We've dined at Table Table's all over the country and the Springwood at nearby Tytherington was a favourite (until it changed hands), but tonight's experience at the Cheadle Royal was something else.
Table booked in advance (for 5 adults plus 4 children) and arrived early to have a drink in the bar area, so far so good.
Went through to our table and friendly (but apparently new as being supervised) polite chap took our orders.
Here unfortunately was where it all started going wrong. After an hour our food arrived but the children's meals had somehow become adult orders and other items ordered were missing.
When queried with staff they appeared unsure as to what to do, and also unable to deal with simple requests for condiments and a jug of water (both of which we ended up going to the bar for). All slightly surreal.
Eventually time for dessert came, and we placed our orders (with apologies for no cream being available to make the desserts in the normal manner!?). 55 mins later still nothing had arrived and we again enquired at the bar, which from the young female manager's reaction appeared to constitute an inconvenience to her rather than us.
After another further wait and query as to whether we would be getting our desserts we decided to leave and went to pay our bill.
Predictably this was far from straightforward and our use of a promotional deal (as supposedly valued regular customers) sent the place into meltdown, with the member of staff on the till (female as mentioned above) berating the 'new' staff member in front of us for not registering the order correctly, which was rather embarassing for him I'm sure (irony being he was the most professional member of staff we met). Eventually we were paid up and left able to put our visit down to experience.
Throughout all this the restaurant was quiet and it was clear that there were nowhere near enough staff on regardless.
Our best experiences with Table Table and similar restaurants have been to those places where staff have been trusted to get on with their jobs, and given some responsibility and control (ie minor deviations from menus or set deals are simply sorted out), but this was the opposite.
Shame really as the set of main courses we actually did manage to get in our near 3hr visit were OK!.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.