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Reviewed 21 August 2018 via mobile

This was our first time to the DR. We wanted to find a good place to take our 5-year-old daughter. I can’t recommend this resort enough. The service is exceptional. The staff are warm and friendly, and most speak fluent English.

My daughter had an amazing time with the kids zone staff who were energetic, caring and attentive. Charlin, Candy and Carlos were especially wonderful. The family concierge service provided so many surprises for my daughter. She received a welcome packet of sunscreen, bathrobe, slippers, bubble bath, toothbrush and toothpaste. She got a big bag of beach toys, t-shirt, book bag, and hat. On the last night we came back to a huge bubble bath for her with balloons shaped like sea animals. It was such a gift to see her have so much fun!

The grounds, pools and beach were lovely and very well maintained. Lots of shaded areas, which is important to a fair-skinned person like me.

The best part of our trip was our family concierge Andy Constante. His graceful presence and kind demeanor made our family feel so cared for. He made dinner reservations for us every night and beach cabana reservations for us every morning. He texted us throughout the day checking in and also came by to see us twice each day to see if we needed anything. If you stay here, you should ask for him to be your concierge. You won’t regret it!

At the beach we had a private area for the family concierge guests. Revel served us at the beach every morning and greeted us by name with a smile.

The restaurants were better than expected. Our favorites were Passion and Aqua. Passion is well worth the extra expense if you like fine foods. We chose the wine pairing as well. The food at the buffet at the main hotel had more of a selection than at the Reserve. We liked the Indian and Caribbean food there. The bars had high-end liquor and the house wines were good.

For entertainment, we went to the King of Pop and Lion King shows. They were really fun and family friendly.

Some suggestions: bring bug spray and sunscreen with you as it is very expensive at the hotel store. Get used to repeating “no gracias” to the merchants on the beach. They were friendly people, though, and we saw many people purchasing goods from them for decent prices. Just know that they will come up to you often, but will leave you alone if you ask them to. Know that the beach has lots of seaweed, but they make great efforts to remove it throughout the day. It didn’t affect our enjoyment of the ocean.

Overall this was an excellent family vacation. We would highly recommend it to our friends.

Date of stay: August 2018
Trip type: Travelled with family
2  Thank Erica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 August 2018

Dear Erica,

First of all, I would like to extend my gratitude to you for your warm and sincere comments regarding your recent experience at The Reserve Paradisus Palma Real.

It is a great pleasure to read the details of your vacation time and realize what a wonderful and relaxing trip you had while staying with us. In this sense, we thank you for your appreciation of our facilities, services, restaurants, entertainment, kids zone and the friendly and professional attitude of our team. By the way, it is an honor to know your daughter had a wonderful time and enjoyed fully all the surprises our team prepared for her.

Rest assured, we will gladly pass on your compliments and gratitude to Charlin, Candy, Carlos, Andy and Ravel, who will be thrilled to know their efforts were appreciated.

Thanks for your recommendation of our hotel. Hopefully, we will be welcoming you and your family again in the near future. Your friends at The Reserve will be awaiting your return.

Warm Regards,

Guest Experience Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018

We had a great experience at this hotel. It did get off to a rocky start though. We went to check in and the person immediately asked us if we wanted to upgrade to a better room by close to the pool and beach. We asked how much and the clerk said $1,400. we said no. The clerk then took us to an upgraded room to show us what it looked like and said it could be ours for $200.00 cash paid directly to him. Confused and tired we went ahead and did it. However, later, when talking to our son who booked the trip for us this was the type of room we were supposed to have had in the first place. No big deal, just watch out for that type of stuff.

Our room was great, nice, clean and spacious. Maid service was excellent.

We did not hit all of the restaurants but the ones we did were good. Rare, Aqua and the hibachi were the best. The best part was that unlike a lot of "all inclusive deals we have had before, there were not a lot of "Premium" items on the menu. In other words almost everything was all inclusive. The buffet restaurant was so so. I think it would be helpful if they changed up the menu from time to time. You also have to watch out for inconsiderate people who act like they have never eaten before. They will mow you down.

Every night the hotel had some type of entertainment in which we enjoyed as well.

The beach was nice but they were dealing with a lot of seaweed. The hotel did there best to keep the beach clean.

The over all hotel was clean and had plenty of staff who were always willing to help.

We had the personal Concierge. His name was Bolivar. Bolivar did a very good job making our dinner reservations and making sure we were happy and comfortable. Bolivar also made sure we got on the correct shuttle to the airport when it came time to leave. This was good, because there were a lot of people leaving.

We spent a lot of time on the beach and we received excellent waiter service from Ravel Maldonado. Ravel always made sure we had plenty of water and always was timely with our other drink orders. I also liked how Ravel worked to clean up after those who could or would not clean up after themselves. Ravel always had a smile on his face and was just a joy to interact with.

Most nights after the entertainment we went upstairs to the Lobby bar. This was fun because it was usually fairly quiet there. The best thing though were the two Bartenders, Lillian and Solanyi. Both ladies were very friendly, good conversationalists and worked with us in making us different drinks. Both ladies also demonstrated professionalism for those times when the bar did become busy and when dealing with inconsiderate customers. The only bad thing about the Lobby bar is that at times it would get very hot and humid.

In closing, like I said, it was a wonderful trip and there is really nothing I would want to complain about. It is just very confusing as to which part of the hotel you were staying at and where we were also supposed be staying at. The best part though was the staff of the hotel. Everyone did a great job trying to ensure we were taken care of.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 August 2018

Dear Steve,

What a wonderful review! I would like to thank you sincerely for your kind and sincere comments.

We are truly glad to hear of the great vacation time you had while staying at The Reserve Paradisus Palma Real. Thanks a lot for your kind appreciation of our hotel, facilities, services, accomodations, food, drinks, activities and most of all, the courteous and helpful attitude of our team. They are for sure one of our greatest assets and we will gladly share your compliments with them, but specially with Bolívar, Ravel, Lilian and Solanyi, who will be thrilled to know their efforts and kind attitude didn’t go unnoticed.

On the other hand, I apologize for the initial confusion regarding the type of room you booked. We will investigate this further in order to prevent similar situations in the future.

On behalf of our team...thanks! We look forward to welcome you back, so we can offer you again an unforgettable experience.

Warm Regards,

Guest Experience Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018 via mobile

As I mentioned before. The Reserve at Paradisus Palma real . The Best.
Why go on Vacation somewhere else?.
Coming to the Reserve year after year never goes out of style.
My family love this paradise!
As we arrive Check in was smooth thanks to Ladizon and our concierge Sulenny.
Like always our stay was perfect.
Thanks Adriana Romero making sure our stay were perfect.
Thanks Keyla, Angela,Virginia, Francisco,
Hydro the best Team. Tiren,Wilking Teobaldo!!
Gracias Santos making sure My little one Dylan eats!
Thanks Osorio, Glenis, Carlos, Carlos Diaz, gorge. Leydi ,Milly,wander Oscar, Manuel
Miguel.
Francis, Juan Francisco.Julio.
Brizas Adenawer,Rudy excellent!
Restaurant Bana thanks Moreta and Anthony!!
Glenis Thanks so much for our Diner at Palazzo. Feliz De La Cruz gracias.
Onesis Gracias!!

Date of stay: August 2018
Trip type: Travelled with family
Thank Geordan07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 August 2018

Dear Guest,

What a wonderful review! We truly appreciate your kind words and the time you invested to share them with the TripAdvisor community.

Thanks a lot for being part of our family and for trusting us every time to offer you and your family an incredible vacation time, here at The Reserve Paradisus Palma Real.

Please, accept our most sincere gratitude for your acknowledgement of the friendly and helpful attitude of our team. We will gladly pass on your compliments and greetings to Ladizon, Sulenny, Keyla, Angela, Virginia, Francisco, Tiren, Wilkin, Teobaldo, Santos, Osorio, Glenis, Carlos, Jorge, Carlos Díaz, Leydy, Milly, Wander, Oscar, Manuel, Miguel, Francis, Juan Francisco, Julio, Adenawer, Rudy, Moreta, Anthony, Félix De la Cruz, Onesis and Adriane Romero. They all will be thrilled to hear from you!

We look forward to welcome you and your family again in the near future. We will be eagerly awaiting your return.

Warm Regards,

Guest Experience Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2018 via mobile

The resort staff here is premium first class. We were smart to book a Family Concierge package and lucky that our concierge was Andy. Andy went above and beyond to make sure our trip was the best we could have. He helped us pick out activities and make reservations for the beach and meals. He was quick and thorough in answering any questions we had. He even provided some nice gifts during the week. Andy made our trip better than perfect.

We also enjoyed having the Kids Zone at the Reserve. Their staff treats each kid with special attention to make sure everyone has a great time. Candy, Carlos, and everyone there were patient, kind, and lots of fun! They are trained to work with kids and we were highly impressed!

Everyone who worked at the Reserve was professional and friendly. Everyone seemed to want to make sure we were having a great trip. I can’t say enough good things about the people who work here.

The resort itself is top-notch. Everything is clean and tastefully designed. Our room was spacious and comfortable. We were treated to good snacks and beverages. The meals ranged from pretty good to excellent and far exceeded our expectations for an all-inclusive. The complimentary drinks were tasty and premium as well. Everything felt like high quality and nothing felt like skimping or cost-cutting.

While the Reserve is not on a beach itself, it’s a good thing for families. It’s pretty quiet and has a ton of pool space. It’s a great place to relax and enjoy. And getting to the beach is just a few minutes away via complimentary golf cart ride.

Best family vacation!

Date of stay: August 2018
Trip type: Travelled with family
4  Thank Cuperdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 August 2018

Dear Guest,

I would like to extend my gratitude to you for your kind words and appreciation of our hotel. We are thankful for the time you invested to share your comments and thoughts with the TripAdvisor community.

We strive to offer our guests an unforgettable experience and, in this sense, I am truly glad to realize we achieved our purpose during your recent stay. It is an honor to know you enjoyed your vacation time at The Reserve Paradisus Palma Real and that our team went the extra mile to make your stay more memorable. In this sense, I will gladly pass on your compliments and gratitude to Andy, Candy and Carlos, who will be thrilled to know their courteous and warm attitude was appreciated.

Thanks a lot for your acknowledgement of our accomodations, meals, drinks and services.

Whenever you feel the need to relax and enjoy a beautiful time with your family in an incredible Caribbean atmosphere, just come visit us again. We will be awaiting your return.

Warm Regards,

Guest Experience Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2018

We just came back from the vacation and I would like to thank Anthony, our butler! He was so enthusiastic to help us and very dedicated butler who was in charge of us. He was always available to help us and be there always even we do not need to ask!
Other workers at the resort was also very dedicated and made us feel at home. Jose at pool area helped us very much and that is another reason for us to feel like home. Mr. Wonderful was at pool and helped us everyday also.
Food was gorgeous, even the buffet area! We ate lobsters everyday after the dinner at restaurant! Fuego was our favorite one and all family enjoyed the food. My son enjoyed the pool side grill near GABI restaurant. The burger was very good, and the chef at the restaurant was very nice as well.

We would like to go back the resort to meet these stuff members.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank shizuyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 19 August 2018

Dear Guest,

Please, accept our most sincere gratitude for your kind words and the valuable time you invested to share your experience with us.

We are truly glad to hear of the great time you had while staying at The Reserve Paradisus Palma Real. Moreover, it is an honor that our team offered you an outstanding service. For that matter, we will gladly pass on your compliments to Anthony, José and Mr. Wonderful, who will be thrilled to know their efforts were appreciated.

Whenever you feel the need to relax and be pampered in a beautiful Caribbean setting, just come visit us again. We will be awaiting your return.

Warm Regards,

Guest Experience Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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