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All reviews rooftop bar ocean suite kamala beach superior room quiet end ocean side direct access to the beach private beach pool villa buffet breakfast thai food accor phuket pinky mod massage balconies
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Reviewed 5 May 2022 via mobile

Hi, this may be a old hotel but it's good not great. Menu has a small selection and after 10 days you get bored. There is no entertainment to speak of. It would be great if the roof top bar had some music. If you want complete piece and quite this is the place to come. Doesn't really cater for the young at all. MY flight isn't till 10.30 pm and have to check out at 12. They wouldn't even let me shower in a vacant room without paying for a extra night, that's really sad. I never got this treatment in any of the Bali resorts. customer service meh ! I doubt that I'll be back.

Date of stay: May 2022
Trip type: Travelled solo
Thank harikamengato
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kluaymai Tanthawisut, Marketing at Novotel Phuket Kamala Beach, responded to this reviewResponded 18 May 2022

Dear harikamengato,
Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will share your feedback to our team for the improvement, especially on the menu selection and services. However, we glad to know that you like our roof top bar. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Novotel Phuket Kamala Beach Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2022

We have booked Novotel Phuket Kamala for our Test & Go day 5 (we have stayed here for 7 days is was a good moment indeed!).

Hotel : Located at Kamala beach (40 - 45 minutes from HKT Airport). and the hotel have direct access to Kamala beach.

Room & Amenities : We have booked Pool Villa (606). Room are nice with a good view but rooms & hotel are need to renovation or refreshment because you can see the maintaining is very poor, i.e. the floor, side walk, color of the building, lights outside, gym area etc. Our bedroom is missing bed light corner. Size of the room are perfect, Pool area is missing small table as well. However, view from the room and pool is stunning! (there is coffee machine, fridge, slipper in the room).

Bar & Restaurant : There is pool bar, roof top (open only in the evening) must try here before the sunset. And the restaurant (same area for breakfast & dinner) with sea view (outdoor & indoor). Same as mention as above all the bar & restaurant need to be refreshment but service here is very good and Thank you to "Khun Aon" for such a good service at the dinner time.

Breakfast : not many choices (food is nearly the same everyday) - there is eggs station, Thai food corner (food nearly the same everyday i.e. Phuket noodle, fried vegetable, rice congee (pork or chicken is everyday) some fresh fruits etc. but the food is tasty!

Reservation - reception & staffs : Thank you for your assistance & all information you have provided to us during our stay & before arrival. Is was very helpful.

Tips : Pool villa or Family pool villa (2 bed room) are recommended!

Room tip: Pool Villa!
Date of stay: March 2022
    • Location
    • Rooms
    • Service
2  Thank terbtoh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kluaymai Tanthawisut, Marketing at Novotel Phuket Kamala Beach, responded to this reviewResponded 5 April 2022

Dear terbtoh,

Thank you so much for your wonderful review of our service and villa. It really is appreciated by all of us here at Novotel Phuket Kamala Beach. And thank you for recommending our resort to other readers.

Our service staff are definitely our number one asset, so we couldn’t be happier that you had such a positive experience with the team, especially Khun Aon. Hope to welcome you again soon!

Sincerely,
Kluaymai Tanthawisut
Digital Marketing Manager

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Reviewed 4 March 2022

Clean hotel and friendly staff. Front desk was helpful in describing all I needed to do during my 7 day stay. Restaurant had good food. Was nice to have breakfast looking at the beach. In the evenings I spent most of my time at "The Roof' bar overlooking Kamala Beach. The barkeeper Nual was delight to talk with. She is funny and friendly for sure but always professional of her job. A+ To her! When I go back to Phuket I will be looking at staying her again. The only down side to this place is that it was a far walk to any shopping or city type sightseeing.

Date of stay: February 2022
    • Rooms
    • Cleanliness
    • Service
1  Thank tonygR9597FB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Paul Smith, General Manager at Novotel Phuket Kamala Beach, responded to this reviewResponded 8 March 2022

Dear Tony,

Thank you so much for taking the time to review your experience with us.

It is super pleasing to read that you found the hotel to be clean and the staff to be friendly. It is also great that you enjoyed the food and beverage service at the hotel and in particular the location of our breakfast restaurant and the On The Roof Bar.

I will be ensure to let Khun Nual know how much of a positive impact she had on your stay. She is a true Heartist and we are very lucky to have her.

So pleased to rea that you will be willing to return in the future and the team and I look forward to your visit.

Kind Regards

Paul Smith

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Reviewed 8 February 2022

Date of stay: January 2022
  • Trip type: Travelled as a couple
    • Value
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    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
Paul Smith, General Manager at Novotel Phuket Kamala Beach, responded to this reviewResponded 23 February 2022

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Reviewed 8 February 2022

Date of stay: February 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
Paul Smith, General Manager at Novotel Phuket Kamala Beach, responded to this reviewResponded 8 February 2022

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