominican people.
Regarding the food, we have 3 differents points of consumption during the day. In addition, our buffet have several thematic nights like dominican, italian, mexican, etc where the menu vary daily.
Regarding the seaweed, we are trully sorry but nature visits us sometimes. However our maintenance department remove it from the very early in order to have the beach as clean as posible.
We greatly appreciate your detailed review, which give us an opportunity to assess and evaluate our daily performance. We are deeply sorry for any inconvenience that you may have experienced.
The whole Whala!bavaro team sends you an affectionate and attentive greeting.
It was our first holiday together so it had to special. First foot off the plane and it felt
good to be so hot. Hotel was clean and location spot on. Fresh towels and linens, room was big with great view. Sandy beach is like nothing I'd seen before, easy to relax and holiday. Staff were quite friendly and willing to help. The most exotic destination I've been to and what a holiday. Two weeks of heaven.
Decided to book a Queen room and it really was big. This was our first time in the Dominican Republic so apart from the long flight we weren't sure what to expect. I did my research and liked the look of Whala. Friendly staff who gave us the low down on arrival. Couldn't believe how amazing the beach was never stayed in a hotel so close to the beach, it's now ruined it for next year, unless we come back.
Nice place - restaurant food was amazing, you could eat all day if you wanted !
Comfortable and clean with that beach and heat, why haven't we been here before.
We've found our holiday hotspot, Punta Cana.
We appreciate that you take the time to send us your comments and suggestions regarding your experience during your last stay with us. The location of our hotel is unique in this area. We are close to everything and also by the beach!
Our F&B departament work to keep everything fresh on our daily basics as you could taste.
All staff members we would like to thank you again for vacationing with us and we hope you could consider to give us the opportunity to host you again in the near future.
The whole Whala! team sends you an affectionate and attentive greeting.
My husband and I recently stayed here and were very satisfied. Our expectations were according to price, reviews, and photos, and we were happily surprised. The entire hotel is constantly being cleaned, the bed was very comfortable and we got a good nights sleep every night. The beach is clear turquoise water, white sand, beautiful, and calm, easy for swimming. The price for the hotel is fair and maybe even low. Our interactions with employees were minimal but all appropriate. I would stay here again.
Dominican Republic is such an ideal place for us to getaway because its so close and affordable and a cheap and fast flight away, it makes this a very top destination so we go often. I cant say enough nice things about the employees who are very warm people and charming also.
The grounds of the hotel and nicely kept and theres always someone trimming or raking the grass, its upkeep is impressive. We spent only two nights here, but we were really pleased all in all with the room and the beach and the service.
We traveled as a group of 7 friends, planning a trip like this is not easy, but Whala hotel accommodated our requests, budget, and its all inclusive which was important.
The food was good, never had an issue getting a pool bed or a section for our group to hang out, and the employees were really attentive and accommodating with drinks etc.
The hotel is not fully luxurious, but it really did the job of providing strong drinks, good weather, clean rooms, and perfect location with the access to the beach.