This was our first time to the DR. We wanted to find a good place to take our 5-year-old daughter. I can’t recommend this resort enough. The service is exceptional. The staff are warm and friendly, and most speak fluent English.

My daughter had an amazing time with the kids zone staff who were energetic, caring and attentive. Charlin, Candy and Carlos were especially wonderful. The family concierge service provided so many surprises for my daughter. She received a welcome packet of sunscreen, bathrobe, slippers, bubble bath, toothbrush and toothpaste. She got a big bag of beach toys, t-shirt, book bag, and hat. On the last night we came back to a huge bubble bath for her with balloons shaped like sea animals. It was such a gift to see her have so much fun!

The grounds, pools and beach were lovely and very well maintained. Lots of shaded areas, which is important to a fair-skinned person like me.

The best part of our trip was our family concierge Andy Constante. His graceful presence and kind demeanor made our family feel so cared for. He made dinner reservations for us every night and beach cabana reservations for us every morning. He texted us throughout the day checking in and also came by to see us twice each day to see if we needed anything. If you stay here, you should ask for him to be your concierge. You won’t regret it!

At the beach we had a private area for the family concierge guests. Revel served us at the beach every morning and greeted us by name with a smile.

The restaurants were better than expected. Our favorites were Passion and Aqua. Passion is well worth the extra expense if you like fine foods. We chose the wine pairing as well. The food at the buffet at the main hotel had more of a selection than at the Reserve. We liked the Indian and Caribbean food there. The bars had high-end liquor and the house wines were good.

For entertainment, we went to the King of Pop and Lion King shows. They were really fun and family friendly.

Some suggestions: bring bug spray and sunscreen with you as it is very expensive at the hotel store. Get used to repeating “no gracias” to the merchants on the beach. They were friendly people, though, and we saw many people purchasing goods from them for decent prices. Just know that they will come up to you often, but will leave you alone if you ask them to. Know that the beach has lots of seaweed, but they make great efforts to remove it throughout the day. It didn’t affect our enjoyment of the ocean.

Overall this was an excellent family vacation. We would highly recommend it to our friends.

We had a great experience at this hotel. It did get off to a rocky start though. We went to check in and the person immediately asked us if we wanted to upgrade to a better room by close to the pool and beach. We asked how much and the clerk said $1,400. we said no. The clerk then took us to an upgraded room to show us what it looked like and said it could be ours for $200.00 cash paid directly to him. Confused and tired we went ahead and did it. However, later, when talking to our son who booked the trip for us this was the type of room we were supposed to have had in the first place. No big deal, just watch out for that type of stuff.

Our room was great, nice, clean and spacious. Maid service was excellent.

We did not hit all of the restaurants but the ones we did were good. Rare, Aqua and the hibachi were the best. The best part was that unlike a lot of "all inclusive deals we have had before, there were not a lot of "Premium" items on the menu. In other words almost everything was all inclusive. The buffet restaurant was so so. I think it would be helpful if they changed up the menu from time to time. You also have to watch out for inconsiderate people who act like they have never eaten before. They will mow you down.

Every night the hotel had some type of entertainment in which we enjoyed as well.

The beach was nice but they were dealing with a lot of seaweed. The hotel did there best to keep the beach clean.

The over all hotel was clean and had plenty of staff who were always willing to help.

We had the personal Concierge. His name was Bolivar. Bolivar did a very good job making our dinner reservations and making sure we were happy and comfortable. Bolivar also made sure we got on the correct shuttle to the airport when it came time to leave. This was good, because there were a lot of people leaving.

We spent a lot of time on the beach and we received excellent waiter service from Ravel Maldonado. Ravel always made sure we had plenty of water and always was timely with our other drink orders. I also liked how Ravel worked to clean up after those who could or would not clean up after themselves. Ravel always had a smile on his face and was just a joy to interact with.

Most nights after the entertainment we went upstairs to the Lobby bar. This was fun because it was usually fairly quiet there. The best thing though were the two Bartenders, Lillian and Solanyi. Both ladies were very friendly, good conversationalists and worked with us in making us different drinks. Both ladies also demonstrated professionalism for those times when the bar did become busy and when dealing with inconsiderate customers. The only bad thing about the Lobby bar is that at times it would get very hot and humid.

In closing, like I said, it was a wonderful trip and there is really nothing I would want to complain about. It is just very confusing as to which part of the hotel you were staying at and where we were also supposed be staying at. The best part though was the staff of the hotel. Everyone did a great job trying to ensure we were taken care of.

As I mentioned before. The Reserve at Paradisus Palma real . The Best.
Why go on Vacation somewhere else?.
Coming to the Reserve year after year never goes out of style.
My family love this paradise!
As we arrive Check in was smooth thanks to Ladizon and our concierge Sulenny.
Like always our stay was perfect.
Thanks Adriana Romero making sure our stay were perfect.
Thanks Keyla, Angela,Virginia, Francisco,
Hydro the best Team. Tiren,Wilking Teobaldo!!
Gracias Santos making sure My little one Dylan eats!
Thanks Osorio, Glenis, Carlos, Carlos Diaz, gorge. Leydi ,Milly,wander Oscar, Manuel
Miguel.
Francis, Juan Francisco.Julio.
Brizas Adenawer,Rudy excellent!
Restaurant Bana thanks Moreta and Anthony!!
Glenis Thanks so much for our Diner at Palazzo. Feliz De La Cruz gracias.
Onesis Gracias!!