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9,998
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Reviewed 5 August 2018 via mobile

The best vacation ever had staff vary nice butler Martin amazing on the beach junior,and Joshua in the lobby your greeted by Josephine at they adults only preferred lobby very kind and helpful to make your stay as comfortable as possible

Date of stay: July 2018
Trip type: Travelled as a couple
Thank ramonruiz6398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 7 August 2018

Dear Ramon Ruiz,

Thank you for choosing Secrets Royal Beach and for the time you invested to share your excellent experience with us. We are more than glad to know that you enjoyed all our services and the attentions of our staff.

It is great to know that our collaborators Martin, Junior, Joshua and Josephine made even more special and comfortable your stay. We will congratulate them.

It has been a pleasure to have you at our hotel and cannot wait to welcome again soon!

Best regards,

Clara Escribano,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2018 via mobile

Secrects Royal Punta Cana is AMAZING! Ricardo made the check in process very easy for us.
The entertainment team was also great! We loved Garfield! Spaghetti and Black Pitt are also very entertaining.
We will be back!

Date of stay: August 2018
Trip type: Travelled as a couple
Thank calexander1133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 7 August 2018

Dear calexander1133,

We are delighted to know that you had an amazing time at our Secrets Royal Beach Punta Cana. Thank you for choosing our hotel for your recent vacation and sharing your great feedback with us and other travelers.

We are happy to know that you enjoyed all our services and the attentions of our staff, especially of our entertainment team. It is great to know that they made even more special your experience. As a team, we work very hard to provide our customers with a personalized service and we are glad to hear that you felt in that way.

We would be honored to welcome you next time!

Best regards,

Clara Escribano
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2018 via mobile

Just returned from a week of sun and excellent service from all the staff. I would like to mention our top drink server, Manuel M., at the poolside bar. Quick service and always a smile and a bit of chit-chat with each drink. Thank you for the service.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank 243man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 7 August 2018

Dear 243man,

Thank you for choosing our hotel during your vacation. We very appreciate that you took the time to share with us a positive review about the excellent experience you had it.

It is great to know that you enjoyed the attentions of our staff and all our services. Thank you for highlight our collaborator Manuel, we will congratulate him for his excellent job and for made more special your stay.

Hope to welcome you again soon!

Best regards,

Clara Escribano,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2018

I had an amazing time during my stay here. All of the staff conducted themselves very professionally and went above and beyond to ensure I felt relaxed. The front desk staff were awesome as well, especially Ricardo Santana. Had a blast here. If you are in Punta Cana I would stay at this property. It is where I will be staying when I go back.

Room tip: Get the room with the spa tub on the patio
Date of stay: April 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank william c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 7 August 2018

Dear William c,

We are more than happy to hear that you had an excellent experience at our Secrets Royal Beach Punta Cana. Thank you for choosing our hotel and for taking the time to leave us your feedback.

We work hard to provide every guest an amazing and special stay, and we are glad to know you felt that way. It is great to know that you also the attention of our staff, especially from our collaborator Ricardo.

Thank you for recommending our hotel. It would be a pleasure to welcome you again on your next vacation!

Best regards,

Clara Escribano
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2018

I booked this resort not knowing that it was a 3 in 1 (access to Now Larimar an Now Garden) what a plus :) . I cant say I had one bad thing to say about any of the food we ate there - NOT ONE. Room was amazing (pool view), clean, spacious. We upgraded to the preferred club and totally enjoyed the perks. The staff was sooooo friendly and helpful especially-Junior in the preferred beach area, Juan Carlos the main pool bartender, Jacqueline at the buffet restaurant, Black Pete the entertainment guy and Ingrid in the lobby area, Wallington at the Bluewater Grill. They have a casino, a club, game room, nightly shows. Overall it was a great experience. Love this resort and we will definitely be back.

Date of stay: August 2018
1  Thank fritzylaurent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 7 August 2018

Dear fritzylaurent,

Thank you for choosing our Secrets Royal Beach Punta Cana during your recent vacation. We very appreciate that you took the time to share a positive review about the amazing experience you had it with us.

We are delighted to hear that you enjoyed the attentions of our friendly staff, our food, facilities and accommodation. Thank you for highlight some of our collaborators, it is great to know that they made even better your stay.

We cannot wait to welcome you again soon!

Best regards,

Clara Escribano
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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