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Jane C

Mixed experience

4.0 of 5 bubblesReviewed 24 Jul 2023via mobile
A really poor start to our stay. The coach could not get to the resort entrance so the guests has to drag their cases up the hill in 36 degree heat….some of them in their 70s. No help at all…definitely not 5* when we got to our room, we overlooked an attractive extract system. I asked the man in reception a change, and got a shrug and ‘you have sea view above extract’ and just looked at me. I gave up. This morning after asking to see the manager the lady on reception sorted out a new room….but I missed my tour due to the hassle. Really poor service until today. Chinese restaurant had great food, it just came out in a strange order…main, wait, rice, wait, starter …..really odd, but great food. Beach good, if you don’t mind a crowd, sea lovely…warm and clean and food and drinks service excellent. So it’s a mix of great, good and exceptionally poor ….would mostly recommend, but don’t come if you are looking for peace and quiet
Date of stay: July 2023
Trip type: Travelled as a couple
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    Reviews (309)
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    Traveller rating
    146
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    Show reviews that mention
    All reviews private beach sveti stefan sea view indoor and outdoor pools great facilities private parking breakfast and dinner great tennis old town spa montenegro maintenance katana
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    6 - 11 of 309 reviews
    Reviewed 23 July 2023 via mobile

    Perfect,not even one thing went wrong.The employees were so kind and generous,the beach was very nice, spa was great.The rooms have comfortable beds and they were clean.The pool was wonderful.The food in the restaurant is great.The parking is open and big for cars.Place is conditioned well and it looks very luxurious.The hotel has everything you need.

    VERY GREAT FOR A TRIP TO MONTENEGRO AND CLOSE TO AIRPORT

    Room tip: In the summer it's hard to get some rooms but it's a big hotel and you can find one.
    Date of stay: July 2023
    Trip type: Travelled with friends
    Thank Paradise24167769394
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 25 June 2023

    Simply wonderful time. Exceptionally clean, even the beach area. Very quiet, excellent service, very good spa, good food. My only nit to pick is the lack of a fridge in the rooms. Glorious view out towards Budva.

    Date of stay: June 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    1  Thank hawkeye20110
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 21 June 2023

    I have stayed at the Maestral several times. The staff are very welcoming and helpful. The decor is tasteful and understated. My duplex room was fine, clean and spacious. . Excellent breakfast. Pleasant pools and private beach. Great tennis lesson with Boris, now an old friend. I travel a lot and cannot fault this hotel

    Room tip: Make sure you book a sea view room
    Date of stay: June 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    1  Thank Ian G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 14 November 2022

    In one word ? Wow ! Great hotel, very nice and clean. new rooms, top maintenance and great facilities, very good breakfast, few dinner restaurants at the hotel, private beach, tennis court, outdoor & indoor pools, spa, casino and private parking. walking distance to sveti stefan and about 10 minutes drive to budva old town, 2 minutes walking to few more restaurants and greek vibes nearby. Extremely nice staff. Hotel have luxurious feeling. Highly recommended

    Date of stay: June 2022
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Turbine13
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Maestral Hotel, General Manager at Maestral Resort & Casino, responded to this reviewResponded 2 March 2023

    Dear Mr. Turbine, thank you for taking the time to write review about your stay. Thank you for kind words about our staff, be sure we will share your comment with them. Hope we will have a chance to host you again in near future. Best regards, Maestral Ressort and Casino

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 October 2022

    An amazing hotel .. the staff provided excellent service .. the breakfast and dinner were excellent .. large clean rooms with an amazing view of the sea .. a private beach and a pampering spa ... everything is clean and tidy..Without a doubt the best hotel we have been to

    Date of stay: October 2022
      • Value
      • Sleep Quality
      • Service
    1  Thank Yudah V
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Maestral Hotel, General Manager at Maestral Resort & Casino, responded to this reviewResponded 2 March 2023

    Dear Mr. Yudah , Thank you for choosing our hotel to spend your days of vacation. We are delight to hear you enjoyed in the overall offer of our hotel and we are thankful for this valuable comment. We hope we will have opportunity to welcome you again and make your stay even more enjoyable. Best regards from Maestral Resort & Casino

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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