Incredibly disappointed with the hotel who refused to reimburse us for our cancelled booking when we could not arrive at their place due to the typhoon which hit Osaka directly. Excuses given were not logical. A true disappointment in a country which was nothing but welcoming and so incredibly on point when it comes to customer service.
We stayed at Hotel88 for a week from July 30-August 5 with my family. There was a total 5 of us. We arrived at the hotel in the evening and one of the staff named KOJO was very pleasant and helped us. We asked if they accommodate luggage transportation to the airport and he was able to show us information of the company and their rates. When we entered the room, our luggages were already neatly placed inside our room which was surprisingly spacious. Their towels were individually wrapped in plastic. I asked for iron and KOJO brought it to our room right away. They have a free drink bar downstairs and pool table and massages chairs - all FREE. This is the BEST location in OSAKA. 2 minute walk to Dotunbori, subway station is literally less than 3 minutes walk, multiple convenience stores less than 3 minute walks (family mart, 7 eleven, Lawson). Towards the end when we checked out. They allowed us to do noon checkout without a problem. Also accommodated our transportation with luggage for free to the train station. Shin-Osaka subway station instead of taking 2 taxis worth $30.00. Thank you to the rest of the staff as well!!
I cannot say any bad things about this hotel. The staff, the room, the location are just wonderful!!!! If I could rate this hotel I would rate it 100% wonderful!!!! The room is so clean and big. The staff are very accommodating and helpful! They even offered to drop us off in the shin-Osaka station because of our luggages. They are all polite and they all do their responsibilities above and beyond without expecting any in return like tip. Unlike in other countries that we’ve been too, they always ask for tips. Kojo at the front desk is superb! He has been helpful from the very beginning of our check in until we checked out. I would come back at this hotel when we come back to Osaka.
We stayed there for our family vacation. During our staying my daughter went shopping and forgot her new T-shirt at the mall. We seek an assistance at the front desk as I overheard one of the staffs spoke excellent English. Unfortunately, I couldn't remember her name. She explained the situation to her front desk teammates. In the morning the staff at the hotel made a call to the mall.....Finally she got her brand new T-shirt back from the letter the hotel staff wrote for her!.....BIG BIG Thanks to Hotel 88 staffs...well done.
My son and I stayed here for a week while visiting family. Had a Standard twin room which was very spacious, allowing us not to feel crowded during our lengthy stay. The staff was very nice and helpful. Prior to our stay we needed a package delivered to the hotel. When organizing, the communication was easy and they replied quickly. The day we left, they drove us to the bus station so we didn’t have to walk in the rain with our bags.
The hotel is away from all the main busyness but within close walking distance of a lot. There is a 7-eleven around the corner. Also a 3 - 10 minute walk from Ocat, Namba station, Dotonbori, and a lot more.
We will definitely be staying here again.
